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Stupid Irish Rail website.

  • 25-07-2011 8:47am
    #1
    finbarrk
    Registered Users, Registered Users 2 Posts: 5,526 ✭✭✭


    To find out the price of a trip from Ennis to Galway you have to email or call them And the ticket can't be booked online. Ridicilous.


Comments

  • #2
    Judgement Day
    Closed Accounts Posts: 13,549 ✭✭✭✭Judgement Day


    finbarrk wrote: »
    To find out the price of a trip from Ennis to Galway you have to email or call them And the ticket can't be booked online. Ridicilous.

    This is hardly news! IE's website is prehistoric and in any private company who ever designed it would have been fired but they've probably been promoted instead. :rolleyes:


  • #3
    mickydoomsux
    Banned (with Prison Access) Posts: 4,290 ✭✭✭mickydoomsux


    Judgement Day wrote: »
    finbarrk wrote: »
    To find out the price of a trip from Ennis to Galway you have to email or call them And the ticket can't be booked online. Ridicilous.

    This is hardly news! IE's website is prehistoric and in any private company who ever designed it would have been fired but they've probably been promoted instead. :rolleyes:

    You do realise the website was designed by a private company, right?

    IE themselves didn't put it together. They contracted it out like 99% of companies do with their websites.


  • #4
    highlydebased
    Registered Users, Registered Users 2 Posts: 7,475 ✭✭✭highlydebased


    A return ticket is between 18-20e, single not an awful lot less.


  • #5
    markpb
    Registered Users, Registered Users 2 Posts: 9,398 ✭✭✭markpb


    mickydoomsux wrote: »
    You do realise the website was designed by a private company, right? IE themselves didn't put it together. They contracted it out like 99% of companies do with their websites.

    I'm fairly sure that the requirements for the site came from Irish Rail though.


  • #6
    Judgement Day
    Closed Accounts Posts: 13,549 ✭✭✭✭Judgement Day


    mickydoomsux wrote: »
    You do realise the website was designed by a private company, right?

    IE themselves didn't put it together. They contracted it out like 99% of companies do with their websites.

    And that's the best you can do for an excuse? Then who ever signed off on it being acceptable in IE should get a P45. I just tried using it again to find the fare from Enniscorthy/Rathdrum and guess what, I ended up ringing Enniscorthy station.


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  • #7
    markpb
    Registered Users, Registered Users 2 Posts: 9,398 ✭✭✭markpb


    Judgement Day wrote: »
    And that's the best you can do for an excuse?

    To be fair, you started the public/private bashing before him so you walked into that :)

    It would be better to say that Irish Rail provide poor customer service and the website is an example of. But poor website design or public service is not limited to public companies.


  • #8
    Judgement Day
    Closed Accounts Posts: 13,549 ✭✭✭✭Judgement Day


    mickeydoomsux - I just had a look at the IE Homepage here: http://www.irishrail.ie/home/ and whatever company was responsible for designing the site clearly felt too embarrassed to put their name on the page. Perhaps it was done by one of Barry Kenny's kids? There again probably not as a child would design a more user friendly site. :p


  • #9
    Judgement Day
    Closed Accounts Posts: 13,549 ✭✭✭✭Judgement Day


    markpb wrote: »
    To be fair, you started the public/private bashing before him so you walked into that :)

    It would be better to say that Irish Rail provide poor customer service and the website is an example of. But poor website design or public service is not limited to public companies.

    I am not against the State sector just Iarnrod Eireann. Take a look at the Bus Eireann Home page here: http://www.buseireann.ie/ a model of simplicity and clarity. I hate bus travel but use BE from time to time and find their whole operation/website etc. in a different league to IE's. I have emailed IE about my latest experience but nothing will change. CIE/IE is past its sell by date.


  • #10
    dowlingm
    Registered Users, Registered Users 2 Posts: 5,349 ✭✭✭dowlingm


    I find BE's so-so, especially the huge Flash in the middle of it.

    IE's has always been woeful especially given the google ads, but according to RUI a new one is in the works.

