Help- Error msg Side by Side Configuration is Incorrect.Certain programs not opening.

EmilyD

Hi, I'm wondering if anyone could possibly talk me through how to fix my computer. I turned it on a few days ago and 3 error messages popped up. They are as follows:
1)CS%ServiceManager.exe - The application was unable to start correctly (0xc0150002).
2)sprtcmd.exe - .Net Framework Initialisation Error - C:/Windows/Microsoft.Net/Framework/v2.0.50727/ could not be loaded
3)iTunes helper was not installed correctly. Please reinstall iTunes. Error 7.
Then when I try and open Microsoft Word/Excel, Adobe, iTunes, any image files (that's all the programs I'm aware of so far) I get this message:
The application has failed to start because its side by side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe tool for more detail.
Has anyone else experienced similar problems or know how to rectify it? I've tried a few things like Windows updates, virus scanning, the command sfcscannow but to no avail. I've also tried googling it but I didn't find any troubleshooting that worked in my particular case.
Any advice would be much appreciated? Or would I be better taking it to a professional?
I have Windows 7 and a 64 bit computer by the way.

Cuddlesworth

Try reinstalling the various versions of Microsofts .net or try to install the below Windows update, then reinstall your apps and try open them again.

http://www.microsoft.com/downloads/en/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en

EmilyD

I've reinstalled the C++ microsoft files but it hasn't helped. When you say reinstall the apps - do you mean reinstall the different programs? I'm in the UK at the moment and I don't have the original discs with me and with iTunes I don't want to lose my library. I've tried repairing the files but this doesn't work either. Any other suggestions?

Cuddlesworth

Yep. When I have see this message, either the runtime dll's have to be reinstalled or .net itself has to be reinstalled. But the apps always need to be reinstalled after.

EmilyD

Still no joy. I don't suppose you have any other tricks up your sleeve?

Cuddlesworth

Reinstall Windows. When .net goes wrong it can be next to impossible to fix.

runawaybishop

or do a restore, less drastic and may fix your issue.

Cuddlesworth

runawaybishop wrote: »

or do a restore, less drastic and may fix your issue.

Oh yeah, forgot about that.

gibo_ie

reinstall the Office Service pack may be an easier method!

mr1percent

Just spent the day on this error for a client. His might be a different cause than yours though. Are you able to open microsoft office documents ok? Can you check and then post back here?
I think it might relate to the visual c++ library on your pc.

Update.
Sorry gibo_ie just saw your post now. In my clients case it was also related to the office service pack but we still had to reinstall vc 2005 etc

EmilyD

Hey..thanks for all your suggestions. I'm not sure if reinstalling the Office pack will be enough as it's also affecting image files. I've tried reinstalling .net framework and new C++ software but to no avail. I'm thinking at this stage of just clearing my computer and doing a restoring factory settings... is this a bit drastic? Are there any downsides to doing this? Thanks again for all the help..

runawaybishop

system restore in win7 will just revert you to a point in time - ideally one before you installed whatever caused these issues etc

Try the restore first before you blow away your OS.

Edit: http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

^^ this shows you how to properly remove the .net framework - i'd give that a go first.

mr1percent

hello emily,
the reason your image files are affected is because office picture viewer is set as your your default image viewer.If right click on the image-->choose "open with.."--->Windows Photo Viewer(as opposed to Office Photo Viewer) the picture will open.
As stated previously the problem is with your windows office software and not directly with the OS. This is because of a faulty Office Service Pack 1 install.

Try to go to start -->controll panel -->programme and features--> and in the left menu panel choose "view installed updates" -->and uninstall Office Service Pack 1 then reboot.

If you dont see Office Service Pack 1 you will need to download Revo Uninstaller (the free version) and run that.You may well see several versions of Office Service Pack 1 in the list. Just run it on the first instance and it will remove all trace of it and reboot.

Then post back the results here.

runawaybishop

actually - did we get to see the app log? You should have a detailed error message in there.

hit your windows button, type eventvwr and hit enter. It should be under windows logs> application log - look for red icons.

EmilyD

That worked for the pictures...thanks!! Before I try your other suggestions though, photoshop and some other adobe programs won't open for me either so that would suggest it's not just the office pack that's affected wouldn't it?

mr1percent

Hello emily,
The client also had issues with adobe and iTunes. However the lappy had been through several I(nternet)T(hingy) techies before I got to see it. Adobe and itunes had been uninstalled by then.I was asked to just fix the main complaint as the client needed the lappy for work.
The lappy will be returned to me in the next few hours so that I can sign off on it (and get paid!).I will have a more in depth look at it at that stage.
The problem stems from a faulty/partial office service pack install which messes with th vc++ library. This has a knock on effect on other programs using the library(like itunes,Adobe).
In the mean time if you need access to your word documents, repeat the steps for images but choose wordpad as default or download openoffice and do same.
Sorry I cant be of more assistance at this time.

hearny

I saw the error on a clients machine recently and it was a hard drive issue.

