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iphone 4 insurance claim query - zurich(mobilecover/phonecover)

cyberspi · 2011-11-07 15:45:28

hi all, I dropped my iphone 4 at the weekend and the mic isn't working since, however works fine with a headset. there is possible water damage as it fell on wet ground and I had to dry it off. I've cleaned the dust out of the dock and the water indicator is red. There is also a small crack on the back. I have contacted…

07-11-2011 03:45PM

#1

cyberspi

Registered Users, Registered Users 2 Posts: 383 ✭✭

Join Date: October 2006

Posts: 339

hi all,
I dropped my iphone 4 at the weekend and the mic isn't working since, however works fine with a headset. there is possible water damage as it fell on wet ground and I had to dry it off. I've cleaned the dust out of the dock and the water indicator is red. There is also a small crack on the back. I have contacted mobilecover (zurich - same as O2 phonecover) and they said I need to go to my network provider who will verify the damage and then I have to send it off with the excess.
I was just wondering if anyone knows is their policy to repair or replace?
thanks!

Edit: as an aside I have personal information, pics etc on the phone, what is the easiest way to clear it incase I never get it back?

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