Dead Pixel

finno

I just notice i have a dead pixel on my 3 week old 21.5 iMac.
What are my options here? can i ring apple or will they tell me to
feck off as its only 1 dead pixel.

finno

I just notice 3 more dead pixels now :mad:

RGDATA!

http://www.cultofmac.com/leaked-internal-policy-says-how-many-dead-pixels-it-takes-to-get-apple-to-replace-a-faulty-display/67702

if the above link is legit (internal apple document on apple's dead pixel policy) it looks like you will need to find a few more

Greentree_uk

you should be entitled to a refund/replacement as your product is less than 4 weeks old. where did u buy it?

Darksaga87

Id bring it back to the store.

coylemj

There is an unofficial agreement between the various manufacturers which essentially defines the 'acceptable' number of bad pixels on different size screens, this basically lays down the threshold below which they will not replace the device under warranty.

The attitude is: 'If you want Rolls-Royce perfection then you can pay for it'. If manufacturers had to replace every screen with one or two bad pixels then the cost of displays would increase, there is a happy medium which keeps the price down on the basis that in certain cases people simply have to put up with a relatively small number of bad pixels.

whiterebel

Greentree_uk wrote: »

you should be entitled to a refund/replacement as your product is less than 4 weeks old. where did u buy it?

Isn't DOA on macs 14 days rather than 28 days. They won't DOA it for 4 pixels anyway.

OP, you could try rubbing the affected pixels gently with a soft cloth, sometimes they are stuck, rather than dead.