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Eircom Broadband CONSTANT disconnecting issue

  • 23-10-2011 2:32pm
    #1
    dumbbell
    Closed Accounts Posts: 114 ✭✭


    Hey all,

    Anyone any clue as to what do do,

    My situation is anytime I am playing the ps3 online and the phone rings connection is lost, ... same thing happens if someone goes at the pc,
    so between telephone calls incoming and outgoing, and other ppl surfing the web, its a major head wreck....

    anyone any solutions?

    would this happen if I switched to UPC?


Comments

  • #2
    PogMoThoin
    Closed Accounts Posts: 13,874 ✭✭✭✭PogMoThoin


    Make sure you have a filter on every device


  • #3
    lucernarian
    Registered Users, Registered Users 2 Posts: 9,235 ✭✭✭lucernarian


    dumbbell wrote: »
    Hey all,

    Anyone any clue as to what do do,

    My situation is anytime I am playing the ps3 online and the phone rings connection is lost, ... same thing happens if someone goes at the pc,
    so between telephone calls incoming and outgoing, and other ppl surfing the web, its a major head wreck....

    anyone any solutions?

    would this happen if I switched to UPC?
    To answer your 2nd question, it would stop if you switched to UPC. As for solutions, call your ISP's customer support?


  • #4
    dumbbell
    Closed Accounts Posts: 114 ✭✭dumbbell


    PogMoThoin wrote: »
    Make sure you have a filter on every device
    where do i ger these are they expensive.. where do i put them exactly


  • #5
    bealtine
    Registered Users, Registered Users 2 Posts: 4,051 ✭✭✭bealtine


    dumbbell wrote: »
    where do i ger these are they expensive.. where do i put them exactly

    http://support.hubris.net/knowledge_base/013.html


  • #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    dumbbell wrote: »
    Hey all,

    Anyone any clue as to what do do,

    My situation is anytime I am playing the ps3 online and the phone rings connection is lost, ... same thing happens if someone goes at the pc,
    so between telephone calls incoming and outgoing, and other ppl surfing the web, its a major head wreck....

    anyone any solutions?

    would this happen if I switched to UPC?

    Hi dumbbell,

    As the guys suggested, this seems like a spliter issue. Have you checked the spliter at the connection point?

    Thanks, Mark


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  • #7
    dumbbell
    Closed Accounts Posts: 114 ✭✭dumbbell


    eircom: Mark wrote: »
    Hi dumbbell,

    As the guys suggested, this seems like a spliter issue. Have you checked the spliter at the connection point?

    Thanks, Mark
    Hey

    There is a splitter on the main connection socket in the hall.. One leading for a landline.. the other into the BB.... is this the problem ? :o


  • #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    dumbbell wrote: »
    Hey

    There is a splitter on the main connection socket in the hall.. One leading for a landline.. the other into the BB.... is this the problem ? :o

    Hi dumbbell,

    It may be, insure the broadband cable & phone cable are conencted into the right slots. Or even check if it is loose or damaged.

    Thanks, Mark


  • #9
    dumbbell
    Closed Accounts Posts: 114 ✭✭dumbbell


    okay makinf progress thanks mark.. i have splitters on the phones and we can receive amd make calls without disrupting the internet.. how ever if i am using the ps3 online and someone is on the pc it looses connection =-( but getting there thanks for the help


  • #10
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    dumbbell wrote: »
    okay makinf progress thanks mark.. i have splitters on the phones and we can receive amd make calls without disrupting the internet.. how ever if i am using the ps3 online and someone is on the pc it looses connection =-( but getting there thanks for the help

    Hi dumbbell,

    No problem, thanks for getting back to me.

    Thanks, Mark


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