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New ComReg Regulation

  • 08-07-2011 9:13pm
    #1
    aoshea83
    Registered Users, Registered Users 2 Posts: 585 ✭✭✭


    Just saw this over in the mobiles & PDA forum and thought i'd share, original credit goes to cookie1977
    There have been a number of improvements to consumers’ rights as a result of the new regulations. More information in respect of the details of these rights will be published over time in the consumer section of the ComReg website, http://www.AskComReg.ie. Examples of these enhanced rights are:

    • New rules in relation to the consumer’s right to retain their numbers when changing service provider (“porting”) have been introduced. This gives subscribers more predictability in respect of the time taken to change service provider, allowing them to port their number to another service provider within one working day.
    • A specific right to compensation for subscribers in the event of delay or abuse of the number porting procedure is provided for.
    • Operators must offer the possibility to subscribe to a contract with a maximum duration of 12 months and other conditions and procedures for contract termination may not act as a disincentive to consumers to changing service provider.
    • An entitlement to improved information to ensure that consumers understand the services they subscribe to and what they can and cannot do with those services. Consumer contracts are also to specify minimum service quality levels offered.
    • Improvements on requirements for clarity of communications of contract changes by enabling ComReg to specify the format of notifications of contract changes and additional aspects including the basic level of itemised bills which are to be provided to subscribers free of charge.
    • Provisions relating to access to and equal choice of electronic communications services for users with disabilities have been strengthened and new protections in relation to unsolicited communications have been introduced.


    The above does not list all the benefits to consumers of the new regulations but shows a number of key areas of improvement.

    http://www.comreg.ie/_fileupload/pub...48.pdf


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