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Vodafone repair policy: Desire HD

  • 10-08-2011 3:36pm
    #1
    laugh
    Registered Users, Registered Users 2 Posts: 3,745 ✭✭✭


    I signed up for a new Vodafone contract in February with the HTC Desire HD.

    2 weeks ago this phone stopped functioning for the third time since I first received it.

    Each of the previous 2 times the phone went away for a repair I was without it or any replacement phone for 4weeks (I used an older phone of my own that had no data capability).

    I cannot understand why this product, obviously not fit for purpose cannot be replaced at the point of sale like any other item bought through a retail outlet.

    Vodafone have refused to refund me any of the money I paid for a data facility that I couldn't use because of a defective product that they supplied to me.

    When I signed up for this contract for the 18 month period it was because I was getting this device at a lower cost than the sim-free RRP, it makes no sense, that when the product, that is the reason you sign this contract is defective / not fit for purpose that you do not have the right to exit the contract.

    Can any of the users of the forum offer any advice here?


Comments

  • #2
    Dozen Wicked Words
    Closed Accounts Posts: 10,325 ✭✭✭✭Dozen Wicked Words


    Sorry if you have already tried, but you could give the Vodafone forum a go.

    Vodafone forum


  • #3
    mik_da_man
    Hosted Moderators Posts: 9,980 ✭✭✭mik_da_man


    I thought it was policy to replace the phone the 3rd time?

    Anyway if it's not fit for purpouse demand your money back and cancel the contract.
    Write them a letter outlining the issues and cancel the direct debit.
    Get on the phone, ask for a manager and explain your suitation.
    9 times out of 10 that will get you what u want.

    I've had to deal with vodafone like this before, got credit back for services I didn't recieve and got a replacement phone.


  • #4
    laugh
    Registered Users, Registered Users 2 Posts: 3,745 ✭✭✭laugh


    dooferoaks wrote: »
    Sorry if you have already tried, but you could give the Vodafone forum a go.

    Vodafone forum

    I've created a thread there cheers, no reply as yet.


  • #5
    laugh
    Registered Users, Registered Users 2 Posts: 3,745 ✭✭✭laugh


    mik_da_man wrote: »
    I thought it was policy to replace the phone the 3rd time?

    Anyway if it's not fit for purpouse demand your money back and cancel the contract.
    Write them a letter outlining the issues and cancel the direct debit.
    Get on the phone, ask for a manager and explain your suitation.
    9 times out of 10 that will get you what u want.

    I've had to deal with vodafone like this before, got credit back for services I didn't recieve and got a replacement phone.

    The girl in the vodafone shop said it would definitely be replaced this time and that if I called "vodafone care" they would refund me the money paid for data during the periods.

    When I called 1907 yesterday after trying to get through to the shop 4/5 times to get an update, I was told it wasn't policy to refund the money for data, that the contract I signed was for the plan and not the phone by some weird logic, and that if the phone breaks again it would be replaced.


  • #6
    OREGATO
    Registered Users, Registered Users 2 Posts: 898 ✭✭✭OREGATO


    In a similar position myself.

    Phone went off for repair over 10 days ago. Had to go into the Vodafone shop to get an update, only to be told that the phone was sent back to HTC for repair.. so it could be up to a month before I get it back.

    No replacement phone or anything..


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