So warranties are another way of duping the consumer, right?

voz es

My 42'' LCD tv has stopped working just a few days over the one year guarantee. €600 down the pan I expected and just after i got Sky. My friend reckons no company should be allowed to supply a product like a tv or any other costly item and not have to stand over it after one year even if the warrantee has ran its course, a fundamental consumer right.

So that go me thinking warantees and all that who decides what is a long enought time for a product to have to work for and have you complained about something that your told is out of warrantee and if not why not?If you did how did it go?

Herb Powell

€600 for a tv
LOL

Saila

extended warranties are ****e, never got one never will

https://www.youtube.com/watch?v=wIdmkETuWeM

im invisible

i thought under EU law, if its within 2 years of buying it, you can get a repair/ replace/ refund? not sure tho'

orourkeda

Replace TV with internet porn

swingking

I think the EU brought in something which says you have a case for your item to last 5 years. Not exactly sure though

TheZohanS

Contact the retailer, as long as you didn't damage it yourself they should repair or replace it. If they refuse to just tell them you're going to take them to the small claims court. If that doesn't work file your complaint with the SCC.

Wertz

Really one for the consumer forum...but from what I recall, large appliances like TVs are expected to have a length of consumer durability of up to 5 yrs under Irish consumer law. Assuming you bought it in Ireland.

Probably one for the conspiracy forum on my part but over the years I've noticed a lot of cheaper electronic/electric goods failing only a few weeks after warranty period has past... occured to me that a small inbuilt feature on a printed circuit board would be a pretty nifty way to guarantee a re-occuring market for your products...it's in no company's interest to sell you something both cheap and so durable that you only buy one every 5 yrs instead of every 1 or 2...

biko

That is one for the conspiracy forum alright.

Lady von Purple

Wertz wrote: »

it's in no company's interest to sell you something both cheap and so durable that you only buy one every 5 yrs instead of every 1 or 2...

Nor is it in any reputable company's interest to sell shoddy merchandise, losing repeat custom and getting themselves a bad reputation.

Mike 1972

im invisible wrote: »

i thought under EU law, if its within 2 years of buying it, you can get a repair/ replace/ refund? not sure tho'

In some circumstances up to 6 years.

Have to be able to prove the product was defective from the outset which may be easier said than done.

voz es

Wertz wrote: »

Really one for the consumer forum...

I don't know how many times have you heard of something dumping a product not knowing that they had the right to a repair or a refund. The guy who installed our Sky came back because we taught it was something to do with that. So anyhow he told me he had to have his own repaired when it broke down just outside of warrantee. It's as common a problem as the anoyance of self scans or idiots on the bus.

Jesus Wept

Wertz wrote: »

Really one for the consumer forum...but from what I recall, large appliances like TVs are expected to have a length of consumer durability of up to 5 yrs under Irish consumer law. Assuming you bought it in Ireland.

Probably one for the conspiracy forum on my part but over the years I've noticed a lot of cheaper electronic/electric goods failing only a few weeks after warranty period has past... occured to me that a small inbuilt feature on a printed circuit board would be a pretty nifty way to guarantee a re-occuring market for your products...it's in no company's interest to sell you something both cheap and so durable that you only buy one every 5 yrs instead of every 1 or 2...

Planned obsolescence.
It's not a conspiracy theory

biko

All you need is for one or two appliances to break just after the end of the warranty to discredit the many appliances that keep going years after.

Cill Dara Abu

*Warranty

The Waltzing Consumer

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumer_rights_and_cross_border_shopping_in_the_european_union.html

This is of particular interest:
http://ec.europa.eu/publications/booklets/move/64/en.pdf

"A two-year guarantee
applies to the sale
of all consumer goods
everywhere in the EU."

Dotrel

Herb Powell wrote: »

€600 for a tv
LOL

Agreed.

€1000 minimum.

Jesus Wept

Actually, on this subject. There a pair of identical lamps in the apartment I live in. Used them frequently (but never damaged them), tried to turn one on one day, didn't work, swapped the bulb - no joy, fml, went to switch the other on - same. Both had stopped working on the same day.

Also, all my socks started getting holes in the same few weeks, I had them years.

Wertz

Lady von Purple wrote: »

Nor is it in any reputable company's interest to sell shoddy merchandise, losing repeat custom and getting themselves a bad reputation.

