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Potential new E-Mobile customer...

  • 15-11-2011 11:04am
    #1
    barryd09
    Registered Users, Registered Users 2 Posts: 1,581 ✭✭✭


    Thinking of joining Emobile in the next few weeks from Three.
    First off I want to join on the 12 month iphone 4s contract on the Select 300 plan,can i sign up to this INSTORE?

    Also,how is Emobile? Its Meteors network,correct?
    How is the customer service? Is it irish operators,based in ireland?
    Also,roamimg...do the same roaming tariffs & plans that meteor operate apply to Emobile too?

    Anything else i should know before making the switch?


Comments

  • #2
    eMobile: Steve
    Company Representative Posts: 321 Verified rep ✭eMobile: Steve


    barryd09 wrote: »
    Thinking of joining Emobile in the next few weeks from Three.
    First off I want to join on the 12 month iphone 4s contract on the Select 300 plan,can i sign up to this INSTORE?

    Also,how is Emobile? Its Meteors network,correct?
    How is the customer service? Is it irish operators,based in ireland?
    Also,roamimg...do the same roaming tariffs & plans that meteor operate apply to Emobile too?

    Anything else i should know before making the switch?

    Hi Barry,

    Thank you for considering our network.

    In answer to your questions:

    1) This will be available in store.

    2) We share the same mast structures with Meteor which we are constantly expanding. If you want to view our coverage maps you can see them here http://www.emobile.ie/phonesplansmore/coverage/.

    3) The customer service (and support) is operated in Ireland; one centre is based in Dublin and a new centre has been recently been set up in Clonakilty in Cork.

    4) Our plans would be completely seperate, however if you avail of free calls and texts to eMobile, Meteor will be included in that and vice versa.

    Hope this clarifies the above though if you have any other queries please let me know.

    -Steve


  • #3
    emmacasey
    Closed Accounts Posts: 4 ✭emmacasey


    Emobile customer care is the worst i've ever come across.


  • #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    emmacasey wrote: »
    Emobile customer care is the worst i've ever come across.

    Hi emmacasey
    I am really sorry that you have found this to be the case. If your issue is still outstanding I can chase for this you and should be able to help. If you have any other query or wish me to follow up on this issue just let me know.
    Tony


  • #5
    LH2011
    Closed Accounts Posts: 206 ✭✭LH2011


    emmacasey wrote: »
    Emobile customer care is the worst i've ever come across.

    had a number with emobile back in may as a test to see what network was like, left in July or so, ( was 30 day sim only contract )


    to this day they are still sending me bills, and despite 3 calls to customer care, the bills still arive, despite me not having service with them since July.

    what a shambles of an organization.


  • #6
    Mad_Mike
    Registered Users, Registered Users 2 Posts: 1,654 ✭✭✭Mad_Mike


    Do NOT give them your business
    Have a look at the total disregard for the customer in this thread


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  • #7
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    LH2011 wrote: »
    had a number with emobile back in may as a test to see what network was like, left in July or so, ( was 30 day sim only contract )


    to this day they are still sending me bills, and despite 3 calls to customer care, the bills still arive, despite me not having service with them since July.

    what a shambles of an organization.

    Hi LH2011

    My apologies that you should still ber receiving these, this should certainly not be the case, if you PM me your tel no I can chase this and should be able to have this changed for you.
    Tony


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