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stung while buying online

  • 08-09-2011 6:17pm
    #1
    Randolf
    Closed Accounts Posts: 3 ✭


    i bought an item on line from china, it is of poor quality and faulty the seller is not helpfull and says i cant send it back does anyone know what i can do?:confused:


Comments

  • #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Exactly what you were told to do; send it back.


  • #3
    Randolf
    Closed Accounts Posts: 3 ✭Randolf


    sorry he said im not to send it back


  • #4
    allthedoyles
    Registered Users, Registered Users 2 Posts: 6,893 ✭✭✭allthedoyles


    Online shopping can be a nightmare for some , and is definately a learning experience .
    I hope you did'nt pay a huge amount for this item.

    Some Chinese websites have a facility , where payment must be agreed by you , before the funds are released .- Login and check if this is applicable in your case .

    Either way , you need to talk / process a claim through your payment service provider .

    But first , communicate directly with the seller and try to thrash out a compromise .

    You have something like 45 days from your payment date to lodge a claim with most payment service providers .


  • #5
    Randolf
    Closed Accounts Posts: 3 ✭Randolf


    I payed through paypal should i contact them and tell them the what happened


  • #6
    Rosedust84
    Registered Users, Registered Users 2 Posts: 155 ✭✭Rosedust84


    You can open a dispute for item not as described. Paypal will ask you to return the item by registered mail (which you'll be out of pocket for) and you'll get a refund when it's returned :)


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