Waiting 6 working days so far for my renewed licence

pog it

How in the name of God can it take so long to issue a renewed licence? It's just incredible. It's experiences like these that leads me to think that these administrative public sector workers deserve any cuts they get. Can someone not get a bloody stick to them? (metaphorical but...)

RichardAnd

This isn't really an economics issue. Also, six working days isn't really a long time. I ordered a book from an irish supplier a few months ago and it took ten work days to get to me even though I ordered online. Sometimes things happen to delay processing.

Lumbo

pog it wrote: »

How in the name of God can it take so long to issue a renewed licence? It's just incredible. It's experiences like these that leads me to think that these administrative public sector workers deserve any cuts they get. Can someone not get a bloody stick to them? (metaphorical but...)

We won't be getting any cuts. We've got the CPA :D:D:D:D :P:P:P:P

BombayMix

RichardAnd wrote: »

This isn't really an economics issue. Also, six working days isn't really a long time. I ordered a book from an irish supplier a few months ago and it took ten work days to get to me even though I ordered online. Sometimes things happen to delay processing.

Uncanny, I was about to post pretty much the same reply. I ordered a book from an Irish supplier because I would not get a chance to make it to their store for over a week, when I got my order confirmation I discovered I'd have had the book sooner if I waited a week and a half I could have gone to the book shop and picked it up.

I'm always amazed by the persistence of the efficient and productive private sector myth.

sarumite

BombayMix wrote: »

Uncanny, I was about to post pretty much the same reply. I ordered a book from an Irish supplier because I would not get a chance to make it to their store for over a week, when I got my order confirmation I discovered I'd have had the book sooner if I waited a week and a half I could have gone to the book shop and picked it up.

I'm always amazed by the persistence of the efficient and productive private sector myth.

I think the point is that next time you can consider looking at another supplier, go into the a number of stores etc. If enough customers do this, then the company will have to either up its game or go out of business. I don't think there is (or should be at least) a belief that the private sector is ultra efficient and productive, at least not wholesale anyway. However there can and are consequences for lack of efficiency or productivity within the private sector. I posted previously that I waited 17 working days for my driving licence (I have to say the people at the desk were professional, efficient and helpful) however there is no alternative and no consequences for such occurances of poor quality.

Lumbo

sarumite wrote: »

I think the point is that next time you can consider looking at another supplier, go into the a number of stores etc. If enough customers do this, then the company will have to either up its game or go out of business. I don't think there is (or should be at least) a belief that the private sector is ultra efficient and productive, at least not wholesale anyway. However there can and are consequences for lack of efficiency or productivity within the private sector. I posted previously that I waited 17 working days for my driving licence (I have to say the people at the desk were professional, efficient and helpful) however there is no alternative and no consequences for such occurances of poor quality.

A dog licence can also be purchased from An Post.

Godge

pog it wrote: »

How in the name of God can it take so long to issue a renewed licence? It's just incredible. It's experiences like these that leads me to think that these administrative public sector workers deserve any cuts they get. Can someone not get a bloody stick to them? (metaphorical but...)

sarumite wrote: »

I think the point is that next time you can consider looking at another supplier, go into the a number of stores etc. If enough customers do this, then the company will have to either up its game or go out of business. I don't think there is (or should be at least) a belief that the private sector is ultra efficient and productive, at least not wholesale anyway. However there can and are consequences for lack of efficiency or productivity within the private sector. I posted previously that I waited 17 working days for my driving licence (I have to say the people at the desk were professional, efficient and helpful) however there is no alternative and no consequences for such occurances of poor quality.

So buying a book online is like getting a driving license? Get real.

Imagine if all driving licence applications were processed more quickly which would mean less checks. I can see the headlines in Daily Mail and on boards

"Disgrace as convicted drunk driver gets renewed licence even though disqualified by court"
"Hundreds of licensees get full licences without passing tests because of failure to check"

And so on and so on. You do realise it is a valuable identity card, accepted as proof of identity, not to be just handed out willy-nilly to anyone with a credit card (as a book would be sold)? This thread encapsulates some of the most ludicrous misunderstandings about the public service.

In Ireland we have an emergency passport service. Other countries don't. If your spouse/parent/child dies abroad and you don't have a passport, tough, in those countries you can't travel for the funeral, in Ireland, the staff bend over backwards to help.

