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Pre Pay Mobiles - Itemized Charges ?

  • 09-11-2011 04:51PM
    #1
    AZTEC818
    Registered Users, Registered Users 2 Posts: 53 ✭✭


    Hi,

    I recently moved to Vodafone Prepay system €30 per month tarrif.
    Keeping track of where the credit is used up is a nightmare as they do not provide on their website a list of the calls you have been charged for.
    I can get a list of charges if i pay them something like €6.40.
    I presume this is the same with other providers ? Can anyone confirm ?
    I think this is grossly unacceptable. It is basically being refused a receipt for a purchase you have made.
    Does anyone know if ComReg are the correct body to enquire if anything is being done about this ? Has anyone else been in touch with them ?

    Regards
    Tagged:


Comments

  • #2
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    AZTEC818 wrote: »
    Hi,

    I recently moved to Vodafone Prepay system €30 per month tarrif.
    Keeping track of where the credit is used up is a nightmare as they do not provide on their website a list of the calls you have been charged for.
    I can get a list of charges if i pay them something like €6.40.
    I presume this is the same with other providers ? Can anyone confirm ?
    I think this is grossly unacceptable. It is basically being refused a receipt for a purchase you have made.
    Does anyone know if ComReg are the correct body to enquire if anything is being done about this ? Has anyone else been in touch with them ?

    Regards
    Meteor give the last 3 months of prepay accounts itemised when you register and log on to your account. if you wanted a copy of this they will charge about €6 for printing and posting them out.


  • #3
    optimus1
    Registered Users, Registered Users 2 Posts: 186 ✭✭optimus1


    AZTEC818 wrote: »
    Hi,

    I recently moved to Vodafone Prepay system €30 per month tarrif.
    Keeping track of where the credit is used up is a nightmare as they do not provide on their website a list of the calls you have been charged for.
    I can get a list of charges if i pay them something like €6.40.
    I presume this is the same with other providers ? Can anyone confirm ?
    I think this is grossly unacceptable. It is basically being refused a receipt for a purchase you have made.
    Does anyone know if ComReg are the correct body to enquire if anything is being done about this ? Has anyone else been in touch with them ?

    Regards

    O2 have 30days call history online on o2.ie (full 30days calls/sms internet)

    Meteor have a few months available online (note it does not include free aspects of your plan e.g if you have free texts to all networks it wont show these unless there is a charge)

    Not sure about 3.


  • #4
    Kensington
    Closed Accounts Posts: 3,683 ✭✭✭Kensington


    Three don't either.

    Only Meteor and O2 offer call itemisation on prepay - possibly tesco mobile aswell.


  • #5
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Moved to Mobiles & PDAs

    dudara


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