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How do you recover your IT password?

  • 14-09-2011 11:22am
    #1
    Croppy Bhoy
    Closed Accounts Posts: 436 ✭✭


    IT students get 'special' accounts to use on the IT computers. I can't remember my password because of rampant substance abuse. I tried using the form here http://www.it.nuigalway.ie/accounts.html but it's telling me my DOB is wrong, and I'm quite sure it is not.

    I tried emailing support@it.nuigalway.ie as suggested on the site, but still haven't got a reply (3 days).


Comments

  • #2
    ethernet
    Registered Users, Registered Users 2 Posts: 3,568 ✭✭✭ethernet


    Are you padding the date (e.g. 03) and throwing in the hyphen too?

    Check what DOB is on record for you under https://ssr.nuigalway.ie. Failing that, keep hounding support!


  • #3
    Croppy Bhoy
    Closed Accounts Posts: 436 ✭✭Croppy Bhoy


    ethernet wrote: »
    Are you padding the date (e.g. 03) and throwing in the hyphen too?

    Check what DOB is on record for you under https://ssr.nuigalway.ie. Failing that, keep hounding support!
    Ah I forgot to put the hyphens in, presumed it was just a numeric code based on my DOB.

    Now that webpage isn't working when I try and submit the form. Super. Haven't heard back from my 2 emails in the past week yet either... I assume the IT Support people know how to use an email client... anyone know if there's an office you can find them in?


  • #4
    ethernet
    Registered Users, Registered Users 2 Posts: 3,568 ✭✭✭ethernet


    The two IT support dudes are on the top floor of the IT building.


  • #5
    Croppy Bhoy
    Closed Accounts Posts: 436 ✭✭Croppy Bhoy


    Managed to get it back - form doesn't seem to work off-campus.

    How do I go about changing it, if I can?


  • #6
    ethernet
    Registered Users, Registered Users 2 Posts: 3,568 ✭✭✭ethernet


    Excellent. Log in and do ctrl-alt-delete and click the option to change your password.


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