Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Refusing to do a job at work

  • 23-08-2011 9:11pm
    #1
    eatchicken
    Registered Users, Registered Users 2 Posts: 15 ✭


    I wonder, what are the consequence of refusing to do a job at work especially if the client in question is just too difficult to deal with?


Comments

  • #2
    bath handle
    Banned (with Prison Access) Posts: 370 ✭✭bath handle


    eatchicken wrote: »
    I wonder, what are the consequence of refusing to do a job at work especially if the client in question is just too difficult to deal with?
    Sack


  • #3
    mikemac
    Closed Accounts Posts: 19,986 ✭✭✭✭mikemac


    You can cover yourself if it's unsafe

    Like your manager says don't shut down the line, just stick your hand in and clear that blockage

    And for the client, if you could show a genuine fear of assualt then maybe?
    Like a vet refusing to deal with a farmer after he threatened to fetch the shotgun when you ask him to settle the bill
    Or maybe a rep for Heineken or Diagio gets constant abuse from the bar owner over bills and discounts

    Maybe my examples are too extreme :D


  • #4
    eatchicken
    Registered Users, Registered Users 2 Posts: 15 ✭eatchicken


    The situation is over a piece of software, where the client is happy with the requirements one moment, but is coming back with issues - and will not pay the company as a result.

    Its a bad situation and I feel that I want to quit over it.


  • #5
    odds_on
    Closed Accounts Posts: 1,869 ✭✭✭odds_on


    eatchicken wrote: »
    I wonder, what are the consequence of refusing to do a job at work especially if the client in question is just too difficult to deal with?

    Be thankful for little problems - if they were greater, the company would need someone more capable than you; if they were easier problems the company would need someone less capable than you.


  • #6
    blueythebear
    Registered Users, Registered Users 2 Posts: 1,074 ✭✭✭blueythebear


    eatchicken wrote: »
    The situation is over a piece of software, where the client is happy with the requirements one moment, but is coming back with issues - and will not pay the company as a result.

    Its a bad situation and I feel that I want to quit over it.

    Ask for someone else to deal with that client. OUtline that your relationship with the client has broken down to such an extent that you cannot deal with him anymore. If you feel that strongly about it, there could be an argument that it is a health and safety matter. Otherwise, a formal request from you to your manager or HR should hopefully sort it out.

    Irish employment law is not great at dealing with issues within employment as the most significant powers for a disgruntled employee come when the employee has had to quit or has been unfairly dismissed.

    Not all of your clients are going to be great to deal with and sometimes the nature of software development is that it's constantly evolving. This appears to be less a legal issue and an issue of how you (and your company) deal with this particular client.


  • Advertisement
  • #7
    BrianD
    Closed Accounts Posts: 7,221 ✭✭✭BrianD


    eatchicken wrote: »
    The situation is over a piece of software, where the client is happy with the requirements one moment, but is coming back with issues - and will not pay the company as a result.

    Its a bad situation and I feel that I want to quit over it.

    Best thing would be to document your dealings with the client in writing. He/she wants something send him a spec doc and get him/her to sign off on it. Then it's agreed and quantified. Anything else is out of scope and chargable. Often in software people assume that they get x, y and z. Sometimes you might have to specify what they are not getting!

    You should also speak to your superior and explain the difficulties that you are having with this client. Everybody has troublesome customers and management will know this. The company will want to have a plan in place that they can continue to trade with the client but have them reined in.

    If it's down to the relationship between you and the client. Most companies will want to work smart - in some cases you are somebody else will not get on with a client for some reason. One of your colleagues might be able to get on with the client better.


Advertisement