upc broadband charlesland

matt-dublin

anyone having any issues with upc bb tonight?

LEIN

Very slow.

matt-dublin

my wireless keeps dropping out, ive a funny feeling theres been another cisco firmware upgrade

markest

Lost my UPC wi-fi connection on Saturday, ended up changing channel, was fine afterthat.

LEIN

My wireless is standalone so have no issues. On a different note, contention is through the roof as there is a hugh slow down every evening.

Techy_1

UPC seem to have finally sorted the broadband am now getting 19mb down every night. If you have any issues on dropped connection or wireless speeds it could be down to the fact that every house has channel 11 as the default for the wireless. Changing this can stop the interference and help your connection speed. This can be done by opening internet explorer and going to the following web address : 192.168.1.1 , click login for password and then go to setup, then under wireless click basic and where it says channel which is set to auto by default change it to anything except 11. After doing this you will become disconnected from the internet and be reconnected a few minutes later.
Hope this helps

LEIN

Anyone having problems? Mine is down. Thank god for mobile BB

EMPM

Damo9090 wrote: »

Anyone having problems? Mine is down. Thank god for mobile BB

Our is also down

LEIN

I have reported the fault a half an hour ago. It was unknown before i rang.

LEIN

Just got a text from UPC.

UPC Text wrote:

UPC crews have identified and are repairing a general fault in your area.

dr ro

Think it's back now.

LEIN

Yup, working fine here now.

matt-dublin

i bet someone unplugged their local node to use a radio....

Robertr

Anyone hear any updates on us getting the 100 Mb lines yet?

LEIN

After the Bray upgrade?

Give them a ring.

Robertr

Just did but they said they were too busy to talk to me and they wanted to schedule a call for later!! Would not let me hold :rolleyes::rolleyes: I've better things to do then set aside time for calls with UPC!

LEIN

Gone again! :mad:

d31b0y

Aye, my home machine ain't responding...

EDIT: and it's back.

EDIT 2: Gone Just slow.

wardie214

It was crap all day yesterday and continuously dropping. Only getting 14 meg ATM.

Has anyone had phone calls dropping or getting an echo on the line lately?

matt-dublin

had trouble with my telly yesterday, i rebooted the box several times and ripped out the cables and some other stuff.

when i rang up she said there's nothing wrong with it, give me the card number and reboot it.

presto it worked. she knew something was wrong with it...

markest

Getting 19mbps at the mo. Has anyone managed to use Remote record as it says if you can get broadband we should be able (even though i'm on mmds)?

JanneG

Anyone else with a shoddy connection atm??


And no... It's not my iphone nor the wifi that's causing it...

matt-dublin

not gr8:

MyPerfectCousin

DK32

This is the best mine has been in days. I submitted a formal complaint yesterday and have been told to expect a response within 48hrs. The last engineer that came out advised us that UPC are planning to upgrade the capacity for Charlesland as it is currently at maximum capacity and explains the recent poor connection speeds. The upgrade works were due to be completed by 1st December. I was told yesterday that the work has not yet been finished.

My complaint was simple, I'm paying for 30mb and for the last few weeks I have not been getting much more than 10mb.

Worth noting also that UPC won't accept speedtest.net results when complaining about speed results. you will probably be asked to run a speed test directly from their website which should give you more or less the same results as speedtest.net if your connection is suffering from capacity issues.

http://www.upc.ie/broadband/speedtest/

Charlie-Bravo

I'll start talking to UPC about broadband when they introduce HD telly

Tried the UPC speed test and got the same as this. Pity there's no forum copy and paste image facility. Here's my result for a 7.6Mb DSL connection using a server in Galway.

LEIN

d31b0y

Didn't check last night (although my modem went down yesterday at some stage and only came back with a reboot), but all seems fine again this morning.

Richard Parker

Anyone in Greystones haviong problems with UPC at the moment? Very intermittent service last night and none at all this morning.

LEIN

No problems on my end.

d31b0y

I found it slightly slow last night at around 7 but that is par for the course. No lost service here at all.

Techy_1

Please note your download speeds are not necessarily a signal of your streaming of Voip Speeds see below for more info on this.

