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Xbox live billing problem

  • 14-09-2011 1:16pm
    #1
    Tusky
    Registered Users, Registered Users 2 Posts: 17,080 ✭✭✭✭


    A few months ago there was a bargain alert for xbox live whereby you could sign up for 1 month subscriptions for 1 euro. I bought 3 and started a new xbox live account (I think it was a new account anyway).

    I actually never got around to using the account, but this morning I noticed a 7 euro charge from Microsoft on my credit card. I'm guessing the 3 months are obviously up and it has resigned me up to a 1 month rolling sub.

    I called my credit card company and they said they cant cancel it. I'm now trying to get in touch with microsoft but any number I'm given appears to be wrong. So first of all, does anyone have the correct number to contact?

    Secondly, Im not even sure what username the account is signed up to. I've searched through various different email addresses but cant find anything about xbox live. If I just give them my details (name, cc number etc) will they be able to cancel it that way?


Comments

  • #2
    chin_grin
    Closed Accounts Posts: 10,808 ✭✭✭✭chin_grin


    http://support.xbox.com/en-ie/call-us
    Phone numbers

    +353 12420758 or 1 800 509 186
    Hearing Impaired (TTY device): 1 800 509 197

    Yeah the deal with that is you have to ring up to cancel the automatic renewal and then remove the card (if you wanted to) by logging in to your live account online.


  • #3
    fishsticks
    Registered Users, Registered Users 2 Posts: 52 ✭✭fishsticks


    Yes they can verify you by the CC number. They will ask you for everything else firstly and that would be the last thing but just tell them from the start you have not got the other details and all you have is the CC number.


  • #4
    Tusky
    Registered Users, Registered Users 2 Posts: 17,080 ✭✭✭✭Tusky


    Cheers guys, got it sorted.


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