Remember, in order to ensure that your full driving licence remains a valuable document, the local office must ensure that convicted disqualified drivers and unqualified teens don't just get a licence. If that takes a reasonable amount of time, so be it.

tayto lover

Lumbo wrote: »

A dog licence can also be purchased from An Post.

Is his picture on it too and all his history checked ?

tayto lover

Godge wrote: »

So buying a book online is like getting a driving license? Get real.

Imagine if all driving licence applications were processed more quickly which would mean less checks. I can see the headlines in Daily Mail and on boards

"Disgrace as convicted drunk driver gets renewed licence even though disqualified by court"
"Hundreds of licensees get full licences without passing tests because of failure to check"

And so on and so on. You do realise it is a valuable identity card, accepted as proof of identity, not to be just handed out willy-nilly to anyone with a credit card (as a book would be sold)? This thread encapsulates some of the most ludicrous misunderstandings about the public service.

In Ireland we have an emergency passport service. Other countries don't. If your spouse/parent/child dies abroad and you don't have a passport, tough, in those countries you can't travel for the funeral, in Ireland, the staff bend over backwards to help.

Remember, in order to ensure that your full driving licence remains a valuable document, the local office must ensure that convicted disqualified drivers and unqualified teens don't just get a licence. If that takes a reasonable amount of time, so be it.

They are so interested in complaining about your Sector that these things don't enter their heads. Sieves.

Lumbo

tayto lover wrote: »

Is his picture on it too and all his history checked ?

I don't have dog so have never purchased a licence, so I couldn't tell you. However I would think that the same standards to issue licences are required under the control of dogs act.

tayto lover

Lumbo wrote: »

I don't have dog so have never purchased a licence, so I couldn't tell you. However I would think that the same standards to issue licences are required under the control of dogs act.

Thinking can be very taxing.

sarumite

Godge wrote: »

So buying a book online is like getting a driving license? Get real.

I was referring to a renewal of a driving licence. Their policy is 5 working days.
On edit: The checks such as whether your licence has been revoked (i.e. drunk driving) to renew an Irish licence is actually done at the desk as it is computerized. Also you must show your passport at the desk when renewing. Much of the checks when getting a licence are not necessary nor performed when renewing a licence.

Godge

tayto lover wrote: »

They are so interested in complaining about your Sector that these things don't enter their heads. Sieves.

I am not a public sector worker, just an ex-public sector worker now working in the private sector. I see the differences. The checks and balances required in the public sector to ensure that someone only gets what they are entitled to while in the private sector the only concern is whether the customer has enough money to pay the bill.

Park Royal

On Driving licences how is it most citizens who attend school for 12 odd years or so can find it difficult to do their car test......

yet others who do not appear to be able to read or write and seldom if ever attended school can obtain licences......without apparent difficulty.....

just wondering now.......

Godge

sarumite wrote: »

I was referring to a renewal of a driving licence. Their policy is 5 working days.

Not in their customer service charter

http://www.dublincity.ie/YourCouncil/AbouttheCouncil/CouncilDepartments/Documents/Charter%20EngIish%20and%20Irish.pdf

Not in their customer service action plan

http://www.dublincity.ie/YourCouncil/AbouttheCouncil/CouncilDepartments/Documents/CustomerActionPlanFinalDraft.pdf

Ok, found it, pity you didn't provide a link

http://www.dublincity.ie/RoadsandTraffic/DrivingLicences/Pages/RenewYourLicence.aspx


That means you will receive your driving licence within five working days of them having received everything and all being correct. It is the last step in the process and depends on all of the other steps having been completed correctly.

Delays can also occur if things need to be checked.

sarumite

Godge wrote: »

Ok, found it, pity you didn't provide a link

Ah, jaysus. Now your just being cross. The reason I didn't provide a link was

A) The helpful efficient and professional lady at the desk told me that the policy was 5 working days and as such I didn't have a link myself/
It was never requested.
C) I really didn't think it was that necessary that I must provide a link to everythin I say.

Cheers for the heads up, I will remember that one in the future.

Boskowski

What kind of license are we talking about? I assume a drivers license?

What's so terrible about 6 days? Are you under the assumption the whole place is on standby just waiting for you and your renewal or something? And besides other peoples license issues they have tons if other stuff to deal with like motor tax and fines and godknowswhatelse and unless you know what they have on their plate and what their staffing levels are your rant has no basis whatsoever.