Run chksdk just to be sure

EmilyD

This is a copy of just some of the errors from the event viewer... I'm only including a small portion of them. Should there really be THIS many. The one thing I noticed is that the side by side error pops up several weeks ago, whereas I've only been having problems since the 15/16th June. I've also uninstalled iTunes in the last few days so the bonjor errors have stopped. Does this provide any insight into the problems? Could this be a virus or is it just an internal problem? And apologies for the novella of errors!!



Error 22/06/2011 20:11:06 DNS Client Events 1012 None
Error 22/06/2011 20:07:07 .NET Runtime Optimization Service 1101 None
Error 22/06/2011 19:54:04 DistributedCOM 10000 None
Warning 22/06/2011 19:49:55 .NET Runtime Optimization Service 1130 None
Warning 22/06/2011 18:06:41 .NET Runtime Optimization Service 1130 None
Error 22/06/2011 18:05:23 MsiInstaller 11714 None
Warning 22/06/2011 18:04:49 .NET Runtime Optimization Service 1130 None
Error 22/06/2011 18:01:56 WindowsUpdateClient 20 Windows Update Agent
Error 22/06/2011 18:01:03 DNS Client Events 1012 None
Error 22/06/2011 18:01:02 DNS Client Events 1012 None
Error 22/06/2011 17:59:47 ESENT 215 Logging/Recovery
Error 22/06/2011 06:46:55 SideBySide 59 None
Error 22/06/2011 00:43:09 DNS Client Events 1012 None
Error 22/06/2011 00:27:05 Application Error 1000 (100)
Error 22/06/2011 00:12:34 DNS Client Events 1012 None

Error 21/06/2011 23:55:12 MsiInstaller 10005 None
Error 21/06/2011 23:40:09 Microsoft Antimalware 3002 None
Warning 23/06/2011 11:05:10 WLAN-AutoConfig 10002 None
Error 23/06/2011 10:57:50 DistributedCOM 10000 None
Error 21/06/2011 22:16:35 Service Control Manager 7000 None
Error 21/06/2011 22:16:31 Service Control Manager 7000 None
Warning 21/06/2011 22:10:03 WLAN-AutoConfig 4001 None
Warning 21/06/2011 22:10:03 WLAN-AutoConfig 10002 None
Error 21/06/2011 22:10:01 DNS Client Events 1012 None
Warning 21/06/2011 22:09:13 ASP.NET 4.0.30319.0 1073 Uninstall
Warning 21/06/2011 22:08:55 ASP.NET 4.0.30319.0 1073 Uninstall
Warning 21/06/2011 22:08:27 RestartManager 10010 None
Error 21/06/2011 22:07:01 MsiInstaller 11706 None

