eMobile bill pay porting old number problem

Col200sx

I signed up for eMobile billpay couple weeks ago, phone arrived last Friday, I rang eMobile saying I wanted to keep my old 087 number. Which they said was no problem.

So I had the temporary 085 number for a couple of days until my old number "ported", so on Sunday my 087 number was restored.

So I thought.

Last night, while in the middle of a text conversation, I texted back, but the text was received from the 085 number, but when I rang, it came up as my 087 number.

Since then, when I texted, it came up as the 085 number.

I can't have 2 numbers on the one phone, anybody have any idea why this is happening?

Leslie91

Col200sx wrote: »

I signed up for eMobile billpay couple weeks ago, phone arrived last Friday, I rang eMobile saying I wanted to keep my old 087 number. Which they said was no problem.

So I had the temporary 085 number for a couple of days until my old number "ported", so on Sunday my 087 number was restored.

So I thought.

Last night, while in the middle of a text conversation, I texted back, but the text was received from the 085 number, but when I rang, it came up as my 087 number.

Since then, when I texted, it came up as the 085 number.

I can't have 2 numbers on the one phone, anybody have any idea why this is happening?

As far as I know this is NOT possible, the SIM should only represent 1 number at a time unless it flip flopped i.e. went back to 085 pre-text and then over to 087 pre-call. What number is it representing now?. Was the 087 truly ported before you sent the text?.

If you call the 087 number from another phone does the phone ring?.

eMobile: Steve

Col200sx wrote: »

I signed up for eMobile billpay couple weeks ago, phone arrived last Friday, I rang eMobile saying I wanted to keep my old 087 number. Which they said was no problem.

So I had the temporary 085 number for a couple of days until my old number "ported", so on Sunday my 087 number was restored.

So I thought.

Last night, while in the middle of a text conversation, I texted back, but the text was received from the 085 number, but when I rang, it came up as my 087 number.

Since then, when I texted, it came up as the 085 number.

I can't have 2 numbers on the one phone, anybody have any idea why this is happening?

Hi Col200sx
Can you DM me your details including number and pin and I can chase this for you.
Tony

Sponge Bob

Make sure you dont end up with 2 accounts and 2 direct debits, 1 for 085 and 1 for 087 afterwards. emobile is a real customer care shambles right now as they slowly try to get their new call centres in Limerick and Cork up to speed.

Leslie91

eMobile: Steve wrote: »

Hi Col200sx
Can you DM me your details including number and pin and I can chase this for you.
Tony

Hi Tony and Col.....

I've just been made aware that I have the same problem!!!. Some texts arriving from the 085 number and some from my 087 (which is the no. I ported across). I'll DM you the number now.

Dotty

I am also having trouble with my no porting over from 02 to emobile, my number was disconnected first thing Monday morning and it still hasnt been reconnected..can anyone help me?

Leslie91

Did yee figure this one out lads?. V strange that some texts were being received showing the 085 number and not the number we have ported across?.

Col200sx

I did as was asked above, and I think my porting problem has been sorted.

So far anybody since I've contacted has been from my old 087 number which I wanted

Leslie91

Col200sx wrote: »

I did as was asked above, and I think my porting problem has been sorted.

So far anybody since I've contacted has been from my old 087 number which I wanted

Cool, did you get any reply to your DM to them?. I did not. I will monitor it to see what number is being presented at the B end with texts.

Col200sx

Leslie91 wrote: »

Cool, did you get any reply to your DM to them?. I did not. I will monitor it to see what number is being presented at the B end with texts.

They did responed to my pm, yes. And fair play to them, they seemed to have sorted out the problem pretty quickly.

Any call or text I've sent since has been from my correct phone number.

Leslie91

Col200sx wrote: »

They did responed to my pm, yes. And fair play to them, they seemed to have sorted out the problem pretty quickly.

Any call or text I've sent since has been from my correct phone number.

Great fair play to them.