Only Half A 20 Euro Note Came Out A Machine

mick087

On Saturday 30th July i took out 60 euro cash from a bank machine in Tesco.
3 20 euro notes came out, but with one 20 note just over half the note came out, it looks like it was a ripped note.

I asked for the manager at tesco and they said there was nothing they could do and i should take it to a bank. I went to Bank Of Ireland College Green and was told by them that i need at least 2/3 of the note. I was told by them to go back to Tesco.

Does anyone one have any idea what i should do, Tesco and Bank of Ireland dont seem to know, Am i to cut my losses on this note.

If your wondering why it took so long to getting to sort this out, i went on holiday the same Saturday this happened.

keithclancy

mick087 wrote: »

On Saturday 30th July i took out 60 euro cash from a bank machine in Tesco.
3 20 euro notes came out, but with one 20 note just over half the note came out, it looks like it was a ripped note.

I asked for the manager at tesco and they said there was nothing they could do and i should take it to a bank. I went to Bank Of Ireland College Green and was told by them that i need at least 2/3 of the note. I was told by them to go back to Tesco.

Does anyone one have any idea what i should do, Tesco and Bank of Ireland dont seem to know, Am i to cut my losses on this note.

If your wondering why it took so long to getting to sort this out, i went on holiday the same Saturday this happened.

Find out who operates the ATM, its down to them to remedy the issue.

MarkR

I thought that once you had more than 50% of the note you'd be ok.

This link may help.

http://www.centralbank.ie/paycurr/notescoin/exchange/Pages/damagedeuronotes.aspx

dudara

Moved to Banking & Insurance & Pensions

dudara

Toots

Central bank will be able to change the note for you once you have more than 51% of it AFAIK. The fault would seem to lie with whoever is in charge of filling the machine, so it could be Tesco or it could be an outside security company. The problem with those in-store ATMs is often the staff in the store are clueless about them and if there's a problem you get bounced from billy to jack. I reckon the Central Bank would be the quickest and easiest way to sort it out.

coylemj

You need to talk to the bank who operate the ATM. If there was a fragment of a note left over after a transaction it should have been dropped by the machine into a special receptacle and there should be a record of this.

I don't think there is any possibility that only a portion of a 20 euro note was fed into the machine, more likely that there was a rip which wasn't spotted and the note was torn inside the machine so the remainder of the note should have been left behind.

wmpdd3

All bank machines inside tesco stores are filled by ulster bank. Afaik, They do have cameras on them too.