Who says it's shoddy? It's well engineered to last you long enough until the next model has just launched.
Repeat custom is all very well, but if your ~€100 product lasts a decade, your company is doing itself out of business in the long run...it could have sold you 4 more of that improved product line over the life of the product.

In saying that I'm fairly lucky with electronics but I've sen it happen to other people's stuff not long after warranty expires... white goods especially. Nice earner on parts and service if not replacement models...

The-Rigger wrote: »

Also, all my socks started getting holes in the same few weeks, I had them years.

Have you tried clipping your toenails? :pac:

bnt

What, did no-one inform you that a "lifetime warranty" is only valid for the lifetime of the product? The minute it dies, that's the end of the warranty. Logical, innit? :cool:

Capt'n Midnight

Tesco are doing a 42" for €499

Have you priced a repair ?

Capt'n Midnight

Wertz wrote: »

it's in no company's interest to sell you something both cheap and so durable that you only buy one every 5 yrs instead of every 1 or 2...

That is only true if a company has dominant market share or there is a cartel. Otherwise it's in a companies interest to build market share / cripple the competition by removing future sales from them.

BUT the bean counters will reckon they can save a few cent by buying cheaper components from the far east. And then when those components fail it's a €300,000,000 problem and the consumer vows never to buy from those companies again.

spcw

Sale of goods act is what you need.

the goods should be fit for purpose ie when you but a TV you can reasonably expect the TV to last 3-5 years + a tv that fails after one year is dodgy and the retailer (not the MFG but the retailer will have rights there too) is liable to either Replace / Repair / or Refund at his discretion. ( you do not have a choice on which option he picks but he must pick one.).
Failing that you must make a small claims court claim on the same basis Sale of goods act.

Jesus Wept

https://www.youtube.com/watch?v=I5DCwN28y8o

Son Of A Vidic

Come on OP name and shame, who's the TV manufacturer?

Guy:Incognito

Wertz wrote: »

Probably one for the conspiracy forum on my part but over the years I've noticed a lot of cheaper electronic/electric goods failing only a few weeks after warranty period has past... occured to me that a small inbuilt feature on a printed circuit board would be a pretty nifty way to guarantee a re-occuring market for your products...it's in no company's interest to sell you something both cheap and so durable that you only buy one every 5 yrs instead of every 1 or 2...

Why would you get return business if your prosducts failed just outside the warranty all the time?

Wertz

Guy:Incognito wrote: »

Why would you get return business if your prosducts failed just outside the warranty all the time?

Brand loyalty and good marketing

There are other perks for companies too like I mentioned...not necessarily another sale, but replacement parts and servicing.

leonidas83

What brand of TV is it? IF YOU BUY ****E YOU'LL PAY TWICE

Icyseanfitz

Dotrel wrote: »

Agreed.

€1000 minimum.

thats bs, i bought a class 42" 1080p samsung 3 years back for 8-900 and its been perfect since the day i got it

Capt'n Midnight

leonidas83 wrote: »

What brand of TV is it? IF YOU BUY ****E YOU'LL PAY TWICE

are you by any chance familiar with the concept of OEM / rebadging ??

The Waltzing Consumer

The Waltzing Consumer wrote: »

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumer_rights_and_cross_border_shopping_in_the_european_union.html

This is of particular interest:
http://ec.europa.eu/publications/booklets/move/64/en.pdf

"A two-year guarantee
applies to the sale
of all consumer goods
everywhere in the EU."

But you have to prove that the problem was due to a manufacturing fault which may be easier said than done.

Jev/N

im invisible wrote: »

i thought under EU law, if its within 2 years of buying it, you can get a repair/ replace/ refund? not sure tho'

That part of the directive was never transposed into Irish law as it was viewed that Irish law already had better protection under the Sales of Goods Act 1983 and the Sale of Goods and Supply of Services Act 1980

As stated already, Small Claims Court is the way to go - online application and all

Dubh Geannain

My experience with "warranties". Consumer law trumps it if you can prove it wasn't broken through misuse.

Long Version:
http://www.boards.ie/vbulletin/showthread.php?p=70252396

Short version:
Bought laptop
Laptop broke after the 12 month warranty
No joy with retailer
Sent application to Small Claims court (very important to get the companies registered name right here) - cost €15
Full refund received from retailer without having to actually go to court

Bonus: In the intervening year and a half the price of laptops had fallen quite a bit so that the full refund actually offset the cost of the SCC application and was used to bye a slightly higher spec laptop than the first one.



Edit: Not what I expected my 666th post to be