Warning 21/06/2011 22:06:25 RestartManager 10010 None

Error 21/06/2011 22:06:00 MsiInstaller 11706 None
Error 21/06/2011 22:05:50 Ntfs 55
Warning 17/06/2011 02:09:15 Winlogon 6000 None
Warning 17/06/2011 02:09:15 Winlogon 6000 None
Error 17/06/2011 02:08:13 Service Control Manager 7001 None
Error 17/06/2011 02:07:08 DistributedCOM 10005 None
Error 17/06/2011 02:07:07 DistributedCOM 10005 None
Error 17/06/2011 02:07:03 Service Control Manager 7001 None
Error 17/06/2011 02:07:01 Service Control Manager 7001 None
Error 17/06/2011 02:07:01 DistributedCOM 10005 None
Warning 17/06/2011 02:06:42 Winlogon 6000 None
Error 17/06/2011 02:06:14 Service Control Manager 7026 None
Error 17/06/2011 02:06:12 Service Control Manager 7001 None
Critical 17/06/2011 02:05:43 Kernel-Power 41 (63)
Error 17/06/2011 02:02:36 DNS Client Events 1012 None
Warning 17/06/2011 02:02:33 User Profile Service 1530 None
Error 17/06/2011 01:59:50 Microsoft Antimalware 3002 None
Error 17/06/2011 01:59:48 DNS Client Events 1012 None
Error 17/06/2011 01:59:36 PrintService 315 Sharing a printer
Error 17/06/2011 01:59:36 PrintService 315 Sharing a printer
Error 17/06/2011 01:59:32 DNS Client Events 1012 None
Error 17/06/2011 01:59:23 Service Control Manager 7000 None
Error 17/06/2011 01:59:18 Service Control Manager 7000 None
Error 17/06/2011 01:58:00 DNS Client Events 1012 None
Warning 17/06/2011 01:57:59 WLAN-AutoConfig 4001 None
Warning 17/06/2011 01:57:59 WLAN-AutoConfig 10002 None
Error 17/06/2011 01:57:59 DNS Client Events 1012 None
Warning 17/06/2011 01:57:56 User Profile Service 1530 None
Error 17/06/2011 01:40:05 DNS Client Events 1012 None
Error 17/06/2011 01:37:23 MsiInstaller 11500 None
Warning 17/06/2011 01:20:26 .NET Runtime Optimization Service 1130 None
Warning 17/06/2011 01:19:36 .NET Runtime Optimization Service 1130 None
Warning 17/06/2011 01:19:15 ASP.NET 4.0.30319.0 1020 Setup
Warning 17/06/2011 01:19:07 ASP.NET 4.0.30319.0 1020 Setup
Warning 17/06/2011 01:17:52 .NET Runtime Optimization Service 1130 None
Error 17/06/2011 01:17:19 RestartManager 10006 None
Error 17/06/2011 01:16:56 LoadPerf 3001 None
Warning 17/06/2011 01:16:56 LoadPerf 2006 None
Error 17/06/2011 01:16:53 LoadPerf 3011 None
Error 17/06/2011 01:16:53 LoadPerf 3001 None
Warning 17/06/2011 01:16:48 RestartManager 10010 None
Warning 17/06/2011 01:16:48 RestartManager 10010 None
Warning 17/06/2011 01:16:48 RestartManager 10010 None
Error 17/06/2011 01:13:57 WindowsUpdateClient 20 Windows Update Agent
Error 17/06/2011 01:13:00 ESENT 215 Logging/Recovery
Error 17/06/2011 01:13:00 ESENT 217 Logging/Recovery
Error 17/06/2011 01:13:00 ESENT 488 General
Error 17/06/2011 01:10:26 DNS Client Events 1012 None
Error 17/06/2011 01:10:08 Microsoft Antimalware 3002 None
Error 17/06/2011 01:10:05 DNS Client Events 1012 None
Error 17/06/2011 01:09:39 Service Control Manager 7000 None
Error 17/06/2011 01:09:36 Service Control Manager 7000 None
Warning 17/06/2011 01:08:03 WLAN-AutoConfig 4001 None
Warning 17/06/2011 01:08:03 WLAN-AutoConfig 10002 None
Error 17/06/2011 01:08:02 DNS Client Events 1012 None
Error 17/06/2011 00:45:04 WindowsUpdateClient 20 Windows Update Agent
Error 17/06/2011 00:36:49 MsiInstaller 11935 None
Error 17/06/2011 00:32:16 .NET Runtime Optimization Service 1101 None
Error 17/06/2011 00:30:00 RestartManager 10006 None
Warning 17/06/2011 00:29:30 RestartManager 10010 None
Error 17/06/2011 00:18:36 DNS Client Events 1012 None
Error 17/06/2011 00:01:16 Service Pack Installer 6 None
Error 17/06/2011 00:00:49 MsiInstaller 11714 None
Error 16/06/2011 23:48:53 Microsoft Antimalware 3002 None
Error 16/06/2011 23:48:22 Service Control Manager 7000 None
Error 16/06/2011 23:48:19 Service Control Manager 7000 None
Error 16/06/2011 23:48:13 Eventlog 1101 Event processing
Critical 16/06/2011 23:47:58 Kernel-Power 41 (63)
Warning 16/06/2011 23:25:29 WLAN-AutoConfig 10002 None
Error 16/06/2011 21:37:39 DistributedCOM 10000 None
Warning 16/06/2011 21:29:05 Kernel-Processor-Power 37 (7)
Warning 16/06/2011 21:29:05 Kernel-Processor-Power 37 (7)
Error 16/06/2011 19:53:29 WindowsUpdateClient 20 Windows Update Agent
Error 16/06/2011 19:50:09 Service Control Manager 7000 None
Warning 16/06/2011 19:50:06 .NET Runtime 1021 None
Error 16/06/2011 19:50:03 Service Control Manager 7000 None
Error 16/06/2011 19:49:45 Eventlog 1101 Event processing
Critical 16/06/2011 19:49:24 Kernel-Power 41 (63)
Error 16/06/2011 19:49:53 Microsoft Antimalware 2004 None
Error 16/06/2011 19:49:44 EventLog 6008 None
Error 16/06/2011 11:58:29 DNS Client Events 1012 None
Warning 16/06/2011 11:58:28 WLAN-AutoConfig 4001 None
Warning 16/06/2011 11:58:28 WLAN-AutoConfig 10002 None