Gumbo

sarumite wrote: »

I was referring to a renewal of a driving licence. Their policy is 5 working days.

This will vary council by council. Dublin City Council try to get it to you within 5 days but not always possible.

sarumite wrote: »

On edit: The checks such as whether your licence has been revoked (i.e. drunk driving) to renew an Irish licence is actually done at the desk as it is computerized.

are you sure about this?

sarumite wrote: »

IAlso you must show your passport at the desk when renewing.

dont think this is true, ive never had to do it?

sarumite wrote: »

Much of the checks when getting a licence are not necessary nor performed when renewing a licence.

they are checked by the background staff.

Lumbo

Boskowski wrote: »

What kind of license are we talking about? I assume a drivers license?

What's so terrible about 6 days? Are you under the assumption the whole place is on standby just waiting for you and your renewal or something? And besides other peoples license issues they have tons if other stuff to deal with like motor tax and fines and godknowswhatelse and unless you know what they have on their plate and what their staffing levels are your rant has no basis whatsoever.

It's not even as important as a Driver's license. The OP is looking for one for their Dog.

sarumite

kceire wrote: »

are you sure about this?

She checked about my driving licence status. She told me that my 3 points would be transferred to my new licence.

dont think this is true, ive never had to do it?

In Ballymun office they took my passport and photocopied it. It could have been for ****s and giggles (not got the best passport picture!), but it was requested.

Godge

sarumite wrote: »

She checked about my driving licence status. She told me that my 3 points would be transferred to my new licence.



In Ballymun office they took my passport and photocopied it. It could have been for ****s and giggles (not got the best passport picture!), but it was requested.

I would suspect that the three points could have thrown up a red flag and they would have checked the system for other points, maybe even checked with the courts or the guards. They could be waiting for an all-clear before issuing the licence.

Gumbo

sarumite wrote: »

In Ballymun office they took my passport and photocopied it. It could have been for ****s and giggles (not got the best passport picture!), but it was requested.

strange, passport is 100% not required for getting a drivers licence, new or renewed.

Bumski

kceire wrote: »

strange, passport is 100% not required for getting a drivers licence, new or renewed.

Indeed, I had to get my driver's license renewed recently in a hurry as I was in Ireland only for a week and had a flight to get. No problem for DCC, but as I couldn't be sure of the post to get it to me before I was gone already I was able to collect it the next day. To collect it, they requested proof of address - a utility bill - but not a passport.

Incidentally, in that urgent situation, DCC turned the application around in less than 24 hours and staff were extremely courteous at the desks both days. Plus I only waited a few minutes the first day and no time at all the second.

Dirk Gently

Lumbo wrote: »

I don't have dog so have never purchased a licence, so I couldn't tell you. However I would think that the same standards to issue licences are required under the control of dogs act.

nope, you walk up to the post office, tell the girl you want a dog licence, tell her the colour and breed and hand over your money. she hands you back the licence. takes about 30 seconds, zero checks. Not at all like a drivers licence. It's like buying milk and bread. Not sure where the dog licence came from in this thread though, apart from you?

woodoo

They have a certain amount of staff and a workload to get through. Do you want them to employ more admin staff?

Frowzy

See you can't get rid of loads of PS staff and expect services to stay the same. The current published timescales would've been written when full required staffing levels were maintained. The entire PS is now working on skeleton staff so unfortunately you will have to wait longer for services.

Lumbo

Dirk Gently wrote: »

nope, you walk up to the post office, tell the girl you want a dog licence, tell her the colour and breed and hand over your money. she hands you back the licence. takes about 30 seconds, zero checks. Not at all like a drivers licence. It's like buying milk and bread. Not sure where the dog licence came from in this thread though, apart from you?

Dog license, Drivers license, TV license, Passport, Birth cert long or short, death cert, planning permission, housing list, student grant. Sure what's the difference? This thread is just a rant by the OP against PS staff and they haven't even given any details of what they applied for.

How in the name of God can it take so long to issue a renewed licence? It's just incredible. It's experiences like these that leads me to think that these administrative public sector workers deserve any cuts they get. Can someone not get a bloody stick to them? (metaphorical but...)

tails_naf

Frowzy wrote: »

See you can't get rid of loads of PS staff and expect services to stay the same. The current published timescales would've been written when full required staffing levels were maintained. The entire PS is now working on skeleton staff so unfortunately you will have to wait longer for services.

