problems problems problems with window supplier

guideanna

Hi all,

living in our house about 6 months now and since we've moved in we've had nothing but trouble with our windows and doors.
the supplier has had to call out at least 3 times to adjust different things because windows had gaps at the seals and noticable drafts were getting in.
we've had major problems with the back door not closing properly and last time he called out he stuck an extra piece onto the top of the door to stop a draft (not very ber friendly i imagine) but it's still not closing properly (catches on the bottom of the frame), the lock on the front door is gone a bit dodgy now too and i'm at my witts end with this cowboy i'm dealing with.
every time i call him he has an excuse to buy himself a week or two before having to come out, then i have to ring him again and again until he comes out.

i rang him this morning and same thing again, he wants me to ring him next week....i said no, that he was to book me in now and that if i didn't hear from him he'll be hearing from me one way or another becasue i was sick of the doors not being right and still not happy with some of the windows.

what can i do if he doesn't call out, should i be getting a solicitor to send out a letter, i'm so stressed out about it, i'm afraid to open the back door in case i can't get it closed it's that bad!!

muffler

guideanna wrote: »

what can i do if he doesn't call out, should i be getting a solicitor to send out a letter

From what you have described is there any real point in him coming out at all it the problems still persist? Id suggest you get a professional to survey the windows and detail the faults and then take that list to your solicitor.

After 12 months the guy can walk away and thats that.

guideanna

have been thinking about doing that muffler, not sure who i'd be looking for though, what do you call someone who can check airtightness on windows and adjust doors?

muffler

There are guys out there who specialise in air tightness testing, thermal imaging etc but in your case Id say you should opt for an experienced architectural technician or engineer. You could even do worse than get one of the "window doctors".

Just to point out that we dont do the legal aspect of these things here in the forum so maybe you could check with your solicitor and see who they would recommend based on similar cases in the past.

mickdw

Get a report and then defo go to solicitor. Ive seen cases with a certain window company from down south where problems persisted and no real cure was forthcoming. A simple letter from solicitor always actvates a higher level response to the issues than the maintenance guy having a look and generally results (in cases like yours) in the 1 year maintenance period starting again from date that you get a satisfactory install completed.

I guess if you have a record of the call out history together with the persistant issues as reported, this may be enough to take to solicitor without going to expense of Engineer.

YouWantWhat

Sounds like this crowd are a bunch of cowboys (were they the cheapest price??). I would not waste my time and money going to engineers or solicitors, if he cannot fix the problem now, how's he going to fix it in the future. I would go directly to another window window company and get them to fix the problems. I can recommend a good one (pm me if you want their details), it would cost you nothing to get them out to have a look and give a quote. The money spent on solicitors and engineers would probably cost the same as replacing the windows and doors.