Error 16/06/2011 11:41:34 DNS Client Events 1012 None
Warning 16/06/2011 11:11:26 MsiInstaller 1001 None
Warning 16/06/2011 11:11:26 MsiInstaller 1004 None
Error 16/06/2011 11:11:07 Microsoft Antimalware 3002 None
Error 16/06/2011 11:11:05 DNS Client Events 1012 None
Error 16/06/2011 11:10:51 Service Control Manager 7000 None
Warning 16/06/2011 01:32:31 WLAN-AutoConfig 4001 None
Warning 16/06/2011 01:32:31 WLAN-AutoConfig 10002 None
Error 16/06/2011 01:32:31 DNS Client Events 1012 None
Warning 15/06/2011 23:39:26 MsiInstaller 1001 None
Warning 15/06/2011 23:39:26 MsiInstaller 1004 None
Warning 15/06/2011 00:16:18 DNS Client Events 1014 None
Warning 14/06/2011 23:02:26 Kernel-Processor-Power 37 (7)
Warning 14/06/2011 23:02:26 Kernel-Processor-Power 37 (7)
Warning 14/06/2011 16:05:13 DNS Client Events 1014 None
Error 14/06/2011 15:44:17 SideBySide 59 None
Error 14/06/2011 15:43:15 SideBySide 35 None
Error 14/06/2011 15:42:01 SideBySide 63 None
Error 14/06/2011 15:08:49 DNS Client Events 1012 None
Error 14/06/2011 15:08:36 DNS Client Events 1012 None
Warning 14/06/2011 15:07:03 MsiInstaller 1001 None
Error 14/06/2011 10:21:01 Microsoft Antimalware 3002 None
Error 14/06/2011 10:20:42 DNS Client Events 1012 None
Error 14/06/2011 10:20:40 Service Control Manager 7000 None
Warning 14/06/2011 03:54:41 WLAN-AutoConfig 4001 None
Warning 14/06/2011 03:54:39 WLAN-AutoConfig 10002 None
Warning 14/06/2011 03:54:12 User Profile Service 1530 None
Error 14/06/2011 03:53:02 DNS Client Events 1012 None
Error 14/06/2011 03:53:00 DNS Client Events 1012 None
Error 13/06/2011 12:09:04 SideBySide 59 None
Error 13/06/2011 12:07:58 SideBySide 35 None
Error 13/06/2011 12:06:44 SideBySide 63 None
Error 13/06/2011 03:05:11 EventSystem 4622 Event Service
Error 13/06/2011 03:04:30 DNS Client Events 1012 None
Warning 12/06/2011 20:53:48 Time-Service 134 None
Error 12/06/2011 20:53:48 DNS Client Events 1012 None
Warning 12/06/2011 20:53:48 DNS Client Events 1014 None
Warning 12/06/2011 20:53:36 Time-Service 134 None
Error 12/06/2011 19:00:02 Kernel-EventTracing 2 Session
Warning 12/06/2011 17:04:48 DNS Client Events 1014 None
Error 12/06/2011 17:04:13 DNS Client Events 1012 None
Error 12/06/2011 17:00:15 Bonjour Service 100 None
Error 13/06/2011 12:09:04 SideBySide 59 None
Error 13/06/2011 12:07:58 SideBySide 35 None
Error 13/06/2011 12:06:44 SideBySide 63 None
Error 12/06/2011 01:42:30 DNS Client Events 1012 None
Error 12/06/2011 01:14:11 SideBySide 59 None
Error 12/06/2011 01:13:02 SideBySide 35 None
Error 12/06/2011 01:11:42 SideBySide 63 None
Error 11/06/2011 22:20:49 DNS Client Events 1012 None
Error 11/06/2011 12:51:11 SideBySide 59 None
Error 11/06/2011 12:50:14 SideBySide 35 None
Error 11/06/2011 12:49:15 SideBySide 63 None
Warning 11/06/2011 12:44:06 DNS Client Events 1014 None
Error 11/06/2011 12:02:05 DNS Client Events 1012 None
Warning 11/06/2011 12:00:17 MsiInstaller 1001 None
Warning 11/06/2011 12:00:17 MsiInstaller 1004 None
Error 11/06/2011 12:00:13 Microsoft Antimalware 3002 None
Error 10/06/2011 20:12:41 SideBySide 59 None
Error 10/06/2011 20:11:29 SideBySide 35 None
Error 10/06/2011 20:10:34 SideBySide 63 None
Warning 10/06/2011 02:48:32 DNS Client Events 1014 None
Error 09/06/2011 18:49:02 SideBySide 59 None
Error 09/06/2011 18:48:24 SideBySide 35 None
Error 09/06/2011 18:47:06 SideBySide 63 None
Error 09/06/2011 16:48:14 DNS Client Events 1012 None
Error 09/06/2011 16:26:56 cdrom 7 None
Warning 03/05/2011 12:10:56 WLAN-AutoConfig 10002 None
Error 03/05/2011 12:10:52 EventSystem 4621 Event System
Error 03/05/2011 11:36:07 SideBySide 35 None
Error 03/05/2011 11:36:06 SideBySide 35 None
Warning 03/05/2011 11:05:06 MsiInstaller 1001 None
Warning 03/05/2011 11:05:06 MsiInstaller 1004 None
Error 01/05/2011 12:44:38 Service Control Manager 7000 None
Warning 01/05/2011 12:29:38 WLAN-AutoConfig 4001 None
Warning 01/05/2011 12:29:38 WLAN-AutoConfig 10002 None
Warning 01/05/2011 12:29:38 Time-Service 134 None
Warning 01/05/2011 11:20:03 MsiInstaller 1001 None
Warning 01/05/2011 11:20:03 MsiInstaller 1004 None
Warning 01/05/2011 11:19:55 Search 1015 Search service
Error 01/05/2011 11:19:21 Service Control Manager 7000 None
Error 01/05/2011 11:19:16 Eventlog 1101 Event processing
Critical 01/05/2011 11:18:56 Kernel-Power 41 (63)
Warning 01/05/2011 19:48:07 MsiInstaller 1004 None
Error 01/05/2011 19:46:40 Service Control Manager 7000 None
Warning 01/05/2011 18:18:45 WLAN-AutoConfig 4001 None
Warning 01/05/2011 18:18:45 WLAN-AutoConfig 10002 None
Error 01/05/2011 18:18:38 EventSystem 4622 Event Service
Warning 01/05/2011 17:58:43 MsiInstaller 1001 None
Warning 01/05/2011 17:58:43 MsiInstaller 1004 None

