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UPC phone can't ring one number

  • 07-11-2011 11:32am
    #1
    Ste-
    Registered Users, Registered Users 2 Posts: 4,751 ✭✭✭


    Hi all,



    Recently got UPC in the house no other problems bar the phone not being able to ring one mobile. Mobile is a Sony Ericsson W595. Have another W595 with exactly the same settings so it's not the mobile it would seem. Both on O2.

    Anyone shed some light as to why it can't ring this one mobile ?


    Thanks.

    Ste-


Comments

  • #2
    Victor
    Registered Users, Registered Users 2 Posts: 78,574 ✭✭✭✭Victor


    The mobile may have blocked the number you are calling from.


  • #3
    Zab
    Registered Users, Registered Users 2 Posts: 1,931 ✭✭✭Zab


    My mother has UPC phone and she has trouble with lots of numbers. It's erratic too, a number will not work three times then ring on the fourth attempt.


  • #4
    Ste-
    Registered Users, Registered Users 2 Posts: 4,751 ✭✭✭Ste-


    Victor wrote: »
    The mobile may have blocked the number you are calling from.

    How could this have been done and more importantly be undone!


  • #5
    Snaga
    Registered Users, Registered Users 2 Posts: 1,562 ✭✭✭Snaga


    Ring UPC and tell them you cant ring the number.

    They will test and hopefully have the same experience and pass it on to O2 (assuming they ship calls directly to O2 which I am pretty sure they do).

    Its more difficult to track these issues from the far-end back, much easier to start on your end with your provider as you are the affected customer.


  • #6
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    Do you know if the number you're calling was ported i.e. is it an 02 086 number, or something that was moved from another network?

    It's possible O2 didn't do the port correctly or there was a glitch which would possibly result in odd behaviour when calling from other networks.

    The issue needs to be reported to UPC on 1908 as it's most likely some kind of routing error and they would need to raise it with O2.


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