Itunes stopped working

liloldeme

Need help please, my itunes has decided to stop working but only when I plug in my ipod, it works fine until then. I done the usual of uninstall and reinstall and still happens, its my ipod and 2 of my friends, yet their ipods work on their pc's. I have check the net but no joy. Can anyone help??

Tom Dunne

liloldeme wrote: »

Need help please, my itunes has decided to stop working but only when I plug in my ipod, it works fine until then. I done the usual of uninstall and reinstall and still happens, its my ipod and 2 of my friends, yet their ipods work on their pc's. I have check the net but no joy. Can anyone help??

To help you, help us.

Give EXACT details of what you are doing, including what you mean by not working and full details of anything on the screen.

liloldeme

Ok, I start itunes and it works ok, plays music but as soon as I connect my ipod a message comes up "itunes has stopped working" (simple as that) then it closes It was working find for the last sync, 3 ipods it won't let work on now . Need any other info? I did google but nothing on the answers helped me

cookie1977

have you tried plugging in the ipod into different usb ports?

liloldeme

Ya - no joy. Tried it again, it tried to sync but then it closed and a tab opened for the ipod.

liloldeme

Tom Dunne wrote: »

To help you, help us.

Give EXACT details of what you are doing, including what you mean by not working and full details of anything on the screen.

Ok now window opened and it says

"itunes has stopped working. A problem cause the program to stop working correcty. Windows will close the program and notify you if a solution is available".

Only option is to close program

Tom Dunne

Have you tried plugging it in without starting iTunes? Is it recognised by the PC?

stuar

I had a similar problem with windows 7, what I had to do was start task manager (Ctrl/Alt/Delete) and go to processes, stop any that are running (that you can) and try it again.
I eventually had to format my harddrive and reinstall windows and itunes.

aidan_walsh

Lots of good things to try out on the Apple website for XP and Vista/7.

liloldeme

Tom Dunne wrote: »

Have you tried plugging it in without starting iTunes? Is it recognised by the PC?

Yes - it does recognise the ipod

liloldeme

aidan_walsh wrote: »

Lots of good things to try out on the Apple website for XP and Vista/7.

I was on that - I am vista, tired a few but what worked for some has not worked for me .

liloldeme

stuar wrote: »

I had a similar problem with windows 7, what I had to do was start task manager (Ctrl/Alt/Delete) and go to processes, stop any that are running (that you can) and try it again.
I eventually had to format my harddrive and reinstall windows and itunes.

Right the format my harddrive will be way over my head, prob best to bring it to a pc hopsital?

cookie1977

Suck any dust out of the ipod connector. Put a cloth over the connector and suck. Don't get it wet. Do a hard reset on the ipod then plug it back in and start itunes.

liloldeme

cookie1977 wrote: »

Suck any dust out of the ipod connector. Put a cloth over the connector and suck. Don't get it wet. Do a hard reset on the ipod then plug it back in and start itunes.

Ok cookie - I will try that - thanks!

Didn't work Sometimes it does try to sync the ipod and crashes, sometimes it crashes straight away.

aidan_walsh

liloldeme wrote: »

I was on that - I am vista, tired a few but what worked for some has not worked for me .

What did you try, what didn't you try and why didn't you try them?

liloldeme

aidan_walsh wrote: »

What did you try, what didn't you try and why didn't you try them?

Ok, I tried everything I could There was stuff on there that was messing with the pc or program etc that I wouldn't go near! I did the basic stuff, unload, reload, put ipod on safe mode. Someone said wipe the ipod clean but i don't know how to do that. Both Ipods won't work and friends won't either but friend tried theirs on their pc and they worked so I think its this pc and connection and ipod is ok. I am lost here, don't know what to try next.

cookie1977

With your ipod plugged in and itunes off
Open windows explorer
Right click my computer
Click properties
Click device manager
Under usb look for anything apple and right click it and click uninstall
look under the other tabs for apple ipod devices and right click them and uninstall
Uninstall iTunes
Plug out your ipod
Restart PC
Install itunes
Plug in ipod
Fingers crossed

liloldeme

Thanks cookie - I have started and will finish tomorrow and I will let you know how I get on. Fingers crossed!

liloldeme

Ok, just got it done,I had loads of problems with loading itunes, kept crashing. I think it was my internet connection but its been fixed and I finally got to download itunes today and same problem. Anyone else of this prob?

Eire Go Brach

Does Your iPod work on your friends pc?

Backup your iTunes folder to be on the safe side.

Then try Uninstalling everything Apple, Bonjour, Quicktime etc. Run a CCleaner. Then reinstall iTunes. Hope for the best.

liloldeme

Thanks - that is something I need to check, afraid I will mess up their itunes, their ipod doesn't work on my pc but i will check if mine works on theirs - thanks