EmilyD

Anyone got any ideas/hunches on the above?

EmilyD

Final Q...my computer is still showing up the error messages after all my failed attempts at fixing it. Should I just restore factory settings? Would uninstalling the Office pack help at this stage?

runawaybishop

your original issue was with .net 2.0 - you need to remove and reinstall that, not 4.0

did you try the system restore yet?

EmilyD

No not yet..I'm just home in Ireland again now so will try the .net 2.0 avenue first and keep you posted. Thanks

runawaybishop

all the restore will do is reapply settings from back before certain dates - it wont remove docs etc - i'd just try that first.

EmilyD

I tried to install .Net Framework 2.0 for a 64-bit computer but it's saying it's already installed on my computer. Though I can't see it under add/remove programs. Also, I'm planning to basically reboot my computer back to factory settings rather than do a restore.

runawaybishop

i dont understand why you'd do that - a restore is easier and faster.

kravicecreama

Hello Emily,
I have had a similiar problem lately.I too tried reinstalling .net and the c++ library.
The reason you cant see c++ 2 etc is that in win 7 they are an integrated part of the os and dont show up as standalone prog's.All you can do is go to -->controll-->prog and features--> and left click turn windows features on or off--> and make sure .net enabled on versions.
We found that the problem was linked to an office 2007 service pack so the only solution was a factory restore, removal of win office 2007 and an update.
Sorry for the bad news.

EmilyD

The reason I can't do a restore is because it won't restore to before the date when all the problems surfaced. Any idea Kravice why my Office pack just suddenly decided to implode and bring the rest of my comp down with it and how I can avoid this happening again? Think I'll take your advice though... thanks

runawaybishop

runawaybishop wrote: »

http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

^^ this shows you how to properly remove the .net framework - i'd give that a go first.

did you try that first?

Your restore should have snapshots going back until you originally installed the OS btw.