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Contacts show up as Unknown when receiving calls ?

  • 10-08-2011 10:20am
    #1
    amdaley28
    Registered Users, Registered Users 2 Posts: 813 ✭✭✭


    On my partners S 11 numbers in her contacts show up as unknown when they ring her ?
    Has anyone any ideas on this ?
    Thanks


Comments

  • #2
    Sniipe
    Registered Users, Registered Users 2 Posts: 2,933 ✭✭✭Sniipe


    I have a similar problem. The contacts are in my address book, but when they call instead of their name its their number that appears :( Its the same with text messages.

    Or are you having a different problem where "unknown" is ringing? Perhaps they have their phone number blocked...

    [my phone: HTC Sensation]


  • #3
    amdaley28
    Registered Users, Registered Users 2 Posts: 813 ✭✭✭amdaley28


    Sniipe wrote: »
    I have a similar problem. The contacts are in my address book, but when they call instead of their name its their number that appears :( Its the same with text messages.

    Or are you having a different problem where "unknown" is ringing? Perhaps they have their phone number blocked...

    [my phone: HTC Sensation]

    My partner has the names & numbers in her contacts but when any one of them phones all she gets is "Unknown" Even when I ring her she gets "Unknown" & I haven't my number blocked ?
    I have an S 11 as well but I have no problem ?


  • #4
    coylemj
    Registered Users, Registered Users 2 Posts: 25,622 ✭✭✭✭coylemj


    This often happens when the same number is stored in two address book entries. It can happen if you have the same person stored as (e.g.) as 'Mary Murphy' and 'Murphy, Mary' or similar.


  • #5
    amdaley28
    Registered Users, Registered Users 2 Posts: 813 ✭✭✭amdaley28


    coylemj wrote: »
    This often happens when the same number is stored in two address book entries. It can happen if you have the same person stored as (e.g.) as 'Mary Murphy' and 'Murphy, Mary' or similar.

    She tried that last night when she cleaned up her contacts but no luck.Will ring Vodafone today.They may not have switched on something when she moved over from O2.Will keep everyone posted.

    Edit:
    Problem solved.Activation of contacts had not been turned on by Vodafone. All sorted now.


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