Laptop Warranties?

leex

I work in IT and have been asked by two different family members to help them purchase a laptop. Price aside is there any difference in purchasing from say Currys/PcWorld, Argos, Amazon etc as regards handling issues post sale. In all these cases will it be necessary to return laptop to seller or do any manufacturers do collect and return (at sellers cost) like the likes of Dell direct? It will have a big bearing in where I decide for them to get laptop.

leex

Will all laptop repairs generally go back to manufacturer when returned to retailer?

Paarthurnax

I have a similar query! I bought a Samsung Laptop from Amazon in April 2011 the power supply unit died earlier this week on Wednesday, luckily I was able to get a replacement delivered by an irish seller by friday otherwise I would be without a computer over the holidays. As my laptop was under a year old who is responsible for replacing the power supply is it Amazon.co.uk or Samsung, all I require is that the faulty charger be replaced and I can have a spare.

Overheal

the seller is usually not responsible for the laptop outside of their return policy. It's then up to the manufacturer. Most warranties are pants anyway: they don't cover ****. If you do decide to purchase a service plan for the laptop from the seller be sure of what you're getting: does it cover accidents; power surges; overheating; theft; wear and tear; does it cover the charger or the battery; how do you make a claim; etc.

Gatica

I have a warranty related question under the Sale of Goods Act... The seller accepts returns if it breaks within 21 days. If I partition the Hard Drive, would that affect their acceptance of a return if something goes wrong with it (outside of partitioning issues of course)?
I checked Warranty and that covers fixing if it was not caused by a list of things, including changes to SW or HW. I'm assuming if the cause was not partitioning that they would honour the warranty. However, seller taking back returns is a different issue.

danger_mouse_tm

I bought a Lenovo laptop a few months ago and it developed a display problem. Since it was under warranty I decided not to to attempt any hardware repairs. I called Lenovo support and they gave me a support number and an address in Dublin to send it to. A week later I was told that the laptop was ready for collection. In the UK Lenovo send it back at their expense. Over here I had to send someone to collect it. A little annoying but there was still a quick turn around on it.