Bought Laptop Seller Refused Package

stephendevlin · 07-10-2011 9:57am #1

I purchased a laptop and the bugger sent me the same laptop but with a lower grade processor (not the i3 I ordered) opened a case and sent package to the registered address on ebay for the seller.

Fedex tell me the that the person at the address said nobody lived there at that address. I got a guy from FEDEX to call the seller and they would not co-operate at all with him.

Now the package is on its way back to me. I spent €40 returning it.

Will I get my money back? the seller has made it very difficult saying ahh sure the laptop is basically the same thing and then no returns even though I didnt get the right item.

I opened a case with ebay
Now when I returned it he played as if he didnt live there or have any knowlege of the package.

What an A hole!

I cant get through to ebay at all now cant call them or anything.

flutered · 07-10-2011 10:11am

can you not lodge a claim with paypal also with ebay, have you paypal funds come from you credit card, contact them.

discombobulate · 07-10-2011 10:18am

stephendevlin wrote: »

I purchased a laptop and the bugger sent me the same laptop but with a lower grade processor (not the i3 I ordered) opened a case and sent package to the registered address on ebay for the seller.

Fedex tell me the that the person at the address said nobody lived there at that address. I got a guy from FEDEX to call the seller and they would not co-operate at all with him.

Now the package is on its way back to me. I spent €40 returning it.

Will I get my money back? the seller has made it very difficult saying ahh sure the laptop is basically the same thing and then no returns even though I didnt get the right item.

I opened a case with ebay
Now when I returned it he played as if he didnt live there or have any knowlege of the package.

What an A hole!

I cant get through to ebay at all now cant call them or anything.

Openeing a case on eBay isn't much use to you. Go on to Paypal and open a case. They will find in your favour and will take funds from his account if he has them there.

jor el · 07-10-2011 10:20am

You shouldn't have returned anything until you got confirmation of the address from the seller. If that didn't happen, then you should have started a claim in Paypal. They will then intervene and force the seller to reply. If the seller doesn't reply to a claim you automatically win.

stephendevlin · 07-10-2011 10:38am

The seller wont co-operate with me at all.

I will contact VISA on monday and do a chargeback

stephendevlin · 07-10-2011 10:40am

This guy is a piece of work. BTW.

He under no circumstances wants the item back even though he sent me the wrong thing. He has tried everything not to take it back.

Nody · 07-10-2011 11:18am

stephendevlin wrote: »

The seller wont co-operate with me at all.

I will contact VISA on monday and do a chargeback

Great way to get your paypal account banned; start a dispute on Paypal, escalate it directly and take it from there instead.

stephendevlin · 07-10-2011 11:21am

Nody wrote: »

Great way to get your paypal account banned; start a dispute on Paypal, escalate it directly and take it from there instead.

Why would they ban me? Can I open a paypal & ebay dispute at same time?

discombobulate · 07-10-2011 11:24am

stephendevlin wrote: »

Why would they ban me? Can I open a paypal & ebay dispute at same time?

Because if they can't recover the funds from the seller they have to foot the bill for the chargeback. Go through a case on Paypal and if you cannot get your funds back that way then initiate a chargeback. Find out what period you have to initiate a chargeback first.

I've had chargebacks from eBay sales coming to me 60 days after sale. They were fraud cases though.

jor el · 07-10-2011 11:24am

stephendevlin wrote: »

The seller wont co-operate with me at all.

That's why the dispute and claim process is there. When the seller doesn't cooperate, you start a claim. Paypal will then intervene, and if the seller refuses to respond there you will automatically be refunded, regardless of if you send the laptop back or not.

stephendevlin wrote: »

Why would they ban me? Can I open a paypal & ebay dispute at same time?

Paypal don't allow you to do a charge back and keep your account, they will close it. Your payment was with Paypal, so your dispute should be there.

stephendevlin · 07-10-2011 11:36am

jor el wrote: »

That's why the dispute and claim process is there. When the seller doesn't cooperate, you start a claim. Paypal will then intervene, and if the seller refuses to respond there you will automatically be refunded, regardless of if you send the laptop back or not.

