external hard drive wont work on windows 7

kujosHeist

Hi,

I have an external hard drive: NOTOUCH - NT2635SU (link below)

http://cpcireland.farnell.com/notouch/nt2635su/drive-nt2600-external-250gb-notouch/dp/CS17793

and it worked grand on our old pc but wont work at all on our new acer windows 7, the computer doesn't seem to register it at all, any ideas?!

Thanks

Lab_Mouse

i had a similar issue with a seagate drive.the only way i can win7 to recognise it is too have it plugged in before i power up the pc and then its recognises it.

otherwise it doesnt show up at all.

probably not much help to ye but give it a go if you havent already done so

cgarrad

RIGHT CLICK computer and hit manage then storage, is it in there?

danjo-xx

It says, (requires 2x USB ports) are you using the two ports?

kujosHeist

Its not there even when plugged in before starting.

I have been using the two usbs

And its not there when i go into manage and storeage!

danjo-xx

long shot but....

are you using any extra usb devices that you weren't using on your old system.

When I used to use a usb hub (win xp) I had no end of trouble with devices not being recognised but when I got a mains powered hub I've had virtually no problems since.

kujosHeist

no i have the external plugged directly into the computer, thanks for the responses so far lads, still no joy!

NeitherJohn

Have you upgraded to Service Pack 1 on Windows 7? I had that problem before with my terabyte drive.

http://windows.microsoft.com/en-IE/windows7/learn-how-to-install-windows-7-service-pack-1-sp1

It did show up in disk management and once I assigned it a drive letter it appeared in my computer.

Since Service Pack 1 came out, I don't need to go into disk management anymore.

You say it's not in Disk Management? Is there any unidentified drive in there?

Your drive (if it's not broken) should appear in here without a drive letter, and it's capacity below it. You must right click it and click "Change drive letter and path". Once you pick a letterm Windows should pick it up then.

Munster Blogger

I assume the format of the drive is NTFS format and you didn't change it to Fat32. Depending on the files fat32 on large drives can take an age to load on windows 7.

Have you tried it on another computer or laptop. If it works on that a least you know the drive is ok. The drive could also be loose inside its enclosure.

iggy

I had same problem with a WD external drive. When I plugged into USB port on the front it wouldn't show but when I use a USB port on the rear of the PC it shows up.
Try a rear port and see if it shows up