Anybody solved the connection drop offs with the Eircom Zyxel yet?

Gerb68

Has anybody solved the connection drop offs with the Eircom Zyxel yet?

iwo

Gerb68 wrote: »

Has anybody solved the connection drop offs with the Eircom Zyxel yet?

Ohhh stop! This is getting crazy...I'm after testing second router from them...I rang them today and said that I give them three days to sort this out and then bye,bye eircom...I can't understand how stupid they are by keeping these cr@p routers...tech support told me that they are getting new supplier end of this year...

Alter-Ego

Is this an issue with the WiFi or the DSL connection?

iwo

I'm not sure I'm with eircom for 5 years and few months ago I got new router - zyxel and problems started, slower Internet and connection brakes...last few weeks are just mad, most of the time it doesn't work and I need to restart router, I changed the sessions to 9999, tried different channels and still nothing... I don't use phone line at all so I don't need filter, I tried phone, iPad, two laptops on win xp and win 7 and the same problems occur. I use it for few hours now and it works but it may stop anytime. I don't use cables, WLAN only.

I asked eircom to send new router and they did but no changes to service...I'm wondering if this is zyxel or other issue...I didn't have problems with netiopia at all NEVER

Gerb68

Loads of people are suffering connection drop offs.
Some said it works ok if you use WEP encryption instead of WPA-PSK. It seems to me that its some sort of conflict between DNS Timing out and Wireless (WPA)

Cant see them purchasing new routers. I'm sure a firmware update would correct this.

Wolfe Tone

Those routers are crap, get yourself a new one from Harvey Norman or something

iwo

Wolfe Tone wrote: »

Those routers are crap, get yourself a new one from Harvey Norman or something

Can u recommend something which will b easy to configure with eircom _ready settings if u know what I mean...

BigMoose

It must be the wifi not the DSL as I have put mine in bridge mode and use a netgear "cable" type router I had kicking about and my connection is solid and faster than when using the Zyxel for everything.

Headshot

lads would this working with eircom broadband
http://www.amazon.co.uk/TP-Link-TL-WR1043ND-Ultimate-Wireless-Gigabit/dp/B002YETVTQ/ref=sr_1_1?ie=UTF8&s=miscellaneous&qid=1310608107&sr=8-1

yoyo

Headshot wrote: »

lads would this working with eircom broadband
http://www.amazon.co.uk/TP-Link-TL-WR1043ND-Ultimate-Wireless-Gigabit/dp/B002YETVTQ/ref=sr_1_1?ie=UTF8&s=miscellaneous&qid=1310608107&sr=8-1

As a router in bridge mode probably would, although your better off replacing the whole zyxel I'd say, look for a ADSL modem router combo, that one would work with eircon with the Zyxel in bridge mode, but as its a dodgy router prob better off replacing the whole device

Nick

Headshot

yoyo wrote: »

As a router in bridge mode probably would, although your better off replacing the whole zyxel I'd say, look for a ADSL modem router combo, that one would work with eircon with the Zyxel in bridge mode, but as its a dodgy router prob better off replacing the whole device

Nick

I thought I was replacing the whole thing

I suppose you cant recommend one, I dont have a clue of what to look for

BigMoose

Mine's caused no problems at all since putting into bridge mode. Getting it into bridge mode in the first place was another matter!

Gerb68

BigMoose wrote: »

... and use a netgear "cable" type router I had kicking about and my connection is solid and faster than when using the Zyxel for everything.

What model is this router? Does it support ADSL2+ to get faster speeds?

yoyo

Headshot wrote: »

I thought I was replacing the whole thing

I suppose you cant recommend one, I dont have a clue of what to look for

http://www.amazon.co.uk/TP-Link-TD-W8961ND-300Mbps-Wireless-Router/dp/B004ERXXHC/ref=sr_1_1?s=computers&ie=UTF8&qid=1310649149&sr=1-1

That should do it however it may come with brittish plug filters (so you'd need to use the original eircom ones, I've never used that one,
http://www.argos.ie/static/Product/partNumber/9255100/Trail/searchtext%3ENETGEAR.htm,
I've set up one of these before, fairly painless, you just need the Eircom details, will post if needed but you can get them on broadband support page, the vci/vpi settings etc.

Nick

Headshot

yoyo wrote: »

http://www.amazon.co.uk/TP-Link-TD-W8961ND-300Mbps-Wireless-Router/dp/B004ERXXHC/ref=sr_1_1?s=computers&ie=UTF8&qid=1310649149&sr=1-1

That should do it however it may come with brittish plug filters (so you'd need to use the original eircom ones, I've never used that one,
http://www.argos.ie/static/Product/partNumber/9255100/Trail/searchtext%3ENETGEAR.htm,
I've set up one of these before, fairly painless, you just need the Eircom details, will post if needed but you can get them on broadband support page, the vci/vpi settings etc.

