Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Helpdesk/Call Logging Software

  • 14-10-2011 3:28pm
    #1
    jnoham
    Closed Accounts Posts: 17 ✭


    Hi,

    I work in a small IT company (5-7 users) and we are looking for a new Call Management/Logging tool where we can do the following:
    - Log customer issues
    - Assign to engineer
    - Record time and details against call
    - Abilty to run variety of reports including customer montly times, engineer monthly times (billable and non-billable)
    - Knowledge base
    There are other requirements but the above gives a brief idea on what we are looking for.

    If anyone has any recommendations please let me know.

    Thansk, J
    Tagged:


Comments

  • #2
    SickBoy
    Registered Users, Registered Users 2 Posts: 3,537 ✭✭✭SickBoy


    jnoham wrote: »
    Hi,
    I work in a small IT company (5-7 users) and we are looking for a new Call Management/Logging tool where we can do the following:
    - Log customer issues
    - Assign to engineer
    - Record time and details against call - Abilty to run variety of reports including customer montly times, engineer monthly times (billable and non-billable)
    - Knowledge base
    There are other requirements but the above gives a brief idea on what we are looking for.
    If anyone has any recommendations please let me know.
    Thansk, J
    Check out http://www.vivantio.com


  • #3
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    ZenDesk?


Advertisement