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Question about UPC charging for services which were cut off.

  • 14-07-2011 5:22pm
    #1
    dlofnep
    Closed Accounts Posts: 20,759 ✭✭✭✭


    I was chatting to my cousin yesterday. She was having financial problems, and couldn't pay her UPC bill for 2 months. (Approx €200). So UPC cut her off for a month. No problems here.

    But, when she went to pay them for the 2 months - they wanted her to pay for the third month also. I said to her that it doesn't make sense that they would charge her for a service that they had cut off. Her bill in total was a little over €300.

    Could someone clarify this? I am of the view that she shouldn't have to pay for a month's service, as there was no service on account of it being cut off. Am I correct, or is there some loophole that allows UPC to charge?


Comments

  • #2
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Was your cousin still in contract? I presume the extra 100 EUR was a cancellation fee?.

    From UPC T&Cs:
    "The in-contract cancellation fee of 100euro will be applied to your bill if your service is cancelled while still within the 12-month contract period."


  • #3
    dlofnep
    Closed Accounts Posts: 20,759 ✭✭✭✭dlofnep


    No, it wasn't a cancellation fee. She did not cancel the service. They cut off the service, but not at her request. She re-activated the service by paying for the 2 months missed.

    They stated to her quite clearly that she was being charged for the month's services - not a cancellation fee.


  • #4
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    dlofnep, did your cousin ever find out why she had to pay an extra month?


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