Warning/Faulty Kettle

reggaeman

My Philips HD4644/00 Kettle has developed a leak after 6 mounts. I cant find the bill for it so I cant bring it back. Wont be buying a Philips again.

Reply

heinbloed

My Philips HD4644/00 Kettle has developed a leak after 6 mounts. I cant find the bill for it so I cant bring it back. Wont be buying a Philips again.

This isn't correct.
Check the web page of the consumers organisation.

reggaeman

What am I looking for on the Consumers Association? And what is incorrect apart from my spelling.

heinbloed

Look for consumer rights.

The legal guarantee time in the EU is 2 years - unless you bought something in the UK. I think it's only 1 year there. A receipt is not needed, a witness of the purchase or a bank/credit card statement will do - if demanded by the seller.
Simply insist on your right, speak to the shop manager.

With most electrical goods there is a date of manufacturing on the product. Either directly or coded. A product produced only let's say 2 or 3 years ago - which is very easy to proof - would logically still come under the consumer guarantee.

If the product had a faulty design the guarantee time is - in theory - endless.

Have you contacted the shop?

UrbanSea

Bring it back. The retailer should know as that's a fairly recent model. Serial number would also indicate it's a new kettle

2 stroke

Just ask the shop for a copy reciept.

reggaeman

Many thanks for all your help. Im going to go back with the kettle and see what they say. Will post back later with the outcome.

heinbloed

You're welcome, reggaeman.

Let us know how it worked out.

reggaeman

I went back to Shop to-day and explained my problem. Salesman said the water around here is very hard (Wexford) and that it was the lime scale that caused the problem. I said I had lots of Kettles over the years and never had one that leaked.
He said that’s what happens if you don’t clear the lime scale. I told him I checked with the consumer people and they said I should bring it back and to let them know how I got on. He then said he would have a chat with the Manager. He came back soon after and gave me a new one. So a good result and many thanks again for all your help.

heinbloed

Thumbs up!