Upgrading sky box

Horse4horse

Hello,

I was wondering if someone can help with this as I can't seem to get an answer. I have a normal sky box and I am due an upgrade. I was looking to get the sky+ box but was told that I will have to pay up to 15euro a month extra just for the box?

Can anyone tell me if this is true or what? I don't want to change the package or anything I just want to pay for the box and the instillation charge (if there is one) and leave it at that?

200motels

Horse4horse wrote: »

Hello,

I was wondering if someone can help with this as I can't seem to get an answer. I have a normal sky box and I am due an upgrade. I was looking to get the sky+ box but was told that I will have to pay up to 15euro a month extra just for the box?

Can anyone tell me if this is true or what? I don't want to change the package or anything I just want to pay for the box and the instillation charge (if there is one) and leave it at that?

Ring them up and get through to the cancellation dept and tell them you want a Sky HD box without the HD package for free or you'll have to go to UPC and you should get a box, I told my mate to do this and he got a HD box free of charge.

Horse4horse

Cheers thanks for the help!!

MyKeyG

Horse4horse wrote: »

Hello,

I was wondering if someone can help with this as I can't seem to get an answer. I have a normal sky box and I am due an upgrade. I was looking to get the sky+ box but was told that I will have to pay up to 15euro a month extra just for the box?

Can anyone tell me if this is true or what? I don't want to change the package or anything I just want to pay for the box and the instillation charge (if there is one) and leave it at that?

That's really strange. And you specifically told them you didn't want the HD channels?

Horse4horse

Yes told them that. Got a letter out saying we were due an upgrade and that for the month (think it was July) the sky+ was free so we would only have to pay to get it installed.

Rang them looking for the sky+ box, explained what package we had and that we didn't want anything to change and just wanted the box as an upgrade and we were told that it would cost 15euro a month extra? I thought that wasnt write and every time I questioned it he kept trying to sell it to me.

Very annoying

200motels

Horse4horse wrote: »

Yes told them that. Got a letter out saying we were due an upgrade and that for the month (think it was July) the sky+ was free so we would only have to pay to get it installed.

Rang them looking for the sky+ box, explained what package we had and that we didn't want anything to change and just wanted the box as an upgrade and we were told that it would cost 15euro a month extra? I thought that wasnt write and every time I questioned it he kept trying to sell it to me.

Very annoying

That is strange, and don't pay for instalation, did you get through to cancellations? If not try again and don't take any bull.

PinkFly

just rang regarding the same issue they told me I had 2 options:

1. pay a once off fee of 99euros for the box and 60euro for the installation with no HD channels

OR

2. Free box and installation and pay 15euro a month for the year for the extra HD channels

I think I'll chance ringing cancellations though i really dont want the HD stations at all

3rdDegree

Do you not have to pay the €15 for Sky+. There would then be a further additional €15 per month for HD.

MyKeyG

Yeah was on their website again and that seems to be the deal.

Free Sky+ HD box. For new and existing customers taking their first Sky HD package.

So it seems if you want to get the free box and connection you have to commit to the HD package for €15 a month. When we got ours we had to pay installation but not commit to the HD. Now we're paying both since we wanted to get the HD channels in.

To be fair it makes sense. They're a business, they're not going to give boxes and connections away out of goodwill with no financial comeback.

Chances are if you have a HD ready TV you're going to invest in the HD pack eventually anyway.

200motels

Well lads my mate who is with Sky for years asked them for a HD box to replace the standard box without the HD pack and he got it all free as he told them that he'd go to UPC if they didn't.

MyKeyG

200motels wrote: »

Well lads my mate who is with Sky for years asked them for a HD box to replace the standard box without the HD pack and he got it all free as he told them that he'd go to UPC if they didn't.

To be honest that's not going to work forever. I think Sky should start calling peoples bluff cos god knows I'd pay the fifteen all day long before going back to UPC.

It honestly amazes me the amount of people who think having to pay for a service is out of order. Nobody should expect something for nothing.

macjohn

Horse4horse wrote: »

Hello,

I was wondering if someone can help with this as I can't seem to get an answer. I have a normal sky box and I am due an upgrade. I was looking to get the sky+ box but was told that I will have to pay up to 15euro a month extra just for the box?

Can anyone tell me if this is true or what? I don't want to change the package or anything I just want to pay for the box and the instillation charge (if there is one) and leave it at that?

