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Change to Eircom??

  • 15-09-2011 1:11pm
    #1
    jamesbil
    Registered Users, Registered Users 2 Posts: 662 ✭✭✭


    Hi, quick question:

    I am currently on Vodaphone for my landline only, I have an any time bundle which costs €32 inc rental, + pay per call for international and mobile.
    I am out of contract.
    I want to cancel the bundle and just pay landline rental as I am now using VOIP for calls, however Voda tell me this means taking out a new contract just for rental.

    Can eircom do this with no contract if I switch?

    Thanks
    James


Comments

  • #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    jamesbil wrote: »
    Hi, quick question:

    I am currently on Vodaphone for my landline only, I have an any time bundle which costs €32 inc rental, + pay per call for international and mobile.
    I am out of contract.
    I want to cancel the bundle and just pay landline rental as I am now using VOIP for calls, however Voda tell me this means taking out a new contract just for rental.

    Can eircom do this with no contract if I switch?

    Thanks
    James
    Hi James
    not sure if I understand this correctly, but if you cease your line with Vodaphone and want an eircom line this will initiate a new contract with eircom.
    Any line provider will require some form of contract before initiating service.
    If this does not answer your query let me know.
    Tony


  • #3
    jamesbil
    Registered Users, Registered Users 2 Posts: 662 ✭✭✭jamesbil


    read on the eircom site that rental only is 6mth contract, and €25.
    also read about vulnerable user scheme, can you explain more?


  • #4
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    jamesbil wrote: »
    read on the eircom site that rental only is 6mth contract, and €25.
    also read about vulnerable user scheme, can you explain more?

    Hi jamesbil,

    Thanks for your query.

    All eircom contracts are currently 12 months.

    The cost of line rental is €25.36 (including VAT).
    To initiate a new phone line (free on current promotion).

    The vulnerable user scheme is an older package and is no longer pro-actively being sold. Basically, this allowed a customer a certain amount of calls on their package and if all calls wern't made then the customer would be liable for the difference. For e.g: if a customer was allowed €25 worth of calls, and if they only made €18, then the customer would be liable for the difference.

    If you need more information on pricing or similar packages currently actively sold : please contact Sales : 1901 freefone.

    Please let me know if I can help you further.

    Best regards,
    Ant


  • #5
    jamesbil
    Registered Users, Registered Users 2 Posts: 662 ✭✭✭jamesbil


    sorry it was on callcosts.ie that i read eircom standard is 6mth contract.
    Is this in correct then?


  • #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    jamesbil wrote: »
    sorry it was on callcosts.ie that i read eircom standard is 6mth contract.
    Is this in correct then?

    Hi Jamesbil
    yes, a line contract is now a 12 month contract.
    Tony


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  • #7
    jamesbil
    Registered Users, Registered Users 2 Posts: 662 ✭✭✭jamesbil


    and can i change to a different eircom deal during this period?


  • #8
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    jamesbil wrote: »
    and can i change to a different eircom deal during this period?

    Hi jamesbil
    yes you can change to a different eircom package during this period. However downgrading a package may incur a downgrade fee. If you do intend to change package just post me or give our customer services a call on 1901.
    Hope this helps.
    Tony


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