iTunes 10.4.1 won't open in Lion

Comrade Zed

I recently installed Lion on my MacBook and can't open iTunes. I get an error message saying 'cannot be opened because of a problem'.

I have uninstalled and reinstalled iTunes and set up a new administrator a/c (I read on one forum that this may help), but still can't open it.

Any ideas?

aby121385

I have the same issue with my Lion ... does iTunes Helper have anything to do with it?

Comrade Zed

I deleted the iTunes Helper but still can't open it. I also tried installing an earlier version of iTunes but that didn't work either.

Just as well I installed Lion on a partition and didn't delete Snow Leopard

aby121385

I'm sure there's a solution, I just find it odd that I can't google any other forums from ppl who've had similar issues from upgrading to Lion

Sad Professor

Did you migrate data (applications, user account, etc) from your previous SL installation?

aby121385

no.... Didn't think I needed to. I just installed Lion and let it do it's thing...

Sad Professor

aby121385 wrote: »

no.... Didn't think I needed to. I just installed Lion and let it do it's thing...

Okay, so you upgraded from SL then yeah? i.e. you didn't do a clean install?

Comrade Zed, since you said you have Lion installed on a separate partition, you obviously did a clean install. But did you migrate your applications/user account from your SL partition?

Also, aby, are you getting the same error as Zed - "iTunes cannot be opened because a of a problem"?

aby121385

yes I previously had snow... I think... It was OS 10.5 previously. I guess I didn't do a clean install... First time I upgraded mac os software. And yes, I'm getting the same error

Comrade Zed

I didn't.. I've just reinstalled Lion and migrated my applications/user account from SL and still get the same error message.

Sad Professor

The problem was obviously migrated over. You can either go rooting around in your library folders for the problem (by deleting iTunes preference files, etc), or do a clean install and manually copy your user data over. This is what I ended up having to do to sort out my Lion problems.

Comrade Zed

When I installed Lion initially, I didn't migrate any applications etc. I set up a new user a/c on the partition.. this is when I first got the error message.

I only migrated after reading your post as I thought this might solve the problem. Unfortunately, it didn't..

Comrade Zed

This is the complete error message I get:-

Process: iTunes [355]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.4.1 (10.4.1)
Build Info: iTunes-10411001~1
Code Type: X86-64 (Native)
Parent Process: launchd [279]

Date/Time: 2011-09-25 20:16:22.610 +0100
OS Version: Mac OS X 10.7 (11A390)
Report Version: 8

Interval Since Last Report: 656 sec
Crashes Since Last Report: 4
Per-App Crashes Since Last Report: 4
Anonymous UUID: 531FB7BD-5BF6-4D4B-8A24-E94E11F5BF17

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries
@executable_path/../Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater

Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
Referenced from: /Applications/iTunes.app/Contents/MacOS/iTunes
Reason: unsafe use of @executable_path in /Applications/iTunes.app/Contents/MacOS/iTunes with restricted binary

Binary Images:
0x107431000 - 0x10836dff7 com.apple.iTunes (10.4.1 - 10.4.1) <F88E03A5-CC9A-EF15-C4C3-16DE46FBCF09> /Applications/iTunes.app/Contents/MacOS/iTunes
0x7fff67031000 - 0x7fff670661ff dyld (195 - ???) <71093406-21CF-3DBE-A001-802259ED5300> /usr/lib/dyld

Model: MacBook5,1, BootROM MB51.007D.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.32f8
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 5.100.198.11 )
Bluetooth: Version 2.5.0b13, 2 service, 19 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK2553GSX, 250.06 GB
Serial ATA Device: HL-DT-ST DVDRW GS21N
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2

Sad Professor

Comrade Zed wrote: »

OS Version: Mac OS X 10.7 (11A390)

^ This is your problem. You are running the developer preview of Lion. Did you buy Lion from the Mac App Store?

Comrade Zed

I borrowed a colleague's copy as I wanted to test and see how everything was before buying from the App Store.

thanks for your help