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Multiple Message Billing

Clahae · 2011-07-26 13:58:55

Hi all, I'm new to this and was wondering if anyone else has been caught out by any provider as I have been:eek: I am with vodafone and have an i phone 3gs. My partner is away so we are texting regularly. A few months ago I noticed that even though I was only composing messages with 320 characters I was being charged for 3…

26-07-2011 1:58pm

#1

Clahae

Registered Users, Registered Users 2 Posts: 13 ✭

Join Date: January 2011

Posts: 10

Hi all,
I'm new to this and was wondering if anyone else has been caught out by any provider as I have been:eek:
I am with vodafone and have an i phone 3gs. My partner is away so we are texting regularly. A few months ago I noticed that even though I was only composing messages with 320 characters I was being charged for 3 messages...
I spoke to vodafone and they said it was an error on their behalf and to only send 319 characters.. and they would credit me the excess charges...
Ive been doing this for the last couple of months and am still getting charges 3 texts...
After a lengthy conversation and several phonecalls, Ive now been advised its a software fault and that the phone needs to be sent away. I suggested some kind of compensation for time and also for the extra texts.... but was told bluntly NO. Also the promise of a text refund has never been honoured...

I look forward to seeing if Im the only person who feels ripped off or are there others??

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Comments

#2 26-07-2011 2:33pm

aoshea83

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Try posting here

http://www.boards.ie/vbulletin/forumdisplay.php?f=1270

You'll find better answers there along with similar complaints

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#3 26-07-2011 3:39pm

Danbo!

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Are you using special characters in the message, such as in an Irish name? As soon as you put in an á, é, í, ó, ú, etc, the message character limit drops from 160 to 70.

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#4 26-07-2011 4:54pm

aria1

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Danbo! wrote: »

Are you using special characters in the message, such as in an Irish name? As soon as you put in an á, é, í, ó, ú, etc, the message character limit drops from 160 to 70.

You sure about that? I've never found it.

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#5 26-07-2011 5:41pm

guil

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i remember something similar with o2, dunno what the character count was but special charcters affected it

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#6 27-07-2011 2:51am

Mellor

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Some special characters may count as two characters

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#7 27-07-2011 8:43am

Clahae

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Posts: 10

Moving page as suggested.. Sent my sms to vodafone and yes it was 119 characters and my phone was counting it as three...
Thanks for responses

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#8 27-07-2011 8:58am

Clahae

Registered Users, Registered Users 2 Posts: 13 ✭

Join Date: January 2011

Posts: 10

Hi there can a moderator please move this thread to

http://www.boards.ie/vbulletin/forumdisplay.php?f=1270

Thanks

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