UPC Email Address

ShaneU

Where can I find it? I know it's on that manual you get with the router but I can't find it anywhere. Is there another way I can find out what it is? thanks.

jor el

Which address? Customer support, tech support, billing, etc?

ShaneU

The address for the webmail blahblah@upcmail.ie for example

I can log into my upc no problem but can't use the webmail

jor el

Don't you set that up yourself? It's not going to be written anywhere, because you chose it.

ShaneU

I can't set it up because it won't let me log in, I'm using the exact same username and password that I use for my upc but it keeps saying it's wrong. I tried the forgot password link to get an email but I didn't get one.

Also it says this in the faq

How do I get my email address and password?

If your equipment was delivered, your email address and password details will have been included in the documentation which accompanied your equipment.

If a technician installed your service, your email address and password details will have been filled out at the back of your welcome guide.

paddyk

ShaneU wrote: »

I can't set it up because it won't let me log in, I'm using the exact same username and password that I use for my upc but it keeps saying it's wrong. I tried the forgot password link to get an email but I didn't get one.

Also it says this in the faq

I had to ring them at UPC to get my details. Nowhere in my welcome pack did it mention what it might be. A simple phone call and they set it up and gave me the password. Have pen and paper at the ready when you call.

coylemj

Login to your account on the website and when you do you'll see a section 'My Email' in the lower-right corner. You need to be a UPC Broadband customer to register for e-mail.

ShaneU

coylemj wrote: »

Login to your account on the website and when you do you'll see a section 'My Email' in the lower-right corner. You need to be a UPC Broadband customer to register for e-mail.

That's where I'm going but there's a seperate log-in for the webmail and the username and password I use for "my upc" won't work on it. Looks like I'll have to ring up

jor el

ShaneU wrote: »

That's where I'm going but there's a seperate log-in for the webmail and the username and password I use for "my upc" won't work on it. Looks like I'll have to ring up

That's not the Username and Password you use there though, it would be your email username. You have to set this up yourself. There is a link for managing your email addresses there too.

ShaneU

jor el wrote: »

That's not the Username and Password you use there though, it would be your email username. You have to set this up yourself. There is a link for managing your email addresses there too.

It doesn't work on that either

BaronVon

I've the same problem, did you get it sorted?

ShaneU

Yeah had to ring up and set it up through microsoft outlook. Girl on the phone was helpful but their email service is ancient dinosaur stuff.

BaronVon

Was just on to them there, apparently tech support can't help me, have to wait til Monday til someone else is in!

UPC, great til you need something from them.....