Returning faulty goods

BravoMike

I bought an item and it was faulty, I notified the company and they have agreed to replace the item. Are the company obliged to repay me for the cost of posting the item back to them?

the groutch

do you mean company as in retailer or manufacturer?

BravoMike

Its a retailer. I boughts the item on the net but its an Irish company.

dudara

If you purchased the item online, then the retailer should reimburse you for returning the faulty goods.

RangeR

BravoMike wrote: »

Its a retailer. I boughts the item on the net but its an Irish company.

When company receive product and see a manufacturing fault, then they should credit you with your postage costs. Did you ask them?

BravoMike

Thanks for the quick replys. Yes I asked them about postage and they said as I sent the item back they were not obliged to refund the postage. Does anybody have a link to comsumer law that covers this?

RangeR

I believe, in short, you are stuffed.

You should always consult the retailer before returning any item for any reason, regardless of how right you [think you] are. They will advise on how to proceed. Maybe they would have organised a pickup.

Del2005

BravoMike wrote: »

Thanks for the quick replys. Yes I asked them about postage and they said as I sent the item back they were not obliged to refund the postage. Does anybody have a link to comsumer law that covers this?

Depends on which country the retailer is selling from.

But since you've already posted it you more then likely will have to live with the loss as you never gave them the opportunity to arrange collection.

BravoMike

Im not too worried it was only €5.25 and I thought I would be refunded for it. Not to worry ill know the next time. Thanks for the help