The seller did respond and told nothing but lies to make himself look good and accused me of things I didnt do.
He said he contacted me first about the issue and offered a refund (LIES)
He then said he doesnt accept returns (even though I didnt get my proper item) and that I would have to wait 4 weeks after I returned the item (which is not acceptable) for the correct item.

Lesson learned never buy anything of value again off ebay

jor el · 07-10-2011 1:27pm

He would have to show proof of this contact between you in the Paypal dispute, or else the case will simply go against him. Since he won't have this proof, the case would close in your favour.

Start the Paypal dispute and escalate to claim.

taoyan · 09-10-2011 1:51am

This is incredible.

stephendevlin · 10-10-2011 2:24pm

Think Im getting somewhere now. Got the report from AN POST after about 10 phone calls. Bloody joke they are fair play to the fella that helped me though. Now hopefully ebay will close the case for me.

discombobulate · 10-10-2011 2:27pm

stephendevlin wrote: »

Think Im getting somewhere now. Got the report from AN POST after about 10 phone calls. Bloody joke they are fair play to the fella that helped me though. Now hopefully ebay will close the case for me.

Whats the report from An Post?

stephendevlin · 10-10-2011 2:36pm

Stating dates & times to where & whom the package was attempted delivery to

discombobulate · 10-10-2011 2:42pm

Oh right. You said earlier it was Fedex you had sent it with. If and probably when the case decides in your favour tell the buyer that you'll only return it to him if he pays you first for shipping it the original time and for the return.

Once a Paypal case is decided in your favour it is up to the buyer themselves to arrange collection and payment etc. for a return as far as I know. A friend had something similar with a treadmill. They wouldn't pay the return cost and told him he'd have to send it back. He never did and now has the refund and the treadmill

stephendevlin · 10-10-2011 2:48pm

discombobulate wrote: »

Oh right. You said earlier it was Fedex you had sent it with. If and probably when the case decides in your favour tell the buyer that you'll only return it to him if he pays you first for shipping it the original time and for the return.

Once a Paypal case is decided in your favour it is up to the buyer themselves to arrange collection and payment etc. for a return as far as I know. A friend had something similar with a treadmill. They wouldn't pay the return cost and told him he'd have to send it back. He never did and now has the refund and the treadmill

AN POST use FEDEX as they do not operate in the UK so it seems. So once it hits the other side of the water they take over.

If the case decides in my favour I get my money back thats all I care about. And if the laptop comes back to me then thats his problem as he has put me through hell on this and I have sent the item back to him.

maxer68 · 12-10-2011 8:18pm

discombobulate wrote: »

Oh right. You said earlier it was Fedex you had sent it with.

all an post parcels in uk are now delivered by fedex - hence they can track it, things don't get damaged and they arrive at correct destination - whereas if they used royal mail....:eek:

stephendevlin · 13-10-2011 8:15pm

After the 100th e-mail and the 10th phone call they closed my case even though I had provided my all the details that they requested. Feels like they didnt even bother looking at the case .. on hold for a supervisor now :mad:

William Powell · 13-10-2011 8:22pm

stephendevlin wrote: »

After the 100th e-mail and the 10th phone call they closed my case even though I had provided my all the details that they requested. Feels like they didnt even bother looking at the case .. on hold for a supervisor now :mad:

Sorry I might have missed it but what was your specific case?

Item not as described?

stephendevlin · 13-10-2011 8:25pm

William Powell wrote: »

Sorry I might have missed it but what was your specific case?

Item not as described?

