UPC says I am not qualified to get the 125 voucher

zsh1313

UPC says I am not qualified with the 125 voucher.

The recent offer from UPC: http://www.upc.ie/retailoffer/

The story is that:
There was a UPC broadband service in the house, but the previous account holder cancelled it. Then I ordered the UPC broadband and phone bundle on my name two month ago from CARPHONEWAREHOUSE. At the moment I ordered it, the broadband in the house was stopped already, and the offer from UPC was available

But now I went to CARPHONEWAREHOUSE to ask for the voucher, then the staff rang UPC to confirm that if I am qualified to get the voucher. Then UPC says:
Because there was already a UPC service in the house, the cable was there, so I am not a new customer, so I am not qualified to have the voucher

One more thing is: A guy from UPC rang me after I ordered the UPC broadband and phone bundle to confirm the order. That guy said I will get the 125 voucher. Unfortunately I can't find that guy, I did not remember his name.

I do not know what to do now, I am confused. Am I not a new customer to UPC? So I am a old customer? what about if I cancel the UPC, do I need to pay for 100 cancellation charge ...

Virgin Media: Jason

Hi there

Please call my team on 1890 940635, we can chase this up for you, and advise if you qualify.



Regards

Jason Campbell
(Retail Sales Manager in UPC)

zsh1313 wrote: »

UPC says I am not qualified with the 125 voucher.

The recent offer from UPC: http://www.upc.ie/retailoffer/

The story is that:
There was a UPC broadband service in the house, but the previous account holder cancelled it. Then I ordered the UPC broadband and phone bundle on my name two month ago from CARPHONEWAREHOUSE. At the moment I ordered it, the broadband in the house was stopped already, and the offer from UPC was available

But now I went to CARPHONEWAREHOUSE to ask for the voucher, then the staff rang UPC to confirm that if I am qualified to get the voucher. Then UPC says:
Because there was already a UPC service in the house, the cable was there, so I am not a new customer, so I am not qualified to have the voucher

One more thing is: A guy from UPC rang me after I ordered the UPC broadband and phone bundle to confirm the order. That guy said I will get the 125 voucher. Unfortunately I can't find that guy, I did not remember his name.

I do not know what to do now, I am confused. Am I not a new customer to UPC? So I am a old customer? what about if I cancel the UPC, do I need to pay for 100 cancellation charge ...

Van Occupanther

Let me know how this works out for you zsh. I've just moved into a new house but the UPC co-axials are there so I'm probably in the same boat as you. I'd switch to get this offer but if not I'll just get sky I think.

forzacalcio

UPC: Jason wrote: »

Hi there

Please call my team on 1890 940635, we can chase this up for you, and advise if you qualify.



Regards

Jason Campbell
(Retail Sales Manager in UPC)

In all fairness your team should be chasing up with your customer.
Plenty of unemployed people would work their ass off and treat people with some respect!

Virgin Media: Jason

forzacalcio

Boards in anonomous, so I cannot help unless the customer PM's me all their details, that is why I ask the customer to contact my team directly, so it can get the immediate attention I intend it to get. If I could "chase up" this customer to help, thats exactly what I would do.

I think you will find many very postive comments here on boards regarding my retail support team, and how excellent the service they provide is.

For example

http://www.boards.ie/vbulletin/showthread.php?t=2055831222&page=27

http://www.boards.ie/vbulletin/showthread.php?p=70439855

Regards

Jason

forzacalcio wrote: »

In all fairness your team should be chasing up with your customer.
Plenty of unemployed people would work their ass off and treat people with some respect!