Nick

thanks alot Nick, sound. Ill probably get that argos since its less trouble

IsMiseDaithair

The issue is with the RAM that is in the modem. Eircom stripped the RAM on the modem to the very basic to save on cost. The modem cannot operate efficiently.

iwo

IsMiseDaithair wrote: »

The issue is with the RAM that is in the modem. Eircom stripped the RAM on the modem to the very basic to save on cost. The modem cannot operate efficiently.

CPU on this router hits 100% very often...I will contact them last time today and ask for money refund for this month if they agree I will spend this money on new router sugested ealier if they say no, then I say byebye.

Gerb68

iwo wrote: »

...I will contact them last time today and ask for money refund for this month if they agree I will spend this money on new router sugested ealier if they say no, then I say byebye.

Keep us posted

harr

This is my third one in as many months and since yesterday i have had to reset the new one 2 or 3 times,rang them again and they sending out yet another one,this is gone stupid now,what would someone suggest for a new one?
:mad:

iwo

Gerb68 wrote: »

Keep us posted

I got 50euro off...I'm spending this right now on netgear n150...

Gerb68

Who did you ring & what number?

IsMiseDaithair

CPU cannot handle the routing and modem together, the RAM does not allow for it. Getting people to change channels may work in some few instances but in reality no matter what channel you are on or what firmware you have on the modem, it simply isn't good enough for use.

iwo

Gerb68 wrote: »

Who did you ring & what number?

1901 and ended up at move house or cancel line or something like that, I explained that this router causes nothing but problems and customer service suggested to use cable instead of wifi .....yes, I will connect laptop, iPad and two android phones via cable I said....after that I suggested 50 euro refund for last month of cr@p service and she agreed. I'm with them 5 years and I want to stay but they must provide good service...in last 3-4 weeks I restarted this router 100s times!! I'm going to spend this 50euro on new router. I will give u more info when I get the new device.

IsMiseDaithair

I have heard that Eircom are getting rid of the zyxel modem and bringing in a wireless n modem in the next month or two.

On the bright side I was talking to a DPD delivery guy and he said all the replacement modems are keeping him in a job

iwo

IsMiseDaithair wrote: »

I have heard that Eircom are getting rid of the zyxel modem and bringing in a wireless n modem in the next month or two.

On the bright side I was talking to a DPD delivery guy and he said all the replacement modems are keeping him in a job

Yes, but this is bull$hit not replacement.... as I didn't get brand new item but second hand router with damaged labels and scratches on it....box wasn't original too. I can't believe how bad they are in terms of waisting money on these routers and just moving them around the country...I wouldn't be surprised if DHD driver has empty boxes with manuals and cables and simply replace the modems so my router was dropped to somebody else on his way back to another unhappy customer

lucernarian

I don't know where some of the info on this thread is coming from.

If you have a problem with your wifi connection every hour e.g. "limited or no connectivity or wifinetwork is now disconnected", the issue is due to the WPA Key reauthentication timer. The settings for it can be found shoved away somewhere in the wifi settings on the Zyxel's webpage. It's set to 3600 seconds. Solutions include using the rather insecure WEP security or else changing the timer to 9999 seconds so the disconnections will happen every 2 hours and 50 minutes roughly.

In a previous discussion on this, someone mentioned trying 0 seconds but I haven't had a chance to check this as I don't use that POS router anymore. If the router accepts 0 seconds, it will work for ever as the group key will never change. This also compromises security somewhat but it would take a particularly highly skilled expert to exploit this completely. It's better than changing to WEP anyway.

Gerb68

They're not really solutions though. Are they?

IsMiseDaithair

All those suggestions are fine and they do work in certain circumstances.If your car broke down and a mechanic said it's grand now it only breaks down every hour and a half , would you be satisfied ???

The modem has been stripped for cost purposes and is not able to handle the routing process. This is the reason the zyxel does not work right. The same modem from Perlico etc works just fine.

Tech support agents are told to try all this troubleshooting because they are not going to tell you the modem is rubbish. When it does not work they blame the environment etc that the modem is in.

Eircom senior staff know that the modem is not fit for purpose that's why they are changing it.

lucernarian

No one's insisting any workarounds for the router's problems must be tried...

If the WPA reauthentication timer (I incorrectly said Group Key timer) can be set to zero, the hourly wifi disconnections will stop. As far as the topic of this thread is concerned, that would be a complete solution. The resulting security "risk" is a completely separate matter and it is a purely hypothetical risk anyway.

If anyone would like to bitch at the people actually responsible, here's the link.