Yes Item was a lower spec laptop than the one delivered to me. The seller basically told me to f off and that he wasnt taking it back

discombobulate · 13-10-2011 8:28pm

stephendevlin wrote: »

After the 100th e-mail and the 10th phone call they closed my case even though I had provided my all the details that they requested. Feels like they didnt even bother looking at the case .. on hold for a supervisor now :mad:

Did they find in his favor?

stephendevlin · 13-10-2011 8:52pm

Yes. Spent 50 mins on the phone there talking to a "supervisor" so hard to talk to these people they dont really understand what I am saying as the tracking receipt doesnt show the address it just basically shows it was sent to the UK and the tracking number. Seems like they never bothered looking at the details of the case at all after all the info I provided. I provided the report phone numbers for fedex .. an post ... I even logged the number and all the details for the guy I spoke to in the fedex office who called the seller (who then denied even knowing anything about anything when the fedex guy called).

They are going to invesigate now and call me tomorrow.

God I hope my persistance pays off. I hate that assshole who sent me the wrong thing.

I basically said if I was sent the wrong item and I send it back and he refuses to take it Im stuck with it????? Ebay Buyer Protection mya-ss:mad:

denballs · 13-10-2011 8:58pm

When you complain to paypal..they will take funds from his account into yours...if he has no funds...his account goes into negative figures but you still get moneyback..and unless he co-operates with paypal....you get your money and they,ll handle him legally

stephendevlin · 15-10-2011 4:42pm

Explained everything to a supervisor at ebay on Thursday. Thought I was getting somewhere ave him the whole story again from the start. He said he would check it out and call me last night. Supervisor never bothered to call me back. I am now on hold again for another supervisor. and will have to explain the whole situation AGAIN!

Seems like nobody leaves notes for the other CSR and I have to explain myself every time. Or they dont bother reading the case notes. :mad:

stephendevlin · 15-10-2011 4:43pm

Spent 50 mins on the phone the last time. :mad: am on 20 now already

CJhaughey · 15-10-2011 4:51pm

Have you initiated an Item not as described dispute with Ebay?
You should initiate this through the dispute process, take a deep breath and type out the problem starting from the beginning.
That way when you talk to whoever the agent in Ebay is you can pull dates, times and facts out as needed.
Ranting and raving at those guys will get you nowhere.
So get a bit of paper and write down the whole transaction from the beginning.
Your first mistake was to try and return the laptop without initiating a proper dispute process. You have to look at it from both sides, there are a lot of bidders that get buyers remorse after winning an auction and try and back out of it by any means.
Thats why there is a resolution process.

stephendevlin · 15-10-2011 5:24pm

CJhaughey wrote: »

Have you initiated an Item not as described dispute with Ebay?
You should initiate this through the dispute process, take a deep breath and type out the problem starting from the beginning.
That way when you talk to whoever the agent in Ebay is you can pull dates, times and facts out as needed.
Ranting and raving at those guys will get you nowhere.
So get a bit of paper and write down the whole transaction from the beginning.
Your first mistake was to try and return the laptop without initiating a proper dispute process. You have to look at it from both sides, there are a lot of bidders that get buyers remorse after winning an auction and try and back out of it by any means.
Thats why there is a resolution process.

Of course I have opened a case.

Tried to resolve with that dickhead seller
Opened the dispute with ebay as item not described
Provided countless information on the details of the tracking ie. Reciept, website where to track, who it was through AN POST and then FEDEX. Gave numbers for people in fedex who could confirm.
Why would I need to confirm the address when its in plain view on the sellers ebay account
I dont need to write anything down as I logged everything on the case when I opened it. (which the CSRs dont bother to read)

I got a supervisors name and I have sent him all the required documents (only for the 10th time) and I am going to call him constantly every day to make sure he has it.

I worked in a callcenter for 5 years I know how things work. They should already be up to speed with everything through thier notes on each case I shouldnt have to explain everything again and again. Even when they read some of the notes they say something again that I have already explained to them 10 times. Drives me BANANAS :mad::mad::mad:

FGR · 17-10-2011 7:09pm

You're confusing me here.

Have you opened a conflict with Ebay or Paypal?

Paypal are the ones you should be dealing with, not E-bay.

