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What is the archive?

  • 07-07-2011 10:44pm
    #1
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,758 CMod ✭✭✭✭


    This is where old questions that have been answered will be moved to. You will not be able to respond to the threads you see here. They are here for reference purposes only.

    Once a thread has been answered to the satisfaction of a forum user, it will be left in the main Helpdesk for around a day or so, as the user has indicated they are happy their query has been resolved. It will then be moved into the Archive for others to read should they wish to do so.

    If a thread has been responded to, but the user has not acknowledged, it will be left open in the Help Desk forum for 14 days, after which, it will be closed moved into the Archive, as it will be assumed that the user has either found a solution, resolved the problem, or it is no longer happening.

    If a simple and direct question has been answered, and evidence indicates the user has followed the advice given (E.G. The user has requested access to Soccer after being told to do so via a Help Desk thread, but has abandoned the thread thereafter), the thread will be closed and moved as above.

    If the user has not followed the advice given, the thread will be left in the Help Desk for no longer than 14 days, and will then be moved to the Archive.

    The reason we have created the archive is so that the main forum won't appear to be as cluttered as it was, and so that only relevant and current issues are visible. The goal is to maintain the main forum as being just a single page, and facilitate timely responses to issues.

    Thanks.

    Spear and Shield.


This discussion has been closed.
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