For example if you are having difficulty using Skype or phone or xbox live this would not really be a Speed issue as more so a latency issue and is to do with Ping results

One way to check you latency is to open command prompt by going to
Start>Run> "cmd" then click ok. In the box type the following
(without quotation marks) "ping -t 89.101.160.4" then hit enter.
Leave to run for a few minutes. After about 3 minutes or so Hold down
"CTRL C (The letter C)" You should see something like this:


If there is a loss of 1 packet and then its ok this will not affect download speed, however if there is a loss of 5 or more packets per minute then there may be an issue with your connection. In which case call UPC and have them boost the signal.

For info only here my speeds


Note the address being pinged is the DNS server of UPC

dr ro

Anyone else's not working?

Charlie-Bravo

just a question for those of you in Charlesland who have a UPC Broadband - what's the max bandwidth package for broadband available in Charlesland? Just looking at the bundles at the moment as sugggested by matt-dublin in another thread and the bundles are very favourable. So is it 25 or 50Mb, or even 100Mb if available?!

Techy_1

astrofluff wrote: »

just a question for those of you in Charlesland who have a UPC Broadband - what's the max bandwidth package for broadband available in Charlesland? Just looking at the bundles at the moment as sugggested by matt-dublin in another thread and the bundles are very favourable. So is it 25 or 50Mb, or even 100Mb if available?!

I live in Charlesland Court and I am getting 25MB by UPC speed test and speedtest.net is giving this:



The point of the matter is a 25MB connection in Charlesland is officially condended at 16-1 but the wiring coming into the house is split 3 ways.
I had massive latency problems when I lived in Wood and the engineer showed me where the connection is split into 3 drop points from 1 fiber connection point under the path.

The long and the short of it is that I get on average minimum 1.6MB pure all to myself, i never suffer latency since they upgraded the network.
Xbox live 2GB game down in less time than it takes to boil the kettle.

The connection arrives via Satellite which is on the roof of Seabourne Apartments. Hope this helps

markest

Techy_1 wrote: »

I live in Charlesland Court and I am getting 25MB by UPC speed test and speedtest.net is giving this:

s

Snap and here's my speedtest:

http://www.speedtest.net/result/1729107681.png

matt-dublin

was getting 25mb the other night at about midnight.

will post a speedtest when home

d31b0y

My result from just now.



I am on the, now unavailable, 30 MB connection though. It was never changed.

25MB is the max available now although I have heard rumours that the 100MB, along with HD TV will be rolled out early this year. I got a call back from one of the sales guys last night after I sent them an email the other day and they told me that they haven't received their roll out plans for the year yet but should know more towards the end of Feb (although I think this is a fairly common line to get you off their back).

matt-dublin

yeah they said that to me last year, can't wait for the HD service (got my eyes lasered last year and now can see the difference!!)

does anyone think though that they've been gradually reducing the quality of television broadcasting and recording for the last few years so they can sell HD as a new product?

Charlie-Bravo

matt-dublin wrote: »

...got my eyes lasered....does anyone think though that they've been gradually reducing the quality of television broadcasting...so they can sell HD as a new product?

might be connected somehow!?

Good to hear what's available. 25Mb is better than the 7.6Mb connection I'm getting off the ADSL2+ exchange. For some reason my broadband is fine, then it's not, then it is again. Completely all over the place. I've put up with it for a month so now it's time to change. :rolleyes:

matt-dublin

ive been telling you to move for months!!!

i knew my pestering would get you across!

i should work for UPC

d31b0y

SHILL! I call shill.

matt-dublin

d31b0y wrote: »

SHILL! I call shill.

i think i should get comission on this sale...

matt-dublin

JanneG

Just rang UPC to question the old broadband standalone charge that applied back in the day when I signed up, even when you had the phone service.

Not only did they remove it to align me to what new customers have, but as I was so nice to them and I am such a loyal customer :rolleyes: I am getting the next two months for free...

matt-dublin

yeah, every time in ring them they put me through to customer loyalty, just waiting for the HD service now so i can get that for free too

Charlie-Bravo

Ok, when they ring I'll say that both Janneg and matt-dublin have got discounts I'll cancel in the 14 day cooling period if they don't give me some discounts!

JanneG

Sounds like a great plan...

You may have to stick with them though for 15 days to get the loyalty discounts... :P

matt-dublin

@astro : http://www.upc.ie/boardsoffer/