Unless I've missed something here - as Paypal freeze the funds. I don't know what Ebay's process is but Paypal has helped me several times in the past regarding faulty/false goods.

stephendevlin · 18-10-2011 6:51pm

ForegoneReality wrote: »

You're confusing me here.

Have you opened a conflict with Ebay or Paypal?

Paypal are the ones you should be dealing with, not E-bay.

Unless I've missed something here - as Paypal freeze the funds. I don't know what Ebay's process is but Paypal has helped me several times in the past regarding faulty/false goods.

How could you be confused? I never mentioned paypal once in all of my posts?? Ebay is where I purchased the item and thats where I opened the case. Read point number 2 of the last post.

Its more or less the same thing. As they are both linked.

discombobulate · 18-10-2011 7:10pm

stephendevlin wrote: »

ForegoneReality wrote: »

You're confusing me here.

Have you opened a conflict with Ebay or Paypal?

Paypal are the ones you should be dealing with, not E-bay.

Unless I've missed something here - as Paypal freeze the funds. I don't know what Ebay's process is but Paypal has helped me several times in the past regarding faulty/false goods.

How could you be confused? I never mentioned paypal once in all of my posts?? Ebay is where I purchased the item and thats where I opened the case. Read point number 2 of the last post.

Its more or less the same thing. As they are both linked.

Its nowhere near the same thing. We advised you to open a paypal dispute as thats the road you go to get your money back. An ebay dispute even if you won it would have done nothing except give them a bad rep. Open a paypal case!!

colly10 · 18-10-2011 7:12pm

stephendevlin wrote: »

How could you be confused? I never mentioned paypal once in all of my posts?? Ebay is where I purchased the item and thats where I opened the case. Read point number 2 of the last post.

Its more or less the same thing. As they are both linked.

Maybe they assumed because numerous posters have said your wasting your time complaining to eBay but a paypall dispute will get your money back.

Did you pay for the item through PayPal or did you just give this guy your credit card details.

FGR · 19-10-2011 2:57pm

stephendevlin wrote: »

How could you be confused? I never mentioned paypal once in all of my posts?? Ebay is where I purchased the item and thats where I opened the case. Read point number 2 of the last post.

Its more or less the same thing. As they are both linked.

They may be owned by the one company but they're far from the same thing.

As stated above Paypal handles the fiscal side of things whereas Ebay handles the 'Store Policy' side of things.

stephendevlin · 20-10-2011 8:04am

discombobulate wrote: »

Its nowhere near the same thing. We advised you to open a paypal dispute as thats the road you go to get your money back. An ebay dispute even if you won it would have done nothing except give them a bad rep. Open a paypal case!!

Is that so now... I have just got the details to the reps again and they now have appealed.. approved and signed for a refund to my paypal account.

I tried to open a paypal disputed when I opened the case with ebay but it reffered me to the case I had open with ebay.

I understand that they are 2 different companies with different policies but the 2 work together in sales and cases

Persistance pays. Paybacks a BITTCH

eamo12 · 21-10-2011 8:07am

colly10 wrote: »

Maybe they assumed because numerous posters have said your wasting your time complaining to eBay but a paypall dispute will get your money back.

Did you pay for the item through PayPal or did you just give this guy your credit card details.

That's probably the stupidest comment I've heard on these boards yet. :rolleyes:

colly10 · 21-10-2011 8:13am

eamo12 wrote: »

That's probably the stupidest comment I've heard on these boards yet. :rolleyes:

How exactly, people have said your better off going through PayPal to get your money back and I pointed that out, hardly brain dead.

stephendevlin · 21-10-2011 1:56pm

colly10 wrote: »

How exactly, people have said your better off going through PayPal to get your money back and I pointed that out, hardly brain dead.

If thats so whats the point of ebay customer protection? Which I have used.

discombobulate · 21-10-2011 2:07pm

Process would have been a lot faster and more efficient going straight to paypal is all.

Bought Laptop Seller Refused Package

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