A skeleton with 300,000+ bones!

A year or two of natural attrition of a bloated PS suddenly has it reduced to skeleton staff? Hardly. Work to rule is more likely the cause of any productivity change.

I am a salaried employee. Paid for 39 hours a week, no matter how much I work over that - got home at the earliest 8pm every night this week - for a '9-5' job. That's what it's like to work with 'skeleton staff'.

It would be fantastic if everyone in the public and private sectors could do 2 weeks work-placement in the opposite sector - some serious reality checks are needed.

nesf

Did we really need yet another public sector rant?

tails_naf

nesf wrote: »

Did we really need yet another public sector rant?

No, we don't.
It's very frustrating though when we hear how the resources are so stretched suddenly with all the 'cutbacks', when there is more manpower currently than most functioning PS in other countries have. Hard to swallow at times, for people who have had real layoffs but cant let productivity slip..

nesf

tails_naf wrote: »

No, we don't.
It's very frustrating though when we hear how the resources are so stretched suddenly with all the 'cutbacks', when there is more manpower currently than most functioning PS in other countries have. Hard to swallow at times, for people who have had real layoffs but cant let productivity slip..

Oh sure, I accept all of that and have been in the same situation myself at times.


Thing is the OP is more Joe Duffy caller than reasoned criticism etc.

Gumbo

tails_naf wrote: »

Work to rule is more likely the cause of any productivity change.

there is no work to rule in local authorithies at present :rolleyes:

tails_naf wrote: »

I am a salaried employee. Paid for 39 hours a week, no matter how much I work over that - got home at the earliest 8pm every night this week - for a '9-5' job. That's what it's like to work with 'skeleton staff'.

Much like alot of PS staff, they are salaried too, and it doesnt matter what hours they do over their core time, they dont get paid for them either.

tails_naf wrote: »

It would be fantastic if everyone in the public and private sectors could do 2 weeks work-placement in the opposite sector - some serious reality checks are needed.

In both sectors no doubt, ive had harder private sector jobs, but ive also had much much easier, better paid private sector jobs with better benefits etc etc so your reality check can come from both sectors, i agree with you on that.

woodoo

tails_naf wrote: »

A skeleton with 300,000+ bones!

A year or two of natural attrition of a bloated PS

How is the PS bloated. Do you know the percentage of PS staff we have here relative to other EU countries.

thebman

I got my renewal to do it but will need my license in a couple of weeks as proof of id so not sending it off as I simply don't trust them to get it back to me in time.

woodoo

thebman wrote: »

I got my renewal to do it but will need my license in a couple of weeks as proof of id so not sending it off as I simply don't trust them to get it back to me in time.

2 weeks is 10 working days so add a day or 2 postage. You prob wouldn't have it. Don't know what that has to do with the PS though. You just didn't allow ample time.


Take a look at how long it takes the DVLA in the UK. Allow 21 days they say.

http://www.direct.gov.uk/en/Motoring/DriverLicensing/NeedANewOrUpdatedLicence/DG_4022085

People need to stop this ridiculous nonsense. Starting threads on any old tat that comes to mind in order to sling mud at out Public Service.

not yet

pog it wrote: »

How in the name of God can it take so long to issue a renewed licence? It's just incredible. It's experiences like these that leads me to think that these administrative public sector workers deserve any cuts they get. Can someone not get a bloody stick to them? (metaphorical but...)

Why don't you go away off with yourself and complain about the millions being wasted on sw or top earning TD's. fcuking sickens me to hear some gob****e looking for cuts to people earning 25k-30k..........no wonder our country is fcuked with morons looking in the wrong place

thebman

woodoo wrote: »

2 weeks is 10 working days so add a day or 2 postage. You prob wouldn't have it. Don't know what that has to do with the PS though. You just didn't allow ample time.


Take a look at how long it takes the DVLA in the UK. Allow 21 days they say.

http://www.direct.gov.uk/en/Motoring/DriverLicensing/NeedANewOrUpdatedLicence/DG_4022085

People need to stop this ridiculous nonsense. Starting threads on any old tat that comes to mind in order to sling mud at out Public Service.

So because they are crap at providing their service, we are lucky our service is just as bad?

Aiming high I see.

ardmacha

when there is more manpower currently than most functioning PS in other countries have.

has there ever been any evidence that the PS in Ireland has ever had more staff than comparable countries?