Eircom order closed before it was completed in full?

Vasileios

Hello,

11 days ago i ordered online a phone line+ broadband package. The promotion stated that there would be no connection fees or modem fees. However yesterday after my line was connected, i was told that the order is now completed and closed.

Where is my broadband?

After i called, one agent told me it would be active within 24h, the other agent told me i would have to makea new order. If that is so why is my original order closed? Will i have to pay connection fees?

And why when i log in on "my eircom" i cannot see my order at all?

In addition if i enter my phoneline on the website it says suggested for mobile broadband, however on other companies my phone line supports all connections and i certainly know the building i live supports broadband.

Can someone assist/ I have order number , account number etc.

Thanks

eircom: Mark

Vasileios wrote: »

Hello,

11 days ago i ordered online a phone line+ broadband package. The promotion stated that there would be no connection fees or modem fees. However yesterday after my line was connected, i was told that the order is now completed and closed.

Where is my broadband?

After i called, one agent told me it would be active within 24h, the other agent told me i would have to makea new order. If that is so why is my original order closed? Will i have to pay connection fees?

And why when i log in on "my eircom" i cannot see my order at all?

In addition if i enter my phoneline on the website it says suggested for mobile broadband, however on other companies my phone line supports all connections and i certainly know the building i live supports broadband.

Can someone assist/ I have order number , account number etc.

Thanks

Hi Vasileios,

Can you PM me with the telephone number or ref no of the order and I will look into that for you.

Thanks, Mark