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Quick Question regarding a mistaken payout

  • 14-09-2011 2:47am
    #1
    Fonze07
    Registered Users, Registered Users 2 Posts: 936 ✭✭✭


    Hi all,

    I placed an accumulator on over 2.5 goals in 4 matches last night. 3 of them had over 2.5 goals whilst the other one had only 2 goals. Anyway the bookmaker put that selection down as a win and paid me out 100 euro. I withdrew it straight away but when i checked my account 20 minutes later my account balance was -100 euro. Is there anyway, the bookmaker can stop the payment reaching my account or once i withdrew it, then it's their loss? Where do i stand?


Comments

  • #2
    clearodara
    Registered Users, Registered Users 2 Posts: 542 ✭✭✭clearodara


    This came up in discussion with the crystal palace fiasco. And it seems they can't touch the money once you withdraw it, hence your account now showing a negative balance. My advice would be just cancel that account and use another bookmaker, or else setup an another account but you won't be able to use the same card/paypal methods as was used with your previous account. ;)


  • #3
    Fonze07
    Registered Users, Registered Users 2 Posts: 936 ✭✭✭Fonze07


    Got the following email off them this morning:

    We are contacting you in regard to your bet reference ************

    This bet was initially settled incorrectly as a winner and we have since resettled the market as per our betting rules and adjusted your account accordingly.

    However, before we resettled the market, you requested a withdrawal to be made from your account.

    This withdrawal could not have been made if the bet had been settled correctly.

    We have therefore cancelled your withdrawal and credited your account with the appropriate amount.

    If you require any further assistance, our team are available 24 hours a day by Live Chat, email at support@customerservices365.com or telephone on +800 12 365 365 and we will be pleased to assist you.

    I know it was an error paying out but surely if you have made a withdrawl, they can't just cancel it can they???


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