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New wired USB won't work - Vista SP2

  • 24-10-2011 9:52am
    #1
    daymobrew
    Registered Users, Registered Users 2 Posts: 6,570 ✭✭✭


    I had a tiny Labtec wired USB mouse for my Dell Studio Vista SP2 laptop but it died - probably courtesy of my 1 year old's saliva.

    I bought a small Logitech M125 wired USB mouse but cannot get it to work. It gets power - the red optical light is on - but the pointer does not move.

    The Logitech site says that it does not need drivers. When the Found New Hardware dialog pops up if I choose "Locate and install driver software" I eventually get a dialog that says it could not locate a driver (with a comment that the INF file could be Win95 format). If I choose "Ask me again later" it obviously doesn't do anything.

    The mouse works on another computer.
    I have the same issue with another, larger, Logitech mouse - red light on but mouse pointer does not move.

    I could not find anything useful in Event Viewer. There might have been something when I first tried to use the mouse on Friday afternoon but I cannot find those entries now.

    The issue must be with my laptop. Any suggestions on debugging it?


Comments

  • #2
    mp22
    Moderators, Business & Finance Moderators, Regional South Moderators Posts: 6,854 Mod ✭✭✭✭mp22


    Have you tried plugging in the mouse and then booting the laptop.


  • #3
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,017 Mod ✭✭✭✭yoyo


    Did you install any driver with the Labtec mouse? Some mice come with propriatery Drivers (sometimes to extend functionality) so it may be conflicting with Windows to install the new mouse. Worth taking a look anyhow. Take a look under Mice & Pointing devices in Device Manager and see if there is anything appearing there

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



  • #4
    daymobrew
    Registered Users, Registered Users 2 Posts: 6,570 ✭✭✭daymobrew


    yoyo wrote: »
    Did you install any driver with the Labtec mouse?
    No.
    From the Labtec web site:
    This product does not ship with software. It uses the native USB drivers already present in your operating system.
    yoyo wrote: »
    Take a look under Mice & Pointing devices in Device Manager and see if there is anything appearing there.
    There are 3 listed there - Dell Touchpad and 2 HID-compliant mouse (Manufacturers: Microsoft; Locations: "on Microsoft eHome Infrared Transceiver" and "on USB Human Interface Device").


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