Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Customer Service Positions in Cork

  • 07-07-2011 10:23AM
    #1
    Expect
    Closed Accounts Posts: 1 ✭


    Location: Cork Airport Business Park
    Type: Temporary Contract Position
    (Permanent contracts will be available for top performers)
    Salary: €21,000 (Overtime available at peak times)
    Start Date: Various start dates available between July and November 2011
    Send CV to: admin@expect-talent.com

    Job Profile

    Our client is one of the most recognised global brands, an online retailer with exceptional service levels where the customer is at the heart of everything they do. As a key recruitment partner, Expect Talent is offering a dynamic and fast-paced environment initially as a temporary associate, however many opportunities for permanent positions will exist.

    You will deal with customers across he UK & Ireland, providing the highest levels of customer service by phone and email. The leaders of the future will be promoted from within.

    Responsibilities

    · Providing telephone and email support to customers, you will have a passion for providing the highest levels of customer service
    · Responding to customer contacts in a timely and accurate manner in line with company service levels
    · Working to team and individual goals for response times, resolution of problems and call volumes always aiming for the highest standard of Customer Service
    · Interacting with other departments to solve issues
    · Dealing with complaints in relation to incorrect or late orders, damaged goods
    · Reporting to your Team Manager you will strive to meet your objectives

    Requirements
    · Previous call centre or customer service experience preferred (although not essential)
    · Adaptable and flexible approach
    · Ability to resolve problems by providing effective solutions
    · Ability to work on own your own initiative
    · Outgoing personality, able to build rapport with people
    · Team Player with the ability to learn fast
    · Excellent computer skills including Outlook, Word, Excel and databases
    · Strong communication skills with a good telephone manner
    · Customer Focused approach and excellent inter-personal skills
    · Fluency in English is essential, both written and spoken

    Positions also available for candidates who are fluent in Italian or French

    All candidates will be required to attend an Assessment Centre with Expect Talent. Full training will be provided. All candidates will be required to provide details of references. Thorough criminal background checks will take place as part of the recruitment process.


Advertisement