What box do you have at the moment, ie is it a sky+ box or an old ordinary box (ie no pause rewind etc)
My understanding of the offers is:

--If you have an old sky box (ie not +) then you can get a free upgrade to a sky+ box - by default this will be a hd box as they phasing out the old ones and you dont have to take the hd package if you dont want to

--If you have a sky+ box then a new box (ie +hd) will cost either 99 plus 60 installation, or free if you take the €15 a month hd package for one year.
The person you were talking to may have misunderstood what box you currently have.

MyKeyG wrote: »

To be honest that's not going to work forever. I think Sky should start calling peoples bluff cos god knows I'd pay the fifteen all day long before going back to UPC.

.

Surely people are just trying to get the best deal/bargain that they can? Surely only sales people on commission for sky would think sky should start calling peoples bluff; even if someone gets a better deal on the equipment they still pay the monthly sub to package of their choice.
When I am getting a loan I always check the rates and then say to my bank for example Ulster bank are doing better rates can you match it? Sometimes my bank says ya, sometimes no, then its up to me. Same with buying a van.
If people can get a better deal from sky by asking then why not ask, if sky say no then its still the customers choice.
I dont expect something for nothng but always try to get the best deal possible at the time for my circumstances

PinkFly

I asked for just the Sky + box, all we want is to record etc, not for HD and ya man told me that Sky do not deal with the Sky+ as its an outdated machine they only are selling Sky+ HD

Dilbert75

Or you could buy a Sky + HD box on Adverts for €60. I've got my last 2 Sky boxes on Adverts, + a bigger hard drive for the first one (which a power surge since nerfed). No phone line crap, no subscription crap, no installation crap.

MyKeyG

Surely people are just trying to get the best deal/bargain that they can? Surely only sales people on commission for sky would think sky should start calling peoples bluff; even if someone gets a better deal on the equipment they still pay the monthly sub to package of their choice.
When I am getting a loan I always check the rates and then say to my bank for example Ulster bank are doing better rates can you match it? Sometimes my bank says ya, sometimes no, then its up to me. Same with buying a van.
If people can get a better deal from sky by asking then why not ask, if sky say no then its still the customers choice.
I dont expect something for nothng but always try to get the best deal possible at the time for my circumstances

Excuse me but that's not the argument, and if you were honest you'd admit it. People have suggested threatening to leave Sky to get something for nothing and I think it's disgraceful, nobody is talking about 'the best deal' so your examples are moot. Even if this was a case of 'shopping around' a bank wouldn't be expected to allow you to cancel your loan after 12 months just because another bank now has better rates. Expecting a 99 euro Sky box and 60 euro charge to be waived otherwise you'll leave is technically a form of blackmail NOT barganing!

Sky are a business not a charity and no I don't work for Sky on commission, I merely happen to believe in common decency. The OP thinks he's entitled to it all without paying a penny. Presumption because you don't agree with my point is very childish!

macjohn

MyKeyG wrote: »

Excuse me but that's not the argument, and if you were honest you'd admit it. People have suggested threatening to leave Sky to get something for nothing and I think it's disgraceful, nobody is talking about 'the best deal' so your examples are moot. Even if this was a case of 'shopping around' a bank wouldn't be expected to allow you to cancel your loan after 12 months just because another bank now has better rates. Expecting a 99 euro Sky box and 60 euro charge to be waived otherwise you'll leave is technically a form of blackmail NOT barganing!

Sky are a business not a charity and no I don't work for Sky on commission, I merely happen to believe in common decency. The OP thinks he's entitled to it all without paying a penny. Presumption because you don't agree with my point is very childish!

First of all I am honest and I cant see anything I said that would suggest otherwise.
I am not sure what you mean by presumption - I did not mean to suggest that you personally worked for sky (if that was it) it was just a general point, so I cant see what was childish. I would prefer to discuss the issue rather than personalise the matter as you seem to have done.

I thought everyone was talking about getting the best deal, if not then my apologies but I am defo talking about getting the best deal.

People ask me for discounts every day and I dont see it as disgracefull, if they are a good long term customer I might give them discount and make less on the transaction in the hope that they will stay as a long term customer, sky offer better incentives to new customers than existing and it is not something for nothing, rather it is equipment in return for entering into a 12 month contract with a minimum monthly sub, the OP was simply looking for this treatment that some customers get - ie new customers.

To my mind it is about getting the best deal and thus the examples are not moot; to be clear with the bank example it is not cancelling loans it is when taking out further ones. Similarly with sky such negotiations are only available when out of contract.

