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Issues with return

  • 05-08-2011 2:28pm
    #1
    superstrella
    Registered Users, Registered Users 2 Posts: 16 ✭


    Hi,

    I have been calling eircom this about returning to eircom, but have been messed around all morning on the phone, waiting for a call back all day. Could you please call me back, sending a PM


Comments

  • #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    superstrella wrote: »
    Hi,

    I have been calling eircom this about returning to eircom, but have been messed around all morning on the phone, waiting for a call back all day. Could you please call me back, sending a PM

    Hi superstrella
    have received that and will call you immediately.
    Tony


  • #3
    superstrella
    Registered Users, Registered Users 2 Posts: 16 ✭superstrella


    Hi Tony,

    Have rang customer complaints who had the same problem as you, she couldn't find any records. She then directed me to the winback department I think, she couldn't cancel the contract so she said she would put me directly through to the cancellations department instead I was put to the beginning of a menu, which is as far as I got


  • #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    superstrella wrote: »
    Hi Tony,

    Have rang customer complaints who had the same problem as you, she couldn't find any records. She then directed me to the winback department I think, she couldn't cancel the contract so she said she would put me directly through to the cancellations department instead I was put to the beginning of a menu, which is as far as I got
    Hi superstrella
    yes I am afraid that section was v busy Friday, I got to that menu and had to wait a while before getting through.
    As I mentioned to you on phone, as you have a letter stating the 5Th as the final date to change mind we will obviously adhere to that date. I cannot actually cancel your account until it has been fully brought over to eircom from other provider. As soon as this is with us I will have cancelled.
    Have PM you also.
    Tony


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