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iphone 4 insurance claim query - zurich(mobilecover/phonecover)

  • 07-11-2011 3:45pm
    #1
    Registered Users, Registered Users 2 Posts: 383 ✭✭


    hi all,
    I dropped my iphone 4 at the weekend and the mic isn't working since, however works fine with a headset. there is possible water damage as it fell on wet ground and I had to dry it off. I've cleaned the dust out of the dock and the water indicator is red. There is also a small crack on the back. I have contacted mobilecover (zurich - same as O2 phonecover) and they said I need to go to my network provider who will verify the damage and then I have to send it off with the excess.
    I was just wondering if anyone knows is their policy to repair or replace?
    thanks!

    Edit: as an aside I have personal information, pics etc on the phone, what is the easiest way to clear it incase I never get it back?


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