Not Happy with Colour - Should I complain?

xalot

Ok so I have naturally fair hair that I've been dying dark brown with semi permanent rinses for a couple of years and went to the hairdressers this morning to go blonde, not platinum but bright enough. The girl (that I always go to) said it would take a couple of goes to get it to the shade I wanted, which I am fine with. I said that whatever shade I could go was fine but I didn't want it to be dark underneath, I wanted it even all over. I hate that stripe-y look.

So when she's done she asks me what I think and I say that it's a lot darker than I expected and she said 'well the next time you come it'll be brighter again'. When I got home I noticed that the ends are a completely different shade and the back of my hair barely looks like it's been touched, now I know she did do a full head of highlights but it doesn't look like it at all.

I've never complained in a hairdressers before but I'm really unhappy and I paid a hefty enough price for it. Do you think I should complain? Has anyone been in a similar boat?

we'llallhavetea_old

you hate the stripey look but you got a full head of highlights?

the only thing i can say is that your ends are a darker shade because of colour build up, have you been colouring all over everytime? or just roots and maybe dragging it through the ends for the last few minutes or so? if you are applying it all over everytime, its definitely over coloured and will be more difficult to lift. maybe ask her to do a bleach bath on your ends.
dark brown can be extremely difficult to lift and unfortunately it will be a slow process trying to achieve a bright blonde.

if you can, pop up a photo and we can see what exactly went wrong

xalot

Thanks for the reply. It's a full head of highlights but I would have preferred a mix of a couple of shades of blonde so that all the colours would blend together instead it looks like blocks of colour, it's not very subtle.

I've only been dying the roots and then bringing it down to the ends for a minute or two, or sometimes not at all. The ends were a bit darker than my roots anyway because I'm so fair naturally but I really did not get the look I wanted....and I was very specific. Maybe what I wanted is not achievable but they never said that to me.

Sooo disappointed, hate when you get stuck with a haircut / colour that you hate:(

we'llallhavetea_old

xalot wrote: »

Thanks for the reply. It's a full head of highlights but I would have preferred a mix of a couple of shades of blonde so that all the colours would blend together instead it looks like blocks of colour, it's not very subtle.

I've only been dying the roots and then bringing it down to the ends for a minute or two, or sometimes not at all. The ends were a bit darker than my roots anyway because I'm so fair naturally but I really did not get the look I wanted....and I was very specific. Maybe what I wanted is not achievable but they never said that to me.

Sooo disappointed, hate when you get stuck with a haircut / colour that you hate:(

ah ok, there's nothing worse than dodgy highlights. maybe suggest the bleach bath on your ends the next time? all they do it use a bleach/water/shampoo mixture over at the basin and apply it to the darker areas, they will massage the mixture into your ends until they start to lighten to the same brightness as the rest of you hair. it should help.
they should have toned the roots if they were brighter than the ends to match them up, did they do that much?

we'llallhavetea_old

oh and btw i would be straight back in there. tell them you want it fixed. they should do it for free.

xalot

Cool, will call into them at lunch tomorrow, I think they did tone the roots when they were washing it cos I heard the stylist say to the girl washing my hair to add something to the roots to take them down a bit(my hair takes to bleach super fast) but she put it all over my head......that might be where the problem lies.

Anyway, just needed someone to say I'm not being unreasonable!

we'llallhavetea_old

xalot wrote: »

Cool, will call into them at lunch tomorrow, I think they did tone the roots when they were washing it cos I heard the stylist say to the girl washing my hair to add something to the roots to take them down a bit(my hair takes to bleach super fast) but she put it all over my head......that might be where the problem lies.

Anyway, just needed someone to say I'm not being unreasonable!

you're definitely not, just because you are going from dark to blonde doesn't mean the in between stage has to look crap! good luck xalot and don't take any crap, they can and will fix it up.

willow tree

you are definitely right, this happened to me before.. i was so dissappointed, sitting there for so long and paying so much to have to get it fixed. but the hairdresser said she could see what i was talking about and she would fix it. hope it works out for you.:)