toshiba sattelite pro problem

zxcvbnm12

i have a problem with my laptop.i am not great with computers so please bare with me!since last thursday every time i turn it on i have a black screen with 2 options.either <start windows normally> or <launch startup repair>.when i click on these i just get a page saying <windows has encountered a problem.......>.i should also mention that my son hit the right hand side of it with a bottle just before this started happening.any advice wud be much appreciated

cintec

You can try start windows normally if it fails then you can try pressing F8 when you start up the machine which will bring up the boot menu.

From there you can try "last known good configuration"
you can try safe mode.

If it won't let you get into any of these options without crashing and wont let you do a repair then you may have to try to restore the system using the cd's supplied unless your computer came with a partition for restoring the machine.

If you do this you will most likely lose your data on the laptop if you need to back it up then i may be advised to bring it to a repair shop or have someone who knows what there doing back it up for you.

If your son hit it then there could be a hardware damage and I would advise getting someone to look at it.

zxcvbnm12

to be honest i only use it for the internet.i dont have anything saved on it or any thing important.i will take it to someone alright.i spose u dont know anyone who repairs them around the limerick area?if it is the hard drive thats broken,how much do u reckon it cud cost?

themonic

Well, it looks like hdd problem. IMO you can diagnose it or repair it by yourself. If you want I can tell you how to do this step by step.

cintec

zxcvbnm12 wrote: »

to be honest i only use it for the internet.i dont have anything saved on it or any thing important.i will take it to someone alright.i spose u dont know anyone who repairs them around the limerick area?if it is the hard drive thats broken,how much do u reckon it cud cost?

Sorry don't know anywhere to get repairs done in limerick,

If its just the operating system then you can repair it yourself by doing a restore try looking for all the cd's you got with your laptop and see if you have a recovery cd.

You may have a recovery partition you can always call toshiba technical support even if your laptop is out of warranty they can still talk you through restoring the operating system.

A 2.5" hard drive costs roughly €40-50 to buy, on a laptop its easy to replace the underside usually has 3 panels with 4-5 screws 1 will be the ram and 1 will be the HDD. the HDD is usually screwed done if you remove the 2 screws holding the HDD you can slide it out and replace it.

You would still have to reload the Operating system on the new HDD.

busyliving

I have a Toshiba Satellite and I had a HDD problem...just brought it back and got it replaced as it was still under warranty...

My HDD was damaged by myself(well I'm 99% sure I damaged it myself) but just didn't mention that to the guy in the shop...

Is yours still under warranty?

zxcvbnm12

i will have it 2 yrs this xmas so i presume its not under warranty?i wud probably be better off taking it to someone to fix it cos knowing my luck it will blow up in my face the minute i go near it!! i also forgot to mention that my girlfriend put in a windows vista cd and tried to do somethin with it but she had no luck

busyliving

zxcvbnm12 wrote: »

i will have it 2 yrs this xmas so i presume its not under warranty?i wud probably be better off taking it to someone to fix it cos knowing my luck it will blow up in my face the minute i go near it!! i also forgot to mention that my girlfriend put in a windows vista cd and tried to do somethin with it but she had no luck

Sounds like a hardware issue alright mate, did you not buy an extended warranty when you purchased the laptop mate?

zxcvbnm12

i got it as a present so i dont think they wud have got extended warranty.what do u mean by a hardware issue.do u think it wud be costly to fix

busyliving

zxcvbnm12 wrote: »

i got it as a present so i dont think they wud have got extended warranty.what do u mean by a hardware issue.do u think it wud be costly to fix

Its a physical issue...It seems to sound like you've a problem with your harddrive. In order to fix it, it will probably mean a new harddrive, then you'll need to get an OS to install on it...so it could be quiet costly

zxcvbnm12

i might be better off just buyin a new one so i reckon.cheers for ur help anyway bl

busyliving

zxcvbnm12 wrote: »

i might be better off just buyin a new one so i reckon.cheers for ur help anyway bl

not necessarily mate, it could just be a small issue best to get it checked out first and get the potential cost of repair...its very hard for us on the thread to give 100% accurate feedback without having the laptop in our hands

zxcvbnm12

ya i know what ur saying busy l.im not great at explaining it either to be honest.i spose ill just google "laptop repairs limerick" and see what comes up

busyliving

zxcvbnm12 wrote: »

ya i know what ur saying busy l.im not great at explaining it either to be honest.i spose ill just google "laptop repairs limerick" and see what comes up

Moviedrome on henry street do repairs as far as I know there number is 061-313377

Could also try PC World, but from my experience they are fairly sh!te, they couldn't fix a problem on my mates PC but I was able to fix it after a quick google

zxcvbnm12

lovely stuff.thanks for the help busy l

busyliving

zxcvbnm12 wrote: »

lovely stuff.thanks for the help busy l

not a bother mate