Gerb68

To_be_confirmed wrote: »

No one's insisting any workarounds for the router's problems must be tried...

If the WPA reauthentication timer (I incorrectly said Group Key timer) can be set to zero, the hourly wifi disconnections will stop. As far as the topic of this thread is concerned, that would be a complete solution. The resulting security "risk" is a completely separate matter and it is a purely hypothetical risk anyway.

If anyone would like to bitch at the people actually responsible, here's the link.

I followed some of your posts in the other long running thread about this router so I know you've suffered as well. I know someone suggested resetting this timer to 9999 or even 0. the thing is my wired LAN connection keeps dropping off.

lucernarian

Ah, that could be a completely separate matter. You might want to start a new thread and make sure you post your DSL line statistics or DSL line details are in it. It's a little hard to find in the Zyxels but it's under Maintenance somewhere.

harr

Just got a reply from eircom on this matter and all they told me was that wireless broadband was not guaranteed with any of there routers and that i should go buy a better router:(,they said it could be the structure of the house or the wiring in the house.

Scruff

i'm with vodafone and the only router that i've been able to connect at all to the internet with is my ancient zyxel 660HW-61. It will connect but i frequently experience drop outs with connection sensitive things like xbox live and VPN connections. I tried the Eircom zyxel modem but it wont connect at all.

yoyo wrote: »

http://www.amazon.co.uk/TP-Link-TD-W8961ND-300Mbps-Wireless-Router/dp/B004ERXXHC/ref=sr_1_1?s=computers&ie=UTF8&qid=1310649149&sr=1-1

Then i bought this one and same story, it cant even sync with the echange either. Nearly at my wits end

Not exactly a eircom issue but vodafor share the same equipment in the exchange...

yoyo

Scruff wrote: »

i'm with vodafone and the only router that i've been able to connect at all to the internet with is my ancient zyxel 660HW-61. It will connect but i frequently experience drop outs with connection sensitive things like xbox live and VPN connections. I tried the Eircom zyxel modem but it wont connect at all.



Then i bought this one and same story, it cant even sync with the echange either. Nearly at my wits end

Not exactly a eircom issue but vodafor share the same equipment in the exchange...

Did you configure the modem so that it uses vodafones network settings? You can find all the neccesary settings here

Nick

Scruff

yup...though maybe i need to try setting the MTU from the default to 1492. Other than that everything was set as on that link.
Originally I thought it was the eircom crapola router that was the problem, strange not to be able to connect with 2 of seperate make.

yoyo

Scruff wrote: »

yup...though maybe i need to try setting the MTU from the default to 1492. Other than that everything was set as on that link.
Originally I thought it was the eircom crapola router that was the problem, strange not to be able to connect with 2 of seperate make.

Are you using a line filter? If not put one on and see what happens, seems a bit weird a configured modem wouldn't connect :S . I've setup a Netgear on a Vodafone connection a while back and it worked fine, maybe there could be a more serious fault, line problems? Seems a bit odd one would connect though, also make sure to use all settings including login

Nick

Scruff

changed the MTU but no luck.

@yoyo
no, thought ye only used the filters if ye had a phone on the line as well. will find one and give it a go.

had spent about 2 hours on the phone before to VFand they downgraded my speed from 8 to 5mb so i could get a somewhat stable connection with the old zyxel.

Dont have one of those Eircom Master sockets with the fancy faceplate. there are 3 other sockets in the house running off it so i disconnected them all but still no luck.

yoyo

Scruff wrote: »

changed the MTU but no luck.

@yoyo
no, thought ye only used the filters if ye had a phone on the line as well. will find one and give it a go.

had spent about 2 hours on the phone before to VFand they downgraded my speed from 8 to 5mb so i could get a somewhat stable connection with the old zyxel.

Dont have one of those Eircom Master sockets with the fancy faceplate. there are 3 other sockets in the house running off it so i disconnected them all but still no luck.

Tbh its starting to sound more like a line fault than hardware fault, are you connecting the modem to the point where the phone line comes into the house (not a extension), if not that count be the issiue, and also unplug everything inc sky boxes/alarm systems from the point and see if the broadband stablises, btw you need to use a ADSL filter even if just the broadband is going into the socket I think, the filter removes noise which causes problems

Nick

Scruff

Thanks Yoyo, have come to the same conclusion that its either an internal or external line fault. I just discovered the Master Socket NTU in the garage and have opened a seperate thread asking about the wiring as the socket itself appears to be dead
http://www.boards.ie/vbulletin/showthread.php?t=2056354002

Thanks for you replies!

Pyr0

I've found changing from WPA to Static WEP has helped the wireless drop off issue.

Eircom are indeed looking to acquire a new modem during the year.