    I find this new "BE club" thing more interesting though - IE's marketing department really are asleep at the wheel. Any time I take VIA Rail in Canada I get points redeemable on their service (1 point per $ spent), and those points can be redeemed on SNCF service too.


  • #11
    mickydoomsux
    Banned (with Prison Access) Posts: 4,290 ✭✭✭mickydoomsux


    dowlingm wrote: »
    I find this new "BE club" thing more interesting though - IE's marketing department really are asleep at the wheel. .

    I completely agree with you there.

    We have promos running from time to time (cheap family tickets at the mo') and no one knows about them, including a lot of the staff. Basically, if a member of staff doesn't have access to the staff e-mail system, they're left out of the loop entirely.


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  • #12
    CaptainSkidmark
    Registered Users, Registered Users 2 Posts: 1,240 ✭✭✭CaptainSkidmark


    havent seen a 20 euro rail ticket from cork-dub in ages :(


  • #13
    finbarrk
    Registered Users, Registered Users 2 Posts: 5,526 ✭✭✭finbarrk


    mickydoomsux wrote: »
    You do realise the website was designed by a private company, right?

    IE themselves didn't put it together. They contracted it out like 99% of companies do with their websites.

    And how was I to know it was designed by a private company? And even if I did what difference would it make?
    They didn't return my email queary either.


  • #14
    tombliboo83
    Registered Users, Registered Users 2 Posts: 1,138 ✭✭✭tombliboo83


    mickydoomsux wrote: »
    I completely agree with you there.

    We have promos running from time to time (cheap family tickets at the mo') and no one knows about them, including a lot of the staff. Basically, if a member of staff doesn't have access to the staff e-mail system, they're left out of the loop entirely.

    1


  • #15
    Judgement Day
    Closed Accounts Posts: 13,549 ✭✭✭✭Judgement Day


    tombliboo83 wrote: »
    Have you noticed the way we're being told to spread the word about these great group reductions that we're told about in the weekly circular?Why do we have a marketing dept?

    I assume from this post that you work for IE so what's your problem? If you 'work' at a station there's little enough else to keep you from falling asleep.


  • #16
    tombliboo83
    Registered Users, Registered Users 2 Posts: 1,138 ✭✭✭tombliboo83


    Judgement Day wrote: »
    I assume from this post that you work for IE so what's your problem? If you 'work' at a station there's little enough else to keep you from falling asleep.

    1


  • #17
    Judgement Day
    Closed Accounts Posts: 13,549 ✭✭✭✭Judgement Day


    tombliboo83 wrote: »
    My "problem" is that there are some genuine good deals to be had but the marketing dept. is so inept that they are only informing staff of such deals in the hope that we will spread the word. The lazy way you tar all staff with the same brush is quiet childish, we're not all useless but if there is a malaise amongst the majority of staff it is transmitted through a lack of management.

    Sorry if you feel that I'm tarring you all with the same brush and, surprisingly, I have friends who work in IE at station level but I can't help but call things the way that I see them. Everybody knows that IE's management is unfit for purpose. Years ago there used to be incentives offered to staff to drum up new business and like so many other things this too has gone the way of freight, fastrack, dining cars etc.etc.etc.......


  • #18
    goingnowhere
    Registered Users, Registered Users 2 Posts: 4,303 ✭✭✭goingnowhere


    There was four page wrap around in Metro Herald at least twice, plus a cheesy radio ad so clearly an major advertising push

    Struggle to get a seat at weekends when before no problem, seems to be working.


  • #19
    Hilly Bill
    Registered Users, Registered Users 2 Posts: 6,048 ✭✭✭Hilly Bill


    mickydoomsux wrote: »
    I completely agree with you there.

    We have promos running from time to time (cheap family tickets at the mo') and no one knows about them, including a lot of the staff. Basically, if a member of staff doesn't have access to the staff e-mail system, they're left out of the loop entirely.

    Are you talking about staff wanting to avail of the offers or passing the info on to friends?


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