Protest against NBS?

Chris Hansen

And Pathetic download allowances compared to landline or cable broadband, especially for someone such as myself with no access to eircom/UPC etc broadband

shannon_tek

Hmmmmm. I have no problem but my aunt does. were fighting it together. She has no signal in her house were she needs to use the Broadband but had it outdoors totle them cant sit out on the step in the pissing rain. tis ridiculous NBS should be shot or need to improve

Chris Hansen

Which Provider?

shannon_tek

3. Before you say anything its there broadband 3G thats the problem im a 3 customer and the mobile is grand. :pac:

Chris Hansen

I take it theres no alternative to mobile broadband in her area? Anyone have any suggestions on a protest?

shannon_tek

Chris Hansen wrote: »

I take it theres no alternative to mobile broadband in her area?

O2, Vodaphone. or get a line in. lol . just 3 are the cheaper option :pac:

jor el

Chris Hansen wrote: »

Which Provider?

The only provider of the NBS, is Three Ireland.

The only way it will ever change, is if the NBS contract was removed from Three. I can't see this as happening, since the money is all gone now. Three should not be providing the NBS though, since they can't ever provide broadband on the mobile network. No operator can do that.

NBS should be a fixed wireless, or cabled service.

Vote with your wallet, and ditch NBS if it is at all possible. Could also write to the Dept of Communications, but like I said, the money is already spent, and nothing will change as long as NBS is on a 3G mobile network.

LaVail

jor el wrote: »

The only provider of the NBS, is Three Ireland.

The only way it will ever change, is if the NBS contract was removed from Three. I can't see this as happening, since the money is all gone now. Three should not be providing the NBS though, since they can't ever provide broadband on the mobile network. No operator can do that.

NBS should be a fixed wireless, or cabled service.

Vote with your wallet, and ditch NBS if it is at all possible. Could also write to the Dept of Communications, but like I said, the money is already spent, and nothing will change as long as NBS is on a 3G mobile network.

The other day somebody on here directed me to an article regarding three's €44M deal with BT but I forgot to bookmark the link and cant find it again. The C.E.O from three stated that three were already leading the way regards the 3G network with the industry standard of 7.2Mbps , he went on to say they would increase capacity to 16Mbps and then higher again the year after and said that mobile broadband was the way forward and would replace FTTH because in most cases you could only achieve 3Mbps download speed.

Is this guy living on another planet? I cant get 0.1Mbps during most of the daylight hours because of congestion but three think that their service is a better solution than fibre?

A friend of mine got perlico broadband in and gets his 3Mbps at all hours of the day, doesnt matter if its 5pm on a monday or friday evening, he still gets the speed that he's paying for yet three think their solution is better.

Mobile networks will never replace fibre and I hope people aren't duped into signing up for this crap when the time comes.

-Corkie-

Chris Hansen wrote: »

I take it theres no alternative to mobile broadband in her area? Anyone have any suggestions on a protest?

I dug out this post for you here:

If you are in an NBS area, the Govt have contracted 3 to provide a mininum specification of "always-on" internet with 1.2Mbps down, 200kbps up, and 120ms latency. Since you are clearly not getting this 24/7, you need to keep escalating until they are forced to provide you with the Satellite alternative. Since the internal repeater unit back did not solve your problems, you must now insist on the Satellite option. The satellite is not dependent on 3's mobile network and appears to work ok, so far. However, the latency is much higher.

You have wasted enough effort with Mumbai script monkeys. You can also show up at the 3CEOs presentation, by all means - but those guys have superb spin doctors and PR babes who will probably make you look like a crank in front of a large audience. It is time to escalate to the Department of Communications, who are paying taxpayers money to 3 for this debacle. (€80 Million of EU/Irish tax-payers money)

Others on Boards who have escalated have found this route successful. Below is the list of people you need to escalate to. If you only have time to escalate to one area, I would contact the Dept. of Communications. They seem to be able to kick 3 into action very quickly, although this is no guarantee of a satisfactory outcome.

Please escalate immediately - don't let 3 get away with this shoddy service.

Here is the list of people you should escalate to,

• Telephone the Dept of Communications(DCENR) on (01)6782726, or (01)678 2070. Ask to speak directly to someone who is responsible for the National Broadband Scheme. Explain to them that you have persevered with 3, and you have never had a decent service as specified in the NBS specifications. If you don't get a satisfactory response escalate to a senior Civil Servant - their contact numbers are all on this page. http://www.dcenr.gov.ie/Contact/Contact+Communications/
• Email Minister Eamon Ryan, <eamon.ryan@oireachtas.ie> to inform him of your experiences.
• ComReg (you will need a complaint ref number from 3, if they ever respond to you) http://www.askcomreg.ie/tell_us/comp...ries.51.LE.asp
• Patrick Kidney in Analysy Mason, the Consultants who are responsible for monitoring the performance of 3 under the NBS contract, <patrick.kidney@analysysmason.com>
• Robert Finnegan, CEO 3 Ireland, 3rd Floor
  1 Clarendon Row, Dublin 2.
• The Office of the Comptroller & Auditor General, who is responsible for ensuring that public funds are not misappropriated <samantha_lee@audgen.irlgov.ie>
• Your local Public Representatives (Ministers, Councillors)
• Your local media (radio, newspapers)

Also claim a full refund for the full period where the service failed to meet the minimum specification - you are entitled to it. If you don't get anywhere lodge a case with the Small Claims Court. It will cost you €15, but you can claim this back plus all your wasted time in expenses. 3 settle these cases before they go to court, because they don't want to pay lawyers to show up in court.

Don't give up, and thanks for sharing your problems on Boards. It helps others realise that they are not alone, when they read posts like yours. Your plight is shared by thousands of other NBS victims, but sadly only a small number take the trouble to escalate to the Government Authorities, leaving them in blissful ignorance of the extent of the problems

roast

And I strongly urge you to try claim your money back/make a formal complaint. The more fuss there is, the higher the chance our blind government can realise that the whole project was a sham, and perhaps re-allocate the next batch of money to a decent cable or fixed wireless provider when the subsidy contract runs out.