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Elavon Credit Card Issues

  • 25-10-2011 1:50pm
    #1
    Shane O' Malley
    Registered Users, Registered Users 2 Posts: 1,375 ✭✭✭


    Hi,

    Does anyone have any information on the Elavon Credit Card machine issues. Word is that the machines that work over an IP address must download a new security cert.

    Machine have been down across Europe for about 5 hours i believe.

    Imposable to get through to their support.


Comments

  • #2
    smtdos
    Registered Users, Registered Users 2 Posts: 135 ✭✭smtdos


    The Elavon IP Gateway for Europe crashed this morning. All terminals now have to re-download a manifest file to get back online.

    Server is under serious pressure with everyone trying to download.


  • #3
    smtdos
    Registered Users, Registered Users 2 Posts: 135 ✭✭smtdos


    For those with terminals that can't get through to support, the steps to get back up and running are as follows.

    On the terminal, click:
    1. Main menu
    2. Terminal
    3. Prog. Load
    4. Password = 0000
    5. Yes/Enter
    6. Yes/Enter

    Should say "download in progress" followed by a percentage progress indicator.

    Keep trying this process until you get it downloaded.


  • #4
    Shane O' Malley
    Registered Users, Registered Users 2 Posts: 1,375 ✭✭✭Shane O' Malley


    Thanks for that.

    Not having much luck downloading but will keep trying.


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