To suggest that looking for a deal that is open to some customers is somehow "disgracefull" and "blackmail" seems extreme to me, blackmail is something else entirely

Yes I too believe in common decency and as you say sky are a business and not a charity but part of business is offering incentives to both get and keep customers and part of business is getting the balance right.

If it was a charity I was dealing with I would simple pay the full rate asking price, because its a business I see no problem in seeking out discounts in order for that business to get my custom.
The OP will have to pay much more than a penny - new equipment will mean a new 12 month contract, (at the new rates minimum payment of about €300) and many people will continue to pay after the 12 months because they were happy with the service.

For anyone that is happy to payfull price they will get the service so no problem
For anyone that is not happy to pay full price they may or maynot get the service so if not they choose to pay more or walk away.

MyKeyG

macjohn wrote: »

First of all I am honest and I cant see anything I said that would suggest otherwise.
I am not sure what you mean by presumption - I did not mean to suggest that you personally worked for sky (if that was it) it was just a general point, so I cant see what was childish. I would prefer to discuss the issue rather than personalise the matter as you seem to have done.

I said Sky should call their bluff, you said anyone who thinks Sky should call their bluff is working on commission. I merely put 1 and 1 together based on your comment!

I thought everyone was talking about getting the best deal, if not then my apologies but I am defo talking about getting the best deal.

People ask me for discounts every day and I dont see it as disgracefull, if they are a good long term customer I might give them discount and make less on the transaction in the hope that they will stay as a long term customer,

I’m sorry but again that was not my argument. There’s a huge difference between looking for the best deal or looking for a discount and expecting something for nothing especially when the individual is using blackmailing tactics. What would you do if someone asked your for something for free or they'd take their business elsewhere because they're a loyal customer?

sky offer better incentives to new customers than existing and it is not something for nothing, rather it is equipment in return for entering into a 12 month contract with a minimum monthly sub, the OP was simply looking for this treatment that some customers get - ie new customers.

To my mind it is about getting the best deal and thus the examples are not moot; to be clear with the bank example it is not cancelling loans it is when taking out further ones. Similarly with sky such negotiations are only available when out of contract.

Again by all means look for the best deal. I’d be the first one to promote the idea of existing customers getting a loyalty deal but that’s not what the OP was looking for he was looking for free. There’s a difference. To threaten to leave if you don’t get your way is not a negotiation. If you went to AIB and said you wanted to take a loan out and pay no interest because you’ve been a loyal customer otherwise you’ll switch to BOI the manager would show you the door.

To suggest that looking for a deal that is open to some customers is somehow "disgracefull" and "blackmail" seems extreme to me, blackmail is something else entirely

Yes I too believe in common decency and as you say sky are a business and not a charity but part of business is offering incentives to both get and keep customers and part of business is getting the balance right.

Again this is not incentives we’re talking about. 15 euro extra a month will get this individual a Sky plus box worth €99 a connection worth €60 and the HD pack. To expect all this for nothing is not haggling or bargain hunting it’s greed. I think it’s a pretty good deal already.

If it was a charity I was dealing with I would simple pay the full rate asking price, because its a business I see no problem in seeking out discounts in order for that business to get my custom.
The OP will have to pay much more than a penny - new equipment will mean a new 12 month contract, (at the new rates minimum payment of about €300) and many people will continue to pay after the 12 months because they were happy with the service.

I don’t think so. I think people would have continued to pay the new contract anyway since moving would include installation and connection and contract with a new provider anyway. The tone on this thread is threatening to leave Sky, not to necessarily do it. That’s my main issue.

For anyone that is happy to payfull price they will get the service so no problem
For anyone that is not happy to pay full price they may or maynot get the service so if not they choose to pay more or walk away.

I don’t think anyone who threatens to leave over €15 a month has any intention on making good on the threat. It’s also an unfair statement since nobody WANTS to pay extra there are just those of us who have a sense of fairness. At the end of the day we can't ALL threaten to leave Sky if we don't get A,B or C. People know businesses NEED customers and are acting accordingly, to me that's opportunism not at it's worst by any means but at a low point at least.

I'm honestly not trying to be boorish about all this but if that's how it seems then I apologise but do you actually want to know what grigs me about all this? Sky won’t lose out. Every penny they lose gets passed on to the customer eventually one way or the other. That’s all this sort of threatening does, is drive up the cost for others. The OP will get his free stuff and we all get to pay more for our service. Where’s the fairness in that?