Samsung Galaxy S Home Button

frash

Hi,

The home button on my Samsung Galaxy S stopped working a while back.

I searched online & it seemed to be a common enough problem with one discussion group saying a factory reset would sort it out.

I've just (this morning) upgraded to Gingerbread & done a factroy reset ("soft" from the menus and "hard" using *2767*3855#) but the home button is still not working.

Phone wasn't dropped / banged / etc.

Any ideas?

G1032

I've had a SGS since December and it's been back for repair twice.

First time the menu and back buttons stopped working and the phone used to randomly reboot

Second time the home key stopped working.

Both times they replaced the screen and display module.

Your phone is faulty and you should send it for repair.

frash

Thanks for the info G1032

I just looked up the Carphone Warehouse website & it says "The manufacturers warranty is (12) twelve months with the store in which the product was purchased from and (24) twenty-four months with the manufacturer. "

I'll bring it back to them as it's still under the 12 months.

frash

G1032 wrote: »

Second time the home key stopped working.

Both times they replaced the screen and display module.

Did it take long to repair btw?

bwg66

Sorry, no idea on your problem but with carphone warehouse takes about a week for repair - think they use Fone Fix and you could speed it up by dropping phone into them yourself (One in Sanyford) once agreed with CW that ok to go for repair - you might get talking to techi there as well which can be a help. Note you only get a standard phone on loan from CW while waiting.

Re Gingerbread, did you get from Kies? Was trying to get a while back to sort a few issues I had but couldn't get official version and CW were saying could invalidate waranty if taking from other than Kies.

frash

bwg66 wrote: »

Sorry, no idea on your problem but with carphone warehouse takes about a week for repair - think they use Fone Fix and you could speed it up by dropping phone into them yourself (One in Sanyford) once agreed with CW that ok to go for repair - you might get talking to techi there as well which can be a help. Note you only get a standard phone on loan from CW while waiting.

Re Gingerbread, did you get from Kies? Was trying to get a while back to sort a few issues I had but couldn't get official version and CW were saying could invalidate waranty if taking from other than Kies.

Thanks for info on turn-around time from CW.

Yeah updated using Kies - try it now - it was only released to Meteor customers last week so that might be the case with you.

G1032

frash wrote: »

Did it take long to repair btw?

They say up to 14 days just to cover themselves but the first time I sent it back was on a Friday morning and I had it back the following Wednesday

The other time was Thurday to thursday. Not too bad of a wait I think.