The signals won’t permeate the box while it is switched on

Apogee

Irish Times wrote:

Caroline Doyle from Wexford has been a Sky TV customer for a number of years and pays her account by direct debit every month. “Recently we opted to downgrade our TV package to a cheap one to include various options, including a music package for our 14-year-old daughter,” she writes.

She says that included in the music package is MTV+1 – the main MTV channel broadcast an hour later. “To get the main MTV channel we would have to pay an extra €2 per month which we were not prepared to do just to get the same channel content but an hour earlier. We changed our package in April 2011 and since we changed, we have not received MTV+1.”

She says she has telephoned Sky approximately 15 times “and each time we are told that they have to send signals through, send a stronger signal through, beam signals through, beam a stronger signal through, and we are often told to wait until the signals reach our box”.

She says she has also been told to “switch the box off because sometimes the signals won’t permeate the box while it is switched on, we’ve been told to give it 24 hours and we’ll call you to make sure it’s working”. But still they do not have the channel their daughter wants.

“We are at the end of our tether . . . basically we are paying for something that we are not receiving. One Sky representative mentioned that it is quite strange that MTV+1 is part of our music package when MTV is not. Perhaps you could see if you can get to the bottom of it.” We contacted Sky and are awaiting their response.

http://www.irishtimes.com/newspaper/pricewatch/2011/0808/1224302021425.html

Badgermonkey

“switch the box off because sometimes the signals won’t permeate the box while it is switched on,

That reads very much like Bangalore based call centre nonsense.

icdg

Leaving aside the permeate (what!!!) the box nonsense, the writer is mistaken. MTV+1 isn't part of the music package at all. Nor is it (or MTV itself) a music channel (and MTV have removed "Music Television" from their logo and moved to the Entertainment section of the EPG). She'd need the Variety Pack for that. MTV hasn't been a music channel in years (mores the pity, those of us who remember those days would say...)

Anyways the writer will find her troubles resolved when Sky revert to the more conventional "basic" and "big basic" pricing strategy for basic tier channels on 1st September. All Sky digital customers will have MTV from that date, if I'm reading Sky's information on the change correctly.