Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

What are mobile midband providers doing about congestion?

  • 23-10-2011 9:56pm
    #1
    Hector Salamanca
    Closed Accounts Posts: 34 ✭


    They seem to be doing nothing about this, or is it the fact they can't do anything about it?

    Three for example (my provider) admit serious issues regarding congestion in my area but months and years in fact go by without them doing a single thing about it. When I started with them the service was good, peak time speeds of around 1Mbps and off peak speeds of around 4Mbps...

    Now though congestion starts at 12noon and lasts all of 12-14hrs depending on consumer demand. Between the hours of 5pm-10pm I receive 0.02Mbps

    Three promote their broadband pro 60GB package to be used for "downloading" "streaming" and "gaming" but none of what they market is achievable for many hours per day. Ping for example goes above 200ms so gaming is out of the question.

    This is my experience in my area and I'm not saying it's the same all over the country but it seems to be that certain area's are knowingly being neglected.

    Have any of you faced similar issues and had them resolved by network upgrades? The way I see it these network upgrades never happen and it's a ploy to string paying customers along and keep them in contract.

    Any info on this is appreciated, thanks.


Comments

  • #2
    Red Harvest
    Closed Accounts Posts: 263 ✭✭Red Harvest


    Recruited more staff for their Mumbai Call Centre?

    Then if they lose customers they'll reduce the prices, increase the download allowances, mount an advertising campaign and pretend everything is OK.


  • #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Congestion is a cold hard fact of a 3G network, and there SFA they can do about it. Get rid of customers is about the only thing that will make it better.


  • #4
    Hector Salamanca
    Closed Accounts Posts: 34 ✭Hector Salamanca


    jor el wrote: »
    Congestion is a cold hard fact of a 3G network, and there SFA they can do about it. Get rid of customers is about the only thing that will make it better.

    Yes I suppose that's the only way. I find it amusing though that these providers will do anything to keep a customer in contract, just keep paying your bill and we'll keep giving you that 0.02Mbps speed.

    I purchased a new package 3 days ago via the Mumbai sales team. Used it for a couple of days to see how it was and it's gotten far worse since I was last with them...

    Spent an hour on the phone today trying to cancel and they refused. I said I am entitled to a 7 day cooling off period under Irish consumer law but they still refused. I suppose I have to go down the route of comreg tomorrow to try and get it resolved.

    Just to be sure...I am able to cancel within 7 days of purchase, right? I thought that was the case. Don't three have to abide by Irish law when operating in Ireland?

    Thanks for any suggestions.


  • #5
    Walkman
    Registered Users, Registered Users 2 Posts: 4,224 ✭✭✭Walkman


    Three Ireland are an Irish registered company so yes they abide (or should do) by Irish law


  • #6
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Hector Salamanca wrote: »
    Just to be sure...I am able to cancel within 7 days of purchase, right? I thought that was the case. Don't three have to abide by Irish law when operating in Ireland?

    If you purchased over the Internet or phone then yes. However, cooling off periods have conditions attached.
    http://www.consumerconnect.ie/eng/Hot_Topics/FAQs/Online-shopping/6_The_cooling-off_period.html
    http://www.consumerconnect.ie/eng/Hot_Topics/Guides-to-Consumer-Law/Shopping-from-Home/exceptions.html

    Start a Thread in the Three forum if you wish to discuss your right to cancel.


  • Advertisement
Advertisement