Getting Sky+HD

Aerohead

Hi all I am getting an upgrade to Sky+HD on THursday, I received an invoice from Sky stating it will not cost me anything, no charges for fitting etc, however it also says when the engineer calls he may want to change something which could cost me. I have my dish on the garden wall working perfect, I drilled extra holes so he could route in the two cables so all I figure he needs to do is fit the twin lnb, run in the cables and wire up the Sky+ box.
I also stated that I had no phone so that was not an issue, can anyone tell me if I could be charged for any other kind of work etc.

Thanks

PogMoThoin

Probably that he won't go into an attic without you slipping him 50

Aerohead

PogMoThoin wrote: »

Probably that he won't go into an attic without you slipping him 50

Actually he wont need to go anywhere high as the cables come from the dish straight through the kitchen wall under the kitchen units and through the wall to the living room, should be pretty easy for him.

PogMoThoin

Aerohead wrote: »

Actually he wont need to go anywhere high as the cables come from the dish straight through the kitchen wall under the kitchen units and through the wall to the living room, should be pretty easy for him.

Yes, but they don't know that.

muffler

PogMoThoin wrote: »

Probably that he won't go into an attic without you slipping him 50

I had an installer here a few years ago to fit the multiroom in an upstairs bedroom which was supposed to be free and he said he needed an extra €50 as it wasn't "standard installation" I told him if he didnt want to do it for whatever Sky was paying him that I would talk to Sky about it as the original installation was classed as standard and if anything he had less work to do.

He then dropped the price to €20 and and after I refused again he said he would do it but couldnt guarantee it would be a great success as he couldnt "spare the time" to do the proper job on it. I simply told him that he could either do it properly and leave his contact details or get out.

Have to say he done a damn good job but he was a feckin chancer.

PogMoThoin

Nowadays a Sky installer has more safety checks and the right to walk away from any job he doesn't deem safe. He is not allowed in any attic unless it's properly floored and has a Stira, Sky will make that very clear to the customer when they arrange the call. They're also no longer allowed to install on a roof or a chimney, but may go up there only to remove a dish that could be a danger. They also have full permission from Sky (and will be backed by Sky) to close the job down if the customer try to bully them into doing something they're not willing to do. If an existing dish is on a chimney they will make the offer to put a new one in a safer accessible position or close the job.

Course the installer may deem it safe go into an attic or on a roof if he was getting 50, it's up to him

muffler

PogMoThoin wrote: »

Nowadays a Sky installer has more safety checks and the right to walk away from any job he doesn't deem safe. He is not allowed in any attic unless it's properly floored and has a Stira, Sky will make that very clear to the customer when they arrange the call. They're also no longer allowed to install on a roof or a chimney, but may go up there only to remove a dish that could be a danger. They also have full permission from Sky (and will be backed by Sky) to close the job down if the customer try to bully them into doing something they're not willing to do. If an existing dish is on a chimney they will make the offer to put a new one in a safer accessible position or close the job.

Course the installer may deem it safe go into an attic or on a roof if he was getting 50, it's up to him

Cheers for that.

No mention of the attic or access etc at that time but Im sure the installers are glad to abide by the new conditions now or at least what they are contracted to Sky for.

garfarkle

I called SKYand a nice man with Scottish accent told me how to download software upgrade but that didnt work and it crashed again and now won't do anything. It also smells like its got components that have fried! I called again but since it was later a guy with an indian accent told me first that I would have to pay for a servce call and buy a new box. Then he talked to his supervior and said thay would do a free service call and replace it with a reconditioned box in SEVEN days time! 21st century service here in the satellitte age! Anyone else have trouble with SKY in Ireland? Last service man who called 4 years agao hadnt a clue, was untrained and also didnt know how to switch on the equirmenet. Is there an Irish number you can call?:mad:

PogMoThoin

muffler wrote: »

Cheers for that.

No mention of the attic or access etc at that time but Im sure the installers are glad to abide by the new conditions now or at least what they are contracted to Sky for.

Installers were never allowed in an attic that wasn't floored but many did (it was usually only a 2 minute job and gets the job done), it depended on the installer, others used the opportunity to get cash out of the customer as Sky would certainly walk away from any claim. It was always a grey area and Sky didn't really back the installer and insisted the job be completed.

Now the other side of all the safety gear and regulations Sky have introduced, harnesses, ladder anchor straps etc, all installers must refuse